Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.58

4.6 Rating 25,278 Reviews

92 %

of reviewers recommend Newcastle Airport

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4.6

Based on 25,278 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Newcastle Airport 5 star review on 25th July 2025

Anonymous

Anonymous // 01/01/2019

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English

“1. Frequency of bus is low 2. Exit through barrier does not work. Operator explained that automatic barrier exit for prepaid tickets for cars with cherish number plates very rarely works. If this is accurate and is known should it not be fixed?”

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Posted 8 years ago

“courtesy bus driver had an aggressive attitude, talking to passengers (customers) like they were stupid. date 5/04/17 2a.m ! he should not be employed to work with the public absolutely horrible man”

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Posted 8 years ago

“It was my fault I put the wrong dates in, a week too early. The exit machine swallowed my ticket so I had no poof that I had only been there two days and was charged the extra for the full week. Still very unhappy at the attitude of the staff inj not trying to retrive the ticket and not giving a suitable explination. As it was my fault I just have to accept it.”

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Posted 8 years ago

“Having pre-booked arrived at the barrier at approx. 03.30am on 19/03/17. The display said it did not recognise the registration number. There was no response from the HELP button. The machine would not accept my cards. Went to second barrier and was recognised and panic over, was allowed in without a problem. Why was there no message or indication on the first barrier (right hand unit on entry to park) to say the unit was faulty and also why no response from the HELP button?”

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Posted 8 years ago

“So pleased I have this opportunity to give feedback. First can I say entering and leaving car park was so easy no problems, so this was positive. However we chose medium stay thinking we can easily walk to terminal which was true no problem, the problem lay with the lack of trolleys they were none, we had a lot of items of luggage so did not want to get on and off bus , there was not one trolley to be seen anywhere my husband had to walk over and back again so we could get our luggage to terminal, all in all not a good experience not worth the extra money paid .”

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Posted 8 years ago

“Could not find a disabled space. Wheelchair user and difficult to manoeuvre wheelchair and cases”

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Posted 8 years ago

“Curtesy bus would not stop near my car. Ended up having to walk a long way to the car. On exiting the car park, the ticket would not allow us out. Said we had overstayed (we had not). Had to find the office to get the ticket sorted. This was done as soon as I presented the ticket to the man in the office. All in all I was pretty annoyed at these problems having just got off a 4 hour flight. Not the best service at all.”

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Posted 8 years ago

“Could not exit. Ticket checked by staff and reprogrammed. Gate still failed to open. Member of staff came to gate and used manual over-ride to let me out.”

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Posted 8 years ago

“Very disappointed. We have used the car park many many times but this time not happy. When we arrived(23/02/17) we found it very hard to find a space due to "this area closed" or "not in use" or "car park full" when it clearly was not, many spaces visible. When we did find a car park area we were allowed to park in we could not find any spaces. Not just us,several cars doing exactly the same. We did eventually find a space after 25 minutes of entering the car park and everything went ok. Zone K stop 6.!!! When we arrived back in UK on the 9/03/17 we had a twenty minute wait for a bus. When we got on the bus we asked for the driver to tell us when we had arrived at stop 6.It was after all pitch dark and the bus was full. Several people couldn't determine where their stop was....but then we were all told "Sorry but if you have been for two weeks all the car park and bus stop letters and numbers have been changed." It was chaos. Nobody new what was happening, where or when to get off. We have happily used this car park many times before but may in future just get on the metro. Organised chaos at our cost. Not happy.”

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Posted 8 years ago

“There is very little information at the access barrier. The barrier at the pick up car park has a registration number reading facility. The barrier at short stay does not. We pressed a button. We received a card even though we had pre paid. On return the payment machine in the airport did not recognise that we had pre paid and was asking me to pay £63. I declined to pay. Only when I collected my car and went to the exit did I try putting in the number. The exit barrier did rise to let me out. A few simple instructions could have saved a lot of stress.”

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Posted 8 years ago

“when we go to leave the airport the so called camera log in for some reason does not remember our car so when we put our ticket in at the barrier we holdup every one as we always have to go into the building and show them our booking info which ultimately results in them saying no theres no problem with this ,we dont know why it doesnt work ,it will work now this happens every time and not just a one off please sort out this problem it puts people off coming to the airport thank you”

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Posted 8 years ago

“I prepaid for the car park and when I came to exit on my return from holiday I was asked to pay £99.00. I then had to call the operator and after giving him my booking reference which I fortunately had available, I was then able to leave the car park. Not a good experience.”

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Posted 8 years ago

“AS usual,Trying to exit the barrier the machine repeatedly refused to recognise our ticket .Thus causing a traffic build up and subsequently having to report to the office for clearance. Every time we book and stay we have a guess at how much the machine will ask us to pay on exit. This seems to be the norm,...... Otherwise no problems”

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Posted 8 years ago

“I have used Newcastle short stay several times now and every single time I get stuck at the barrier at exit. The system never ever recognises my registration plate and I always have to use the intercom to talk to someone for assistance, dig out my reference number etc. which is the last thing you need on the last leg of a tiring journey home. Manchester's version of this works flawlessly for me, in the same car too!”

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Posted 8 years ago

“When I arrived at the car park there were barriers in place; stating that the long stay car park was closed. I drove around for ten minutes, trying to find the correct place to park. When I returned to my start point the barriers were removed. On my return to Newcastle Airport my car park ticket would not work in the electronic exit barrier. I did not appear to be the only person experiencing the same problem. Fortunately I had photographed my booking and was able to prove that I was a legitimate user to a car park attendant.”

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Posted 8 years ago

“The cost of Parking at Newcastle Airport is ridiculously expensive. The actual service is ok but the parking areas could be better marked with numberd rows and better lighting. You really do not get much for the money you pay”

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Posted 8 years ago

“long stay car parks are too far away. Bus service is slow, and not sure when a bus is arriving. Service in airport very slow, I travel a lot and Newcastle is the worst! Getting to security is now a 10-mile walk through loud music and lots of shops I don't want to walk through, with people constantly asking of you want to buy their products. Security can take an age, even with 'fast-track' [through easyjet plus], there is a queue and it is pedestrian. On return the passport queues are ridiculous. The zig zag process leading to passports is 'history' yet even when only one plane landing you insist on passengers walking zig zag through to passport. The passport staff are usually stern, unnecessarily sad looking and gruff in their manner. OK?”

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Posted 8 years ago

“long wait,15 minutes for airport to car park bus”

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Posted 8 years ago

“On arrivel from alicante on the 28th december we noticed a dent on our wing after a terrible holiday due to illness we reilize its to long after the fact but we will be vigilant next time”

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Posted 8 years ago

“Came back from holiday and the car park was covered in snow and black ice. The roads around car parks had been gritted but not the parking areas. Slipped on black ice when trying to pull 2 suitcases back to my car,not a good end to my holiday.The amount you pay to park you think they could afford to put some salt down in parking areas”

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Posted 8 years ago

Newcastle Airport is rated 4.6 based on 25,278 reviews