Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.58

4.6 Rating 25,275 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

Metrics

Info

4.6

Based on 25,275 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Newcastle Airport 5 star review on 25th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“This is the 2nd year I have used this service, booking online in advance and on both occasions the ticket has not activated the exit barrier and I have had to contact security to release the barrier.”

Helpful Report

Posted 8 years ago

“In my experience the thing that always lets Newcastle airport down is baggage handling. On the day of departure of our holiday this year the belts had broken down resulting in massive queues at check in, itook so long to get checked in that we didn't have time to have breakfast, not a good start to our holiday! On return again baggage handling spoiled things, the bags from our flight did not appear on the carousel, the information boards for which carousel related to which flight were incorrect, the staff in the baggage reclaim didn't know what was going on and offered no help or explanation they appeared bewildered and ineffective leaving passengers to organise things.I have traveled many many times through Newcastle on business and on many holidays over the years and invariably baggage handling issues cause delays and frustrations.I have not experienced this to the same degree at other UK Airports or airports abroad, I Suspect that there is a long standing issue with either the infrastructure of the baggage handling system or that there is a clear leadership and/or training issue prevelant in baggage handling.That said, my experience of Newcastle other than the above is favourable. .”

Helpful Report

Posted 8 years ago

“Collect my ticket from machine but when I tried to leave the barrier would not let me out. It was raining and I had to cue at the office to have the ticket validated. X”

Helpful Report

Posted 8 years ago

“The barrier did not open when I left, despite me having paid (a great deal) up front and having put my ticket in as requested. I had to go to the kiosk and ask the man to help, which was a complete pain.”

Helpful Report

Posted 8 years ago

“My 20 year old daughter and friend arrived back from holiday on the 22nd July at 9 pm to find a puncture on her car. So two tired young girls who were unable to change the wheel asked at the office for some help, but were told that their policy did not allow them. Well I think a company who charges at least £30 per car and would have around 8000 cars at any one time, would have a person on hand to help people with problems like my daughter had. She had to ring for a breakdown service to come to her aid. So I am certainly disappointed with your service.”

Helpful Report

Posted 8 years ago

“barriers at the exit were not working even though it seemed everyone had paid in advance. Held up for an age trying to get out in long queues and getting soaked as it was pouring down.”

Helpful Report

Posted 8 years ago

“For the price.... our nearest pick up point the phone did not work so we had to walk to another. On the return, to 13, we went around the early numbers and then, after the driver picked up, he forgot that we were being dropped at 13, so we got dropped just after the roundabout!”

Helpful Report

Posted 8 years ago

“Only space was found after 10minutes under a tree,then once again on return my ticket did not work,reverse back into kiosk (@2am with 3 kids)to get them to authorise. This has now happened on 3 separate occasions.!!! Sort this out.”

Helpful Report

Posted 8 years ago

“when we arrived back off holiday we waited 45min for bus to go to car park and 2 came at same time”

Helpful Report

Posted 8 years ago

“On our return it took us 30 minutes to find where we had parked our car. The car parks are not easily recognisable and not clearly marked. A possible solution would be machines that issue clearly marked tickets of which car park you are in and could be provided in the bus shelters.”

Helpful Report

Posted 8 years ago

“I have been using Newcastle airport car park several time for 3 years now (frequent businnes travels) and I haven't received any coupon/discount yet. Car park is not well connected to the terminal (no adeguate footpath where you can easily transport your luggage) Furthermore to serve alcohol in the terminal bars at any hours it is horrible (IMHO) I often have to sit to people that stink of alcohol in the airplane not a pleasant thing Regards Regards”

Helpful Report

Posted 8 years ago

“My last 3 out of 5 visits, my ticket was rejected in the machine at domestic arrivals along with several other customer tickets, and my bank card was debited twice on the 3rd occasion. I think the service from the machine is appalling and needs rectifying immediately. Other than that, everything was great.”

Helpful Report

Posted 8 years ago

“We had to park at the side of a road inside the car parking area. The man said we would maybe find a spot further around but was advising we parked there. I don't see how when you book in advance, and pay to leave your car, you can't possibly have enough car parking places.”

Helpful Report

Posted 8 years ago

“On my return I found my car had been damaged whilst in your care. Although I filled in the appropriate paper work one week later I received a standard printed reply stating that owning to the darkness and weather conditions no evidence of whom or what caused the damaged, could be found. I suggest that you make clear to future customers that "Newcastle car parking, park the car at the owners risk" and that "Newcastle car parking take no responsibility for any damage caused whilst in their care". So far this episode has cost me nearly £300, my flights where cheaper.”

Newcastle Airport 2 star review on 23rd July 2017

Helpful Report

Posted 8 years ago

“After a night flight back in the early morning I found the barrier I was stopped by would not take my ticket There was a attendant standing next to the barrier who told me I'd have to go in the office but after reversing and annoying a queue of cars I got to the other exit barrier which did accept my ticket surely the atendant could have just looked at my ticket and let me out at a time I just could not be bothered with fuss and machinery not working”

Helpful Report

Posted 8 years ago

“I didn't book long stay wanted to park and get mini bus Don't know how the operator made the error”

Helpful Report

Posted 8 years ago

“When arriving there was minimal space to park car. When collecting my car they did not even know my flight had arrived despite providing flight details and had to wait 5-10 mins for them to retrieve car. Would have been quicker to go get car myself. Poor service for price.”

Helpful Report

Posted 8 years ago

“On this occasion when we returned from our holiday at 1.30am when we and several other cars approached the barriers to exit the car park, the card reading machines would not accept our cards and for us it requested that we pay over £80 for parking. We like the others who had pre-booked had to leave the cars and go into the office to have our cards revalidated but we also had to show our paperwork to prove we had already pre-booked and paid. After a long day of hanging around at hotels, airports all you want to do is go home not have trouble exiting a car park when you have already pre-paid.”

Helpful Report

Posted 8 years ago

“Went. Tithe wrong bit of long stay car park on return and muddled 1and I zones. Very kind helpful staff found my car with no visible contempt for my ineptitude”

Helpful Report

Posted 8 years ago

“Generally speaking Newcastle Airport is fine and everything went to plan as expected. My disappointment however is with the long stay car parking pick up and drop off coaches. On returning from our holiday we boarded the drop off coach to return to our car, it was raining making it almost impossible to see out of the windows. the coach was full of returning travellers, all struggling to see if they were close to their drop off point. to my dismay the driver continued to pick up other people going to the airport. There was utter chaos as people were standing in the aisle preventing others from collecting their cases and having to struggle through and past them to get off the coach. The driver continued to pick up people and their cases and chaos continued. To add to the problem if the driver was calling out which car parking area we were about to stop at we failed to hear at the back of the coach. By the time it was our turn to get off the coach I was frustrated to say the least and had to apologise to two people for stumbling over their feet with my suitcase. It was a relief to leave the coach but in my frustration I found myself saying to the driver that "this is a bloody joke" I received the reply "PARDON" I obligingly repeated my comment. Not a good way to return from what had been a great holiday, the edge had been abruptly removed by this whole experience. At busy periods It would help if the drop off's were kept separate to the pick ups and on wet rainy days the driver could help by calling out clearly which bus stop is being approached.”

Helpful Report

Posted 8 years ago

Newcastle Airport is rated 4.6 based on 25,275 reviews