Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.58

4.6 Rating 25,274 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

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4.6

Based on 25,274 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Newcastle Airport 5 star review on 25th July 2025

Anonymous

Anonymous // 01/01/2019

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English

“There are always issues of some sort. I was due to collect my car by 15th Oct at 20.00 but my ticket was rejected... there are always some issues!!!”

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Posted 7 years ago

“The meet and greet was not meet and greet it is purely parking close to the airport. Was not impressed and was definitely not worth the cost”

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Posted 7 years ago

“Too expensive Number plate recognition does not work”

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Posted 7 years ago

“My ticket would not work at the barrier went i went to exit the car park. Had to reverse back to the admin hut - the guy in the hut was very helpful and gave me another ticket to use. Unfortunately again the ticket did not work and i had to reverse back again for another ticket. given another replacement ticket which eventually worked.”

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Posted 7 years ago

“Efficient staff & clean facilities in airport, but parking was a nightmare. "Full" areas had spaces and "Spaces" areas were full, so futile drive round till I realised the trick and found a space in a full area”

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Posted 7 years ago

“stayed in the long stay car park, no bus to take us to terminal had to walk but is was not far. Plane delayed on return with the car park time running out moved the car and picked my wife up who waited for the suit case. to be given a £60 fine for picking up by an eagle eyed camera operator not happy”

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Posted 7 years ago

“Had to contact operator again as the barrier would not let me through not for the first time needs sorting”

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Posted 7 years ago

“Was dark on arrival hubby said he wud know we're it was when we come back only to relize we couldn't find it. He thought it was in A I phoned office and said was a over spill A I personally think shud get a ticket for each car park with the Letter of park that ye in . But hey ho not be the 1st or the last as there was another couple also had lost there's.”

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Posted 7 years ago

“I have written good reviews before about the car park, generous parking bays, however, every single week I am unable to exit the car park with a pre booked ticket, hence my frustrated review......I am told it's because of my (private) number plate. Staggering how much money is being made not to re -invest this into the software that operates the barriers.”

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Posted 7 years ago

“Great location parked in front of terminal, but a bit of hassle as the card would not open the barrier and had to reverse car to allow other cars to get through (saw another car have the same problem) while I hunted for the reference number (my name and reg should have been sufficient). Not great.”

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Posted 7 years ago

“Very poor arrival procedure. ...Could NOT drop the car off at key facilities at 4.30 am as the facility was roped off. Had to park up at other side of parking area & walk over to key facility with cases before being able to process booking. THIS IS NOT WHAT I CALL MEET & GREET.”

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Posted 7 years ago

“I have parked at this car park a number of times and every time I leave I have to go to the office to get out”

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Posted 7 years ago

“Couldn't get on the bus as was full, and big que to get on. Had 2 kids and had to walk to the airport! And had to park at back of the over flow car park so was a big walk with 2 small kids”

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Posted 7 years ago

“I book routinely - fly from NCL 10-50 times a year for past 7 years. always book car into car park. 2 things REALLY annoy me EVERY time... 1) the booking confirmation is so chock full of Adverts that it won't print on 1x A4 page for submitting for expenses; even if I don't download the Advert images, it still takes 2 pages to get the VAT and company details. I think this is very poor as it's easily fixed -have the ads AFTER all the receipt details and before the directions. 2) the numberplate recognition system will NEVER allow me to exit as my car has an 'old style' plate type: AAA 111 A. This is ridiculous as I park in many different secure car parks nationally (private, rail, airport etc) and NCL is the ONLY site that has this problem.”

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Posted 7 years ago

“Second time the short stay car park picked up the wrong registration on my car and stopped me getting out he car park.”

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Posted 7 years ago

“On exit I put card in, having prepaid, and the screen demanded £168. I had to use the phone to be released. What is the system fir exit.Why is it not explained when one books and receive the acknowledgement?”

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Posted 7 years ago

“It is too expensive and for the third time in a row the barrier failed to go up when I tried to exit the car park. All three we prepaid bookings. On this last occasion it took over two minutes for some one to answer the phone so I could get out. It was 21:30 at night so not exactly a peak time.”

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Posted 7 years ago

“lack of seating in departures”

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Posted 7 years ago

“Costs of goods in departure area is extortionate and the queues and length of time you have to wait to enter the airport through immigration is ridiculous”

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Posted 7 years ago

“The long stay car park was overcrowded there were more cars than spaces....people had parked on the road!!!!! When we found a space it was extremely tight....the passenger had to exit the car before it was parked....when we returned our car had been marked by what we assume was another customer. We will seriously look into alternative parking options for future trips out of Newcastle.”

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Posted 7 years ago

Newcastle Airport is rated 4.6 based on 25,274 reviews