Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.57

4.6 Rating 24,735 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

Metrics

Info

4.6

Based on 24,735 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Newcastle Airport 5 star review on 5th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I arrived at the car park there were barriers in place; stating that the long stay car park was closed. I drove around for ten minutes, trying to find the correct place to park. When I returned to my start point the barriers were removed. On my return to Newcastle Airport my car park ticket would not work in the electronic exit barrier. I did not appear to be the only person experiencing the same problem. Fortunately I had photographed my booking and was able to prove that I was a legitimate user to a car park attendant.”

Helpful Report

Posted 8 years ago

“The cost of Parking at Newcastle Airport is ridiculously expensive. The actual service is ok but the parking areas could be better marked with numberd rows and better lighting. You really do not get much for the money you pay”

Helpful Report

Posted 8 years ago

“long stay car parks are too far away. Bus service is slow, and not sure when a bus is arriving. Service in airport very slow, I travel a lot and Newcastle is the worst! Getting to security is now a 10-mile walk through loud music and lots of shops I don't want to walk through, with people constantly asking of you want to buy their products. Security can take an age, even with 'fast-track' [through easyjet plus], there is a queue and it is pedestrian. On return the passport queues are ridiculous. The zig zag process leading to passports is 'history' yet even when only one plane landing you insist on passengers walking zig zag through to passport. The passport staff are usually stern, unnecessarily sad looking and gruff in their manner. OK?”

Helpful Report

Posted 8 years ago

“long wait,15 minutes for airport to car park bus”

Helpful Report

Posted 8 years ago

“On arrivel from alicante on the 28th december we noticed a dent on our wing after a terrible holiday due to illness we reilize its to long after the fact but we will be vigilant next time”

Helpful Report

Posted 8 years ago

“Came back from holiday and the car park was covered in snow and black ice. The roads around car parks had been gritted but not the parking areas. Slipped on black ice when trying to pull 2 suitcases back to my car,not a good end to my holiday.The amount you pay to park you think they could afford to put some salt down in parking areas”

Helpful Report

Posted 8 years ago

“The exit barrier was down and we couldn't find another exit from car park D. Along with other cars we exited through a gap in the perimeter fence.”

Helpful Report

Posted 8 years ago

“The last two times I have used the meet and greet car park the exit barriers have malfunctioned, in the first instance it took over an hour for you staff to open a barrier so that I could exit. The last time was a little quicker it took 25 mins. This is in my opinion totally unacceptable and I will think twice about using this facility again.”

Helpful Report

Posted 8 years ago

“all food outlets closed”

Helpful Report

Posted 8 years ago

“Booked car in for weeks holiday. Selected car valet extra. No valet done and had to chase them for money back.”

Helpful Report

Posted 8 years ago

“Parked car fine on arrival but when we got back home found deliberate scratches on side of car one said "hi" understand there's lots of cars but this will now cost me”

Helpful Report

Posted 8 years ago

“The bus collections are a joke - you have to wait ages for a bus, yet there are idle ones parked at Customer Services”

Helpful Report

Posted 8 years ago

“As happened last time, I paid for the 'upgrade' to the short term car park, on trying to leave the barrier would not raise. The car number apparently could not be used to retrive the booking, I had to find it. On finding it, I was told that was for another person!”

Helpful Report

Posted 8 years ago

“To be honest i was a bit disappointed and annoyed, But also VERY embarrassing initial visit was fine but I returned back I got to the barriers which wouldnt go up and said my ticket had gone over allocated time so I had to reverse with a queue of cars behind me ( don't think I'll be using this service ! ! ! again)”

Helpful Report

Posted 8 years ago

“I always book on line in advance and pre pay but each time I get to the barrier to leave the park, there's always a problem. I then have to return to your office and get one of the staff to raise the barrier.”

Helpful Report

Posted 8 years ago

“I used the parking service. I put the ticket in at the barrier when leaving but the barrier would not lift. The lady on the helpline said it was because I had a personalised number plate. On a dark cold wet night after a long journey I could do without the hassle and would expect that the system could cope with a personalised number plate.”

Helpful Report

Posted 8 years ago

“The barrier wouldn't raise, said my card had expired, which it hadn't. Used the help button with no joy there was no answer. Had to reverse out of the way of the barrier and run to the office for help. Never again”

Helpful Report

Posted 8 years ago

“We have used the long stay many times and always been very happy with price and convenience. Unfortunately this time we paid more and when we got there the section where we normally park and others were closed off and there were limited spaces available elsewhere. If we had known this we would have made alternative arrangements. Added to this, when we came to exit the car park we couldn't get the machine to accept the ticket. Let customers known that there may be closures prior to confirming a booking.”

Helpful Report

Posted 8 years ago

“On our return had to wait twenty minutes for the courtesy bus. Then there was no way of knowing which parking zone you were in. The windows were steamed up and the driver gave no idea of where we were. When we arrived at our car there were several abandoned trolleys in the area all a threat to damaging a car. We use this park regularly and will need parking next month, however these issues give us concern.”

Helpful Report

Posted 8 years ago

“I always book and pay In advance for convenience. However my ticket is never accepted at the barrier. I have had every explanation from having had it too near to my mobile phone to not recognising my number plate. Very Inconvenient. I also don't why the nearest carparks which are often empty are unaccessible and marked as closed?”

Helpful Report

Posted 8 years ago

Newcastle Airport is rated 4.6 based on 24,735 reviews