Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.58

“parked up at 3am and had to stand at bus stop for 35mins before bus arrived, 4 telephone calls to office before a bus arrived at overspill car park. people had started to walk to airport. On return stood in shelter outside airport only to see buses drive past on other side of concrete bollards on other side of road. Access road had been closed but no signs in shelter to tell you to cross road to another pick up point. Finally when getting off bus with cases why do all aircrew (Jet 2) stand in aisle blocking exit.”

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Posted 8 years ago

“I pre booked and when arrived there ticket dispenser did not give me a ticket, upon departure, I could not get out of the park due having no ticket and had to wait in excess of 30 mins to get out......not happy at all.”

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Posted 8 years ago

“Machine did not issue ticket when entering, and new computer programme not working properly when we came to leave, so took quite a long time to get out.”

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Posted 8 years ago

“Ticket not read so unable to get out! Had to contact someone via the intercom on exit barrier! Very curt and unhelpful! No apology or explanation! Then after a short wait barrier just lifted! Customer service non existent and after paying over £40 for a week's stay would have expected a better response than the one received.”

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Posted 8 years ago

“I have used the long stay parking for the last 5 years and had no problem, This year i was offered an upgrade (a week before going) to park in the short stay for only £9.99, I took up the offer as I thought it would save time on my return (No waiting for bus transfer). I was sent a confirmation email. On returning I went to my car and drove to the exit only to find that my parking ticket came up as "blacklisted" and had to ring for help, After about 10 minutes waiting the call was answered, I explained the situation and was asked for my registration, After another 5 minutes the barrier was raised without any comunication, No sorry, Have a nice day, just nothing, I may as well have saved my £9.99 and got the bus to the long stay, Made a complaint via email (thought perhaps my £9.99 might be refunded as a gesture) but no just a reply saying that they had been having computer problems.”

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Posted 8 years ago

“Bus service on return was poor. Arrived back around 01:30, waited a long time for the bus (and then two turned up at once) and then the driver proceeded to drive straight past our stop! When it is dark and he was flying around the car park it was hard to see in advance where you were to ring the bell. We (wrongly) assumed he would stop at each stop (and maybe even call out the number), but alas we had to walk from the next stop back to the car. Would have been much quicker and easier to walk from the terminal. Very hard to recommend the service.”

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Posted 8 years ago

“first of all the driver of the courtesy bus came through the wrong barrier for the terminal bus stop at3am in the morning we had to carry our cases to the far lane in the pouring rain. then he did not call out the stop numbers as others had in the past as we could not see them for the poor visibility.felt like he was not interested”

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Posted 8 years ago

“Once again ticket exit problems - "ticket on black list" ????”

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Posted 8 years ago

“Hi my parking booking details BJMZ0 been made between 10:00 on 16-July 2017.till 13:00 on 23 July 2017. My car Nissan Note. After an car garage advise in my living place l should on first place asking Newcastle Airport carpark for cctv checking who ? with red -ish car damage my car on my right back bumper ? Please contact me possibly soon. Under Eva.spoor3@gmail.com Or 07548 023326”

Newcastle Airport 2 star review on 26th August 2017

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Posted 8 years ago

“Hi my parking booking details BJMZ0 been made between 10:00 on 16-July 2017.till 13:00 on 23 July 2017. My car Nissan Note. After an car garage advise in my living place l should on first place asking Newcastle Airport carpark for cctv checking who ? with red -ish car damage my car on my right back bumper ? Please contact me possibly soon. Under Eva.spoor3@gmail.com Or 07548 023326”

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Posted 8 years ago

“Departure ( fast track ) purchased , yet we had to queue behind those that didn't pay for the service even though we were in the fast track lane Bags on return take an inordinate time to come on carousel We paid meet n greet parking yet car not there ready for us . Might as well parked in long stay and saved £s Come on NIA really poor show”

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Posted 8 years ago

“I had changed my vehicle during the year and had notified the company of the new vehicle registration via the website, so when I wanted to exit the car park on 12th august after booking a two week stay in short stay car park and prepaid the fee, I could not. It took a call and 10 minutes with a member of staff to sort the problem. There had been other people having trouble editing the car park due to problems with a computer.”

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Posted 8 years ago

“Took over 45 minutes to find a space, then we had to wait over 30 minutes for the bus. On our return our flight was delayed we arrived at the bus stop outside of the airport, pressed the intercom and a very rude gentleman answered and said you've missed the bus you will have to wait 20 minutes for the next one... 40 minutes later we were still stood waiting, pressed again and the same gentleman said it's on its way. Got on the bus and the driver was as miserable as can be, asked him to tell us when we reached car park I as it was dark and raining and couldn't see anything to be told press the bell when you see the letter I... dissapointed with the service this time round.”

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Posted 8 years ago

“I paid the parking fee beforehand, but it was requested over 300 pounds when I put a parking card, and the gate did not open. I had to go to the office of the Car parking.”

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Posted 8 years ago

“Part car park closed and alternative directions were abysmal”

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Posted 8 years ago

“The barrier would not open with ticket Had to rummage around looking for ref no to give to help person Something you don't need after a long flight!”

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Posted 8 years ago

“Last few visits ive had to wait to verify pre booking with a less than customer focussed staff member. System seems to be getting worse”

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Posted 8 years ago

“on leaving car park ticket did not work. ticket machine message was call help desk. waited ages for an answer and eventually got an abrupt lady who asked for reference number. eventually barrier lifted with no apology or explanation why i had to sit 10 minutes waiting to leave.”

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Posted 8 years ago

“When leaving i had to wait over 10 min for some one to answer the buzzer to let me out. The set up was rubbish.”

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Posted 8 years ago

“Dear Sirs, Despite reservation, when I tried to get out of the carpark on the 27th of July my reservation was not recognised. Even when contacting the guard and mentioning my reservation code, he could not find it. It was only after I got out of the car, went over to the guard and showed him the reservation confirmation sent by you he was prepared to open the gate. Then I sent you an email to onsiteparking@newcastleairport-parking.co.uk about this the next day and until now did not receive a response. The purpose for me to book in advance is to have a cost advantage(as you claim on your website, I saw is exactly 6 pence for the period) and comfort. Both were not met in this case which is a pity. Can you create some more price advantage for parkers booking online and please make your system more robust and be more responsive Thank you. Chris van Schagen schagen@ppg.com Durham”

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Posted 8 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Newcastle Airport Reviews