Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.57

4.6 Rating 24,723 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

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4.6

Based on 24,723 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Newcastle Airport 5 star review on 5th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Part car park closed and alternative directions were abysmal”

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Posted 7 years ago

“The barrier would not open with ticket Had to rummage around looking for ref no to give to help person Something you don't need after a long flight!”

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Posted 7 years ago

“Last few visits ive had to wait to verify pre booking with a less than customer focussed staff member. System seems to be getting worse”

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Posted 7 years ago

“on leaving car park ticket did not work. ticket machine message was call help desk. waited ages for an answer and eventually got an abrupt lady who asked for reference number. eventually barrier lifted with no apology or explanation why i had to sit 10 minutes waiting to leave.”

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Posted 7 years ago

“When leaving i had to wait over 10 min for some one to answer the buzzer to let me out. The set up was rubbish.”

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Posted 7 years ago

“Dear Sirs, Despite reservation, when I tried to get out of the carpark on the 27th of July my reservation was not recognised. Even when contacting the guard and mentioning my reservation code, he could not find it. It was only after I got out of the car, went over to the guard and showed him the reservation confirmation sent by you he was prepared to open the gate. Then I sent you an email to onsiteparking@newcastleairport-parking.co.uk about this the next day and until now did not receive a response. The purpose for me to book in advance is to have a cost advantage(as you claim on your website, I saw is exactly 6 pence for the period) and comfort. Both were not met in this case which is a pity. Can you create some more price advantage for parkers booking online and please make your system more robust and be more responsive Thank you. Chris van Schagen schagen@ppg.com Durham”

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Posted 7 years ago

“This is the 2nd year I have used this service, booking online in advance and on both occasions the ticket has not activated the exit barrier and I have had to contact security to release the barrier.”

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Posted 7 years ago

“In my experience the thing that always lets Newcastle airport down is baggage handling. On the day of departure of our holiday this year the belts had broken down resulting in massive queues at check in, itook so long to get checked in that we didn't have time to have breakfast, not a good start to our holiday! On return again baggage handling spoiled things, the bags from our flight did not appear on the carousel, the information boards for which carousel related to which flight were incorrect, the staff in the baggage reclaim didn't know what was going on and offered no help or explanation they appeared bewildered and ineffective leaving passengers to organise things.I have traveled many many times through Newcastle on business and on many holidays over the years and invariably baggage handling issues cause delays and frustrations.I have not experienced this to the same degree at other UK Airports or airports abroad, I Suspect that there is a long standing issue with either the infrastructure of the baggage handling system or that there is a clear leadership and/or training issue prevelant in baggage handling.That said, my experience of Newcastle other than the above is favourable. .”

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Posted 7 years ago

“Collect my ticket from machine but when I tried to leave the barrier would not let me out. It was raining and I had to cue at the office to have the ticket validated. X”

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Posted 7 years ago

“The barrier did not open when I left, despite me having paid (a great deal) up front and having put my ticket in as requested. I had to go to the kiosk and ask the man to help, which was a complete pain.”

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Posted 7 years ago

“My 20 year old daughter and friend arrived back from holiday on the 22nd July at 9 pm to find a puncture on her car. So two tired young girls who were unable to change the wheel asked at the office for some help, but were told that their policy did not allow them. Well I think a company who charges at least £30 per car and would have around 8000 cars at any one time, would have a person on hand to help people with problems like my daughter had. She had to ring for a breakdown service to come to her aid. So I am certainly disappointed with your service.”

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Posted 7 years ago

“barriers at the exit were not working even though it seemed everyone had paid in advance. Held up for an age trying to get out in long queues and getting soaked as it was pouring down.”

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Posted 7 years ago

“For the price.... our nearest pick up point the phone did not work so we had to walk to another. On the return, to 13, we went around the early numbers and then, after the driver picked up, he forgot that we were being dropped at 13, so we got dropped just after the roundabout!”

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Posted 7 years ago

“Only space was found after 10minutes under a tree,then once again on return my ticket did not work,reverse back into kiosk (@2am with 3 kids)to get them to authorise. This has now happened on 3 separate occasions.!!! Sort this out.”

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Posted 7 years ago

“when we arrived back off holiday we waited 45min for bus to go to car park and 2 came at same time”

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Posted 7 years ago

“On our return it took us 30 minutes to find where we had parked our car. The car parks are not easily recognisable and not clearly marked. A possible solution would be machines that issue clearly marked tickets of which car park you are in and could be provided in the bus shelters.”

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Posted 7 years ago

“I have been using Newcastle airport car park several time for 3 years now (frequent businnes travels) and I haven't received any coupon/discount yet. Car park is not well connected to the terminal (no adeguate footpath where you can easily transport your luggage) Furthermore to serve alcohol in the terminal bars at any hours it is horrible (IMHO) I often have to sit to people that stink of alcohol in the airplane not a pleasant thing Regards Regards”

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Posted 7 years ago

“My last 3 out of 5 visits, my ticket was rejected in the machine at domestic arrivals along with several other customer tickets, and my bank card was debited twice on the 3rd occasion. I think the service from the machine is appalling and needs rectifying immediately. Other than that, everything was great.”

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Posted 7 years ago

“We had to park at the side of a road inside the car parking area. The man said we would maybe find a spot further around but was advising we parked there. I don't see how when you book in advance, and pay to leave your car, you can't possibly have enough car parking places.”

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Posted 7 years ago

“On my return I found my car had been damaged whilst in your care. Although I filled in the appropriate paper work one week later I received a standard printed reply stating that owning to the darkness and weather conditions no evidence of whom or what caused the damaged, could be found. I suggest that you make clear to future customers that "Newcastle car parking, park the car at the owners risk" and that "Newcastle car parking take no responsibility for any damage caused whilst in their care". So far this episode has cost me nearly £300, my flights where cheaper.”

Newcastle Airport 2 star review on 23rd July 2017

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Posted 7 years ago

Newcastle Airport is rated 4.6 based on 24,723 reviews