Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.57

4.6 Rating 24,735 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

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4.6

Based on 24,735 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Newcastle Airport 5 star review on 5th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nothing but £42 for one days parking is a rip-off.”

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Posted 8 years ago

“Why does the bus driver at parking never wait even when your in sight..just as your getting luggage out of car...he drive offs great start to holiday. .NOT!!!!!”

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Posted 8 years ago

“I telephoned an operator and booked our two family cars in to the short stay car park for one week, and paid for both cars on my card. On our return my daughter had no problems exiting with her car, but when I tried the barrier would not lift. I pressed the help button and spoke to a security man who said my car was only booked in for one day and I was to return to the pay machine and pay the shortfall before he would lift the barrier. I refused and went to the barrier office for a "discussion", where eventually he accepted that there had been an admin error and let me go without further payment. Despite an early flight arrival this incident caused me to be very late for a pre-arranged function that night.”

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Posted 8 years ago

“A long walk from car park to airport in the rain from medium stay car park. The lounge had no staff to speak off. We ordered food but had to cancel after waiting 30 minutes. Cleanliness was a a bit of an issue.”

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Posted 8 years ago

“Pre-booked parking, but on attempting to exit, the machine quoted some enormous sum, more than double the parking charge already paid. Middle of the night and dark and couldn't find the right button to call for help:- no light on the machine and for some reason there is a button to dispense tickets on the exit barrier, with the button for the intercom sited elsewhere on the machine. Having found the first one, not being able to read anything and there being no reason to think that an exit machine would have a button to dispense dispense tickets, it seemed reasonable to assume that pressing the button found would attract help. (There is just a picture of a finger pressing it on the machine.) Finally had to walk to the office, where people were watching screens but apparently not one showing someone in obvious difficulty at the exit barrier for several minutes. What are these people doing with their time? Why doesn't the system automatically tell them that someone has arrived at the barrier but has exited after the normal time? It really should not be hard to do this better.”

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Posted 8 years ago

“the camera did not recognize the car, we had plenty of time left to exit the car park. so once i got intouch, the operator opened the barrier, we have been in plenty of times with no problem for a while”

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Posted 8 years ago

“1. Frequency of bus is low 2. Exit through barrier does not work. Operator explained that automatic barrier exit for prepaid tickets for cars with cherish number plates very rarely works. If this is accurate and is known should it not be fixed?”

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Posted 8 years ago

“courtesy bus driver had an aggressive attitude, talking to passengers (customers) like they were stupid. date 5/04/17 2a.m ! he should not be employed to work with the public absolutely horrible man”

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Posted 8 years ago

“It was my fault I put the wrong dates in, a week too early. The exit machine swallowed my ticket so I had no poof that I had only been there two days and was charged the extra for the full week. Still very unhappy at the attitude of the staff inj not trying to retrive the ticket and not giving a suitable explination. As it was my fault I just have to accept it.”

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Posted 8 years ago

“Having pre-booked arrived at the barrier at approx. 03.30am on 19/03/17. The display said it did not recognise the registration number. There was no response from the HELP button. The machine would not accept my cards. Went to second barrier and was recognised and panic over, was allowed in without a problem. Why was there no message or indication on the first barrier (right hand unit on entry to park) to say the unit was faulty and also why no response from the HELP button?”

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Posted 8 years ago

“So pleased I have this opportunity to give feedback. First can I say entering and leaving car park was so easy no problems, so this was positive. However we chose medium stay thinking we can easily walk to terminal which was true no problem, the problem lay with the lack of trolleys they were none, we had a lot of items of luggage so did not want to get on and off bus , there was not one trolley to be seen anywhere my husband had to walk over and back again so we could get our luggage to terminal, all in all not a good experience not worth the extra money paid .”

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Posted 8 years ago

“Could not find a disabled space. Wheelchair user and difficult to manoeuvre wheelchair and cases”

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Posted 8 years ago

“Curtesy bus would not stop near my car. Ended up having to walk a long way to the car. On exiting the car park, the ticket would not allow us out. Said we had overstayed (we had not). Had to find the office to get the ticket sorted. This was done as soon as I presented the ticket to the man in the office. All in all I was pretty annoyed at these problems having just got off a 4 hour flight. Not the best service at all.”

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Posted 8 years ago

“Could not exit. Ticket checked by staff and reprogrammed. Gate still failed to open. Member of staff came to gate and used manual over-ride to let me out.”

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Posted 8 years ago

“Very disappointed. We have used the car park many many times but this time not happy. When we arrived(23/02/17) we found it very hard to find a space due to "this area closed" or "not in use" or "car park full" when it clearly was not, many spaces visible. When we did find a car park area we were allowed to park in we could not find any spaces. Not just us,several cars doing exactly the same. We did eventually find a space after 25 minutes of entering the car park and everything went ok. Zone K stop 6.!!! When we arrived back in UK on the 9/03/17 we had a twenty minute wait for a bus. When we got on the bus we asked for the driver to tell us when we had arrived at stop 6.It was after all pitch dark and the bus was full. Several people couldn't determine where their stop was....but then we were all told "Sorry but if you have been for two weeks all the car park and bus stop letters and numbers have been changed." It was chaos. Nobody new what was happening, where or when to get off. We have happily used this car park many times before but may in future just get on the metro. Organised chaos at our cost. Not happy.”

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Posted 8 years ago

“There is very little information at the access barrier. The barrier at the pick up car park has a registration number reading facility. The barrier at short stay does not. We pressed a button. We received a card even though we had pre paid. On return the payment machine in the airport did not recognise that we had pre paid and was asking me to pay £63. I declined to pay. Only when I collected my car and went to the exit did I try putting in the number. The exit barrier did rise to let me out. A few simple instructions could have saved a lot of stress.”

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Posted 8 years ago

“when we go to leave the airport the so called camera log in for some reason does not remember our car so when we put our ticket in at the barrier we holdup every one as we always have to go into the building and show them our booking info which ultimately results in them saying no theres no problem with this ,we dont know why it doesnt work ,it will work now this happens every time and not just a one off please sort out this problem it puts people off coming to the airport thank you”

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Posted 8 years ago

“I prepaid for the car park and when I came to exit on my return from holiday I was asked to pay £99.00. I then had to call the operator and after giving him my booking reference which I fortunately had available, I was then able to leave the car park. Not a good experience.”

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Posted 8 years ago

“AS usual,Trying to exit the barrier the machine repeatedly refused to recognise our ticket .Thus causing a traffic build up and subsequently having to report to the office for clearance. Every time we book and stay we have a guess at how much the machine will ask us to pay on exit. This seems to be the norm,...... Otherwise no problems”

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Posted 8 years ago

“I have used Newcastle short stay several times now and every single time I get stuck at the barrier at exit. The system never ever recognises my registration plate and I always have to use the intercom to talk to someone for assistance, dig out my reference number etc. which is the last thing you need on the last leg of a tiring journey home. Manchester's version of this works flawlessly for me, in the same car too!”

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Posted 8 years ago

Newcastle Airport is rated 4.6 based on 24,735 reviews