Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.57

4.6 Rating 24,723 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

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4.6

Based on 24,723 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Newcastle Airport 5 star review on 5th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After a night flight back in the early morning I found the barrier I was stopped by would not take my ticket There was a attendant standing next to the barrier who told me I'd have to go in the office but after reversing and annoying a queue of cars I got to the other exit barrier which did accept my ticket surely the atendant could have just looked at my ticket and let me out at a time I just could not be bothered with fuss and machinery not working”

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Posted 7 years ago

“I didn't book long stay wanted to park and get mini bus Don't know how the operator made the error”

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Posted 7 years ago

“When arriving there was minimal space to park car. When collecting my car they did not even know my flight had arrived despite providing flight details and had to wait 5-10 mins for them to retrieve car. Would have been quicker to go get car myself. Poor service for price.”

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Posted 7 years ago

“On this occasion when we returned from our holiday at 1.30am when we and several other cars approached the barriers to exit the car park, the card reading machines would not accept our cards and for us it requested that we pay over £80 for parking. We like the others who had pre-booked had to leave the cars and go into the office to have our cards revalidated but we also had to show our paperwork to prove we had already pre-booked and paid. After a long day of hanging around at hotels, airports all you want to do is go home not have trouble exiting a car park when you have already pre-paid.”

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Posted 7 years ago

“Went. Tithe wrong bit of long stay car park on return and muddled 1and I zones. Very kind helpful staff found my car with no visible contempt for my ineptitude”

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Posted 7 years ago

“Generally speaking Newcastle Airport is fine and everything went to plan as expected. My disappointment however is with the long stay car parking pick up and drop off coaches. On returning from our holiday we boarded the drop off coach to return to our car, it was raining making it almost impossible to see out of the windows. the coach was full of returning travellers, all struggling to see if they were close to their drop off point. to my dismay the driver continued to pick up other people going to the airport. There was utter chaos as people were standing in the aisle preventing others from collecting their cases and having to struggle through and past them to get off the coach. The driver continued to pick up people and their cases and chaos continued. To add to the problem if the driver was calling out which car parking area we were about to stop at we failed to hear at the back of the coach. By the time it was our turn to get off the coach I was frustrated to say the least and had to apologise to two people for stumbling over their feet with my suitcase. It was a relief to leave the coach but in my frustration I found myself saying to the driver that "this is a bloody joke" I received the reply "PARDON" I obligingly repeated my comment. Not a good way to return from what had been a great holiday, the edge had been abruptly removed by this whole experience. At busy periods It would help if the drop off's were kept separate to the pick ups and on wet rainy days the driver could help by calling out clearly which bus stop is being approached.”

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Posted 7 years ago

“Below is a e-mail I sent to the Airport parking customer services on 03/07/2017 it is now 13/07/2017 and have I had no reply off them, quite honestly again I don't think this is a good service Yesterday July 2nd arrived back to Newcastle airport after a short break collected my car and proceeded to the far right hand side barrier in the short stay carpark and my ticket was rejected several times , and only to find the call button on the barrier machine was not working, so I moved the car back and proceeded up to the main pay machines to see if I needed to revalidate my ticket in one of the pay machines, only to find one of the two machines out of order so now we have four barriers and two pay machines and at least two of then out of order this is not good enough when the airport is operating 365 days in a year. So I go back to my car and move it over to barrier number 1 left hand side and this time the call button is now working and I get through and the lady let me out. Quite honestly I don’t this is a good service . Waiting your response W Donkin”

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Posted 7 years ago

“I have already contacted you concerning my ongoing irritation with your cameras not regonising my number plates every time I park, necessitating my having to ask to be released.”

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Posted 7 years ago

“It could do with parts of the carpark and paths resurfacing. Also the kerbs should be dropped, if you walk to and from airport the paths are very poor, the parking boxes could do with repainting.”

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Posted 7 years ago

“Awkward to move around, not particularly friendly and everything is expensive (even by airport standards).”

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Posted 7 years ago

“Paid extra for medium stay but it was full upon arrival so had to park in the long stay (further away from terminal) car park overgrown with weeds and not paved. Not worth the money. Newcastle Airport must be raking in the cash judging by the number of cars in the car park. Please invest in the upkeep of car park!”

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Posted 7 years ago

“Not bad just for an international airport it is pretty basic. Not a lot of shopping places no clothes shops like at Manchester and Heathrow. So not bad but boring”

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Posted 7 years ago

“On booking long stay car park I then was offered short stay for extra cost, all details were correct on the confirmation form. On arrival back to airport from holiday, ticket entered and message from machine" that we had gone over time" words to that effect, contacted office and after heated conversation, it was found that the registration number of the car on the paperwork had been imputed incorrectly, 30 min delay and argument on landing, same thing happened 2 years ago in the long stay car park”

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Posted 7 years ago

“Very confusing when at the airport. I nearly paid for park twice because there was no where to enter my reference number”

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Posted 7 years ago

“We booked our parking online with no problem at all , came to the airport and parked the car and again all fine. Problem we had was when we came to leave the car park the barrier did not recognize our registration and wouldn't let us out - I pressed the button to ask for help and the man I spoke to wasnt very helpful I gave him my reference number three times and he got the wrong booking twice giving another persons name. He was saying no no we dont have a booking for you - I gave the registration and all my details and he then found it lifted the barrier ( not a sorry for inconvenience or anything ) I know it was late and everyone is tired but a little politeness goes a long way .”

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Posted 7 years ago

“The ticket didn't work at the exit gate, and I had to get the reference number from a piece of paper in my boot.”

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Posted 7 years ago

“I use the long stay parking quite a few times during the year and on the way out the ticket never seems to open the barrier and i have to go into the office to sort out. The other week i used the short stay car park for 4 days and again when i got the to barrier and inserted the ticket the barrier would not open and said that i had gone over my time and had to pay more money at a machine, even though the ticket was well inside the expiry time, i called the buzzer and was told this often happens, not good with cars waiting behind me.”

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Posted 7 years ago

“on returning to newcastle airport and boarding the bus the doors closed twice catching my leg causing no problem at the time, but light bruising next day, but my problem was the action of the driver who just blamed a problem on the door shutting when he put the hand break on and then found it funny that 2 young girls behind me were laughing about it my welfare was of no concern to him.”

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Posted 7 years ago

“It's a collective experience from using the long stay over several trips, we have always missed the bus finding it quicker to walk than wait for another! Last time we did catch it on the way to our trip and by the time it had done the overflow car park we could have walked it much quicker. The busses could be smaller and more frequent or the empty car park spaces nearer the terminal should be reopened allowing those who can walk to do so without spoiling the experience.”

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Posted 7 years ago

“They system said I had out stayed my time. Yet I had paid for another 6 hours. Had to call For help. Who let me out... I would not have minded if it wasn't 3am”

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Posted 7 years ago

Newcastle Airport is rated 4.6 based on 24,723 reviews