Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.58

4.6 Rating 25,282 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

Metrics

Info

4.6

Based on 25,282 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Newcastle Airport 5 star review on 25th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Came back from holiday and the car park was covered in snow and black ice. The roads around car parks had been gritted but not the parking areas. Slipped on black ice when trying to pull 2 suitcases back to my car,not a good end to my holiday.The amount you pay to park you think they could afford to put some salt down in parking areas”

Helpful Report

Posted 8 years ago

“The exit barrier was down and we couldn't find another exit from car park D. Along with other cars we exited through a gap in the perimeter fence.”

Helpful Report

Posted 8 years ago

“The last two times I have used the meet and greet car park the exit barriers have malfunctioned, in the first instance it took over an hour for you staff to open a barrier so that I could exit. The last time was a little quicker it took 25 mins. This is in my opinion totally unacceptable and I will think twice about using this facility again.”

Helpful Report

Posted 8 years ago

“all food outlets closed”

Helpful Report

Posted 8 years ago

“Booked car in for weeks holiday. Selected car valet extra. No valet done and had to chase them for money back.”

Helpful Report

Posted 8 years ago

“Parked car fine on arrival but when we got back home found deliberate scratches on side of car one said "hi" understand there's lots of cars but this will now cost me”

Helpful Report

Posted 8 years ago

“The bus collections are a joke - you have to wait ages for a bus, yet there are idle ones parked at Customer Services”

Helpful Report

Posted 8 years ago

“As happened last time, I paid for the 'upgrade' to the short term car park, on trying to leave the barrier would not raise. The car number apparently could not be used to retrive the booking, I had to find it. On finding it, I was told that was for another person!”

Helpful Report

Posted 8 years ago

“To be honest i was a bit disappointed and annoyed, But also VERY embarrassing initial visit was fine but I returned back I got to the barriers which wouldnt go up and said my ticket had gone over allocated time so I had to reverse with a queue of cars behind me ( don't think I'll be using this service ! ! ! again)”

Helpful Report

Posted 8 years ago

“I always book on line in advance and pre pay but each time I get to the barrier to leave the park, there's always a problem. I then have to return to your office and get one of the staff to raise the barrier.”

Helpful Report

Posted 8 years ago

“I used the parking service. I put the ticket in at the barrier when leaving but the barrier would not lift. The lady on the helpline said it was because I had a personalised number plate. On a dark cold wet night after a long journey I could do without the hassle and would expect that the system could cope with a personalised number plate.”

Helpful Report

Posted 8 years ago

“The barrier wouldn't raise, said my card had expired, which it hadn't. Used the help button with no joy there was no answer. Had to reverse out of the way of the barrier and run to the office for help. Never again”

Helpful Report

Posted 8 years ago

“We have used the long stay many times and always been very happy with price and convenience. Unfortunately this time we paid more and when we got there the section where we normally park and others were closed off and there were limited spaces available elsewhere. If we had known this we would have made alternative arrangements. Added to this, when we came to exit the car park we couldn't get the machine to accept the ticket. Let customers known that there may be closures prior to confirming a booking.”

Helpful Report

Posted 8 years ago

“On our return had to wait twenty minutes for the courtesy bus. Then there was no way of knowing which parking zone you were in. The windows were steamed up and the driver gave no idea of where we were. When we arrived at our car there were several abandoned trolleys in the area all a threat to damaging a car. We use this park regularly and will need parking next month, however these issues give us concern.”

Helpful Report

Posted 8 years ago

“I always book and pay In advance for convenience. However my ticket is never accepted at the barrier. I have had every explanation from having had it too near to my mobile phone to not recognising my number plate. Very Inconvenient. I also don't why the nearest carparks which are often empty are unaccessible and marked as closed?”

Helpful Report

Posted 8 years ago

“One of my alloy wheels was damaged and the company washed there hands and said not our fault as we must have missed that on our initial inspection”

Helpful Report

Posted 8 years ago

“Need to have more signagae or better explanation on what to do when you arrive with your ticket etc. It could even have a link to the website or an explanation in the text you pay for.”

Helpful Report

Posted 8 years ago

“On going to check out at 20:45 , the barrier would not allow me to leave , stating my exit time had expired , despite my booking/ticket clearly stating my exit time was 21:00. I had to contact the gate to get released , which involved me having to get out of my car , go to my baggage and retrieve the booking receipt reference number form the paperwork before they would lift the barrier.”

Helpful Report

Posted 8 years ago

“We arrived very early morning the lighting and signage was terrible car parks right next to airport were meant to be closed for resurfacing but on return no work had been done We have used longstay car park many times and never had issues like this before stressed to bits to start my week away NOT a good if we were told when booking we would have just taken a taxi as there was not much difference between price and Start my holiday stress free We will think twice about booking again”

Helpful Report

Posted 8 years ago

“On arrival at the long stay car park the signage could be improved to enable customers to find the allocated section of the car park more easily. The service of the courtesy coach was good.”

Helpful Report

Posted 8 years ago

Newcastle Airport is rated 4.6 based on 25,282 reviews