Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.58

4.6 Rating 26,099 Reviews

92 %

of reviewers recommend Newcastle Airport

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4.6

Based on 26,099 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

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Newcastle Airport 5 star review on 5th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“I booked the long stay area, but on arrival the long stay was signposted as been full and coned off. I could see many empty spaces in there but sign said FULL. Why? I was sign directed to park in the overspill area number 2. I am a disabled badge holder and did not see any provision for disabled parking in overspill. Buses did not come so had to walk 10 mins to terminal dragging luggage. Must be the worst on site airport parking in UK. I have a holiday booked in June and contemplating other arrangements.”

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Posted 8 years ago

“Had to wait too long for the bus. The driver could not have been more UNHELPFUL. Why can't they announce when a stop is coming up the area it covers. You need drivers with a different attitude - not good.”

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Posted 8 years ago

“Car park charge is disgusting... use it weekly no loyalty pricing.. security is understaffed so 30 mins at times..”

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Posted 8 years ago

“1st. Plane arrived on time from Tenerife but airport didn't realise!!! Pilot apologised but sat for 15 to 20 mins until someone realised and brought the air bridge to the side of the plane. 2nd. Put ticket in machine to lift barrier but machine said ticket was not valid. Had to reverse away from machine, go to office to confirm ticket was valid and arrange exit. A number of other people with the same problem. In the early hours of the morning the last thing you want is to be delayed especially by incompetence.”

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Posted 8 years ago

“looked like there was lots of parking but couldn't get on to it, no regular bus so walked to airport and back like most people”

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Posted 8 years ago

“It was raining heavily when we landed, it was dark and the bus windows were very steamed up so nobody could see the shelter numbers in the car park. Despite being asked to shout out the numbers so passengers could identify their stops the driver refused.”

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Posted 8 years ago

“On arrival parking was easy with plenty of space between cars, on return there was scuffs & scratches on drivers door & rear near side panel”

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Posted 8 years ago

“I telephoned the operator and booked our two family cars onto the short stay car park for one week. On our return one car was able to exit whilst the other was not. On pressing the help button the officer informed me that the car was only booked in for one day and that I should go back to the pay machine and settle the outstanding amount. I declined and went to the control office to explain that I had booked two cars using the same flight details, and paid the same amount for each car, and that it must be an administration error. Eventually he realized that I was correct and allowed me to exit but the delay caused me to be late for a family function I was supposed to attend - the very reason I did not book the long stay as I did not have time to wait for the transfer bus. The next day when washing my car I found a dent in my door caused by someone opening their door onto mine which I knew had happened at the airport because I had also washed the car the day before the holiday. Very unhappy!”

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Posted 8 years ago

“Nothing but £42 for one days parking is a rip-off.”

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Posted 8 years ago

“Why does the bus driver at parking never wait even when your in sight..just as your getting luggage out of car...he drive offs great start to holiday. .NOT!!!!!”

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Posted 8 years ago

“I telephoned an operator and booked our two family cars in to the short stay car park for one week, and paid for both cars on my card. On our return my daughter had no problems exiting with her car, but when I tried the barrier would not lift. I pressed the help button and spoke to a security man who said my car was only booked in for one day and I was to return to the pay machine and pay the shortfall before he would lift the barrier. I refused and went to the barrier office for a "discussion", where eventually he accepted that there had been an admin error and let me go without further payment. Despite an early flight arrival this incident caused me to be very late for a pre-arranged function that night.”

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Posted 8 years ago

“A long walk from car park to airport in the rain from medium stay car park. The lounge had no staff to speak off. We ordered food but had to cancel after waiting 30 minutes. Cleanliness was a a bit of an issue.”

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Posted 8 years ago

“Pre-booked parking, but on attempting to exit, the machine quoted some enormous sum, more than double the parking charge already paid. Middle of the night and dark and couldn't find the right button to call for help:- no light on the machine and for some reason there is a button to dispense tickets on the exit barrier, with the button for the intercom sited elsewhere on the machine. Having found the first one, not being able to read anything and there being no reason to think that an exit machine would have a button to dispense dispense tickets, it seemed reasonable to assume that pressing the button found would attract help. (There is just a picture of a finger pressing it on the machine.) Finally had to walk to the office, where people were watching screens but apparently not one showing someone in obvious difficulty at the exit barrier for several minutes. What are these people doing with their time? Why doesn't the system automatically tell them that someone has arrived at the barrier but has exited after the normal time? It really should not be hard to do this better.”

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Posted 8 years ago

“the camera did not recognize the car, we had plenty of time left to exit the car park. so once i got intouch, the operator opened the barrier, we have been in plenty of times with no problem for a while”

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Posted 8 years ago

“1. Frequency of bus is low 2. Exit through barrier does not work. Operator explained that automatic barrier exit for prepaid tickets for cars with cherish number plates very rarely works. If this is accurate and is known should it not be fixed?”

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Posted 8 years ago

“courtesy bus driver had an aggressive attitude, talking to passengers (customers) like they were stupid. date 5/04/17 2a.m ! he should not be employed to work with the public absolutely horrible man”

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Posted 8 years ago

“It was my fault I put the wrong dates in, a week too early. The exit machine swallowed my ticket so I had no poof that I had only been there two days and was charged the extra for the full week. Still very unhappy at the attitude of the staff inj not trying to retrive the ticket and not giving a suitable explination. As it was my fault I just have to accept it.”

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Posted 8 years ago

“Having pre-booked arrived at the barrier at approx. 03.30am on 19/03/17. The display said it did not recognise the registration number. There was no response from the HELP button. The machine would not accept my cards. Went to second barrier and was recognised and panic over, was allowed in without a problem. Why was there no message or indication on the first barrier (right hand unit on entry to park) to say the unit was faulty and also why no response from the HELP button?”

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Posted 9 years ago

“So pleased I have this opportunity to give feedback. First can I say entering and leaving car park was so easy no problems, so this was positive. However we chose medium stay thinking we can easily walk to terminal which was true no problem, the problem lay with the lack of trolleys they were none, we had a lot of items of luggage so did not want to get on and off bus , there was not one trolley to be seen anywhere my husband had to walk over and back again so we could get our luggage to terminal, all in all not a good experience not worth the extra money paid .”

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Posted 9 years ago

“Could not find a disabled space. Wheelchair user and difficult to manoeuvre wheelchair and cases”

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Posted 9 years ago

Newcastle Airport is rated 4.6 based on 26,099 reviews