Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.58

4.6 Rating 26,055 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

Metrics

Info

4.6

Based on 26,055 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Newcastle Airport 5 star review on 5th December 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The last 2 occasions I have had an issue with number plate recognition and having to call helpline to exit cat park. (I have a 4wd and I assume it is a height issue. Sort your cameras out please”

Helpful Report

Posted 8 years ago

“On arrival back from our trip the card we had would not lift the barrier I was at fault for not having paper work with me but the lady who I dealt with was very unhelpful and quite rude she needs in my opinion to be sent on a customer service course I will think twice before using this car park again”

Helpful Report

Posted 8 years ago

“No one thee to hand over keys and the car left open when i mentioned both point responce was "i was off site collectiong cars so i left your (s) cars open in case it was raining. as we was to know. Security risk and it is called "Meet & Greet" i a very regular customer every month check & you will see and this is starting to happen more and more. Pleae stop having no one there to meet the flights. My last trip last week i booked short stay insead it was quicker no need to wait for staf to turn up to the "Hut", stood after a long trip out in the cold NOT GOOD Enough!!”

Helpful Report

Posted 8 years ago

“Waited about 25 minutes for a bus from the airport to the car park”

Helpful Report

Posted 8 years ago

“prebooked for the 3rd consecutive week and every week I've had to use the intercom to exit the car park. Not a big issue, but when you have to wait over 2 minutes until someone answers the intercom it becomes quite frustrating. Three weeks in a row???”

Helpful Report

Posted 8 years ago

“The number plate recognition was not working and caused a backlog at the gates when trying to leave”

Helpful Report

Posted 8 years ago

“Although pre booked, too many cars and not enough spaces to accommodate demand. Excactly the same yesterday 18/10/2017 with customers parking on areas they probably should not.”

Helpful Report

Posted 8 years ago

“Every time I pre book my parking I always encounter a problem on arriving at the exit barrier delaying my journey home”

Helpful Report

Posted 8 years ago

“The camera that should recognise our number plate missed the first letter of our registration which meant that the problem had to be sorted out by going to the office nearby with our luggage in the rain.”

Helpful Report

Posted 8 years ago

“Probably the worst airport I have been to anywhere in the world. Let me explain..: it would be pleasant to have a smiling face on entry to the boarding pass/passport service, it seems to be an effort by ALL who work in that section to be miserable, unwelcoming and at times very abrupt. After that experience the food and drink offering is abysmal and expensive. Bar prices are typical 5 star hotel prices but the selection of food is fast food or fast food which has been prepared and pre cooked somewhere else then re heated on your premises. That’s what it seems like?! What happened to the nice restaurant where an al a carte meal and bottle of wine could be enjoyed at your leisure before your flight?. The airport now offers an expensive pre paid lounge where you can have a drink with nuts, crisps and snacks...and a free paper to read! Whoop eee! On the return landing it always seems to be a surprise to airside staff that a plane has landed...we sat on the plane for a very uncomfortable 20mins last time whilst someone found some steps, the last 4 times, this year we have travelled we have had a similar experience not the same delay but almost! On arrival on 06/10/17 at 1am the escalator was off the chap said when I asked why.... if I had more time I would have put the barriers out so you could go round them...ok it was late at night or early morning, reason or excuse? You decide. Seriously, one of the best airports I have used this year was Southampton, they have it right.. I have been through Southampton as said, Guernsey Palma, alacante, Malaga Newcastle this year and that is the pecking order of excellence in performance... I have emailed you several times previously to state my case....and no response from you....please improve! Regards Julian Tagger”

Helpful Report

Posted 8 years ago

“The last time was diabolical. I book medium stay parking, and when I arrived, park after park was blocked off, as full with no entry. I ended up finding a space after driving around for ages, miles away. On my return the bus was congested with people getting on and blocking the aisle for those of us wanting to get off.”

Helpful Report

Posted 8 years ago

“This car park is ridiculously expensive, and the number-plate recognition system does not work. Rip-Off car Park !!!”

Helpful Report

Posted 8 years ago

“When you book a car park which has an advertised 10 min collection on return to the airport from holiday that is what you should expect. We arrived back around 20.05 on the 6/10/17 and arrived at the bus stop shortly after. We notified the office we were there using the phone as requested and were told the bus would be there in 10 mins. After 15 mins we phoned again and the person on the other end told us quite rudely that it would be a further 10 to 15 mins. We pointed out that we had already waited over 15 mins and he told us to wait longer. After a total of 25 mins we phoned again...and the bus arrived. If you cannot offer the service advertised in October then don't advertise it. I have used this company two or three times a year over the last ten years. Very disappointed at the service but more so the attitude.”

Helpful Report

Posted 8 years ago

“Nobody checked the car when arrived just took the keys and gave me a card, you used to carry out vehicle checks and mileage / fuel checks. The car settings had been changed and I can understand someone wanting to extend the leg room driver side but the passenger seat settings were also changed as were the mirrors, I will use again simply because you are closest to the terminal building but in my estimation you have gone downhill.”

Helpful Report

Posted 8 years ago

“There are always issues of some sort. I was due to collect my car by 15th Oct at 20.00 but my ticket was rejected... there are always some issues!!!”

Helpful Report

Posted 8 years ago

“The meet and greet was not meet and greet it is purely parking close to the airport. Was not impressed and was definitely not worth the cost”

Helpful Report

Posted 8 years ago

“Too expensive Number plate recognition does not work”

Helpful Report

Posted 8 years ago

“My ticket would not work at the barrier went i went to exit the car park. Had to reverse back to the admin hut - the guy in the hut was very helpful and gave me another ticket to use. Unfortunately again the ticket did not work and i had to reverse back again for another ticket. given another replacement ticket which eventually worked.”

Helpful Report

Posted 8 years ago

“Efficient staff & clean facilities in airport, but parking was a nightmare. "Full" areas had spaces and "Spaces" areas were full, so futile drive round till I realised the trick and found a space in a full area”

Helpful Report

Posted 8 years ago

“stayed in the long stay car park, no bus to take us to terminal had to walk but is was not far. Plane delayed on return with the car park time running out moved the car and picked my wife up who waited for the suit case. to be given a £60 fine for picking up by an eagle eyed camera operator not happy”

Helpful Report

Posted 8 years ago

Newcastle Airport is rated 4.6 based on 26,055 reviews