Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.57

4.6 Rating 24,742 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

Metrics

Info

4.6

Based on 24,742 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Newcastle Airport 5 star review on 5th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I always book and pay In advance for convenience. However my ticket is never accepted at the barrier. I have had every explanation from having had it too near to my mobile phone to not recognising my number plate. Very Inconvenient. I also don't why the nearest carparks which are often empty are unaccessible and marked as closed?”

Helpful Report

Posted 8 years ago

“One of my alloy wheels was damaged and the company washed there hands and said not our fault as we must have missed that on our initial inspection”

Helpful Report

Posted 8 years ago

“Need to have more signagae or better explanation on what to do when you arrive with your ticket etc. It could even have a link to the website or an explanation in the text you pay for.”

Helpful Report

Posted 8 years ago

“On going to check out at 20:45 , the barrier would not allow me to leave , stating my exit time had expired , despite my booking/ticket clearly stating my exit time was 21:00. I had to contact the gate to get released , which involved me having to get out of my car , go to my baggage and retrieve the booking receipt reference number form the paperwork before they would lift the barrier.”

Helpful Report

Posted 8 years ago

“We arrived very early morning the lighting and signage was terrible car parks right next to airport were meant to be closed for resurfacing but on return no work had been done We have used longstay car park many times and never had issues like this before stressed to bits to start my week away NOT a good if we were told when booking we would have just taken a taxi as there was not much difference between price and Start my holiday stress free We will think twice about booking again”

Helpful Report

Posted 8 years ago

“On arrival at the long stay car park the signage could be improved to enable customers to find the allocated section of the car park more easily. The service of the courtesy coach was good.”

Helpful Report

Posted 8 years ago

“Each time we exit the car park we have problems with the barrier accepting our ticket. We then have to reverse and go into the office to get the ticket authorised and be able to exit.”

Helpful Report

Posted 8 years ago

“We have used your meet and greet facility on many occasions but this time we were most dissatisfied . On arriving back at 1.00am on the 24th of October from Alicante our car was nowhere to be seen.We were told at the site office that it was somewhere over to the right.We then had to search with our trolley loaded with many suitcases. on finding and entering our car we found our windscreen camera had been dislodged and made inoperative.This is not the service we expect.We would like your comments. Booking Ref: VMQ95”

Helpful Report

Posted 8 years ago

“When I arrived at the barrier to leave, my ticket was not accepted as it should have been despite everything being in order. The machine gave a me a bill for more then £160 pounds. After contacting the emergency person, I was eventually let out without payment (as none was necessary). We were surprised to experience this malfunction as in the past we have never had any problems. We were given no explanation as to what might have happened. A further point of note - it was quite difficult hearing the emergency contact person as the volume was low and I had to get out of the car and put my head to the machine ( I have perfectly good hearing which is not impaired in any way!).”

Helpful Report

Posted 8 years ago

“On my previous 3 visits I have used the short stay car park, on this occasion I decided to use the long stay car park and found that parking areas that obviously had available spaces had barriers across the access roads stating the car park was full. These notices forced me into a very congested part of the park ending up in area "I" which is a considerable distance from the airport entrance, fortunately we managed to catch a courtesy bus to departure. On arrival back to Newcastle the time spent waiting at the baggage reclaim carousel was an absolute disgrace!! Outside the airport there was no signs of any courtesy buses so we had to walk with our cases in tow all of the way back to the car in area "I" and during the time it took to get back not one courtesy bus passed us.”

Helpful Report

Posted 8 years ago

“Could not believe the prices of the outlets . A bacon sandwich and a pint were advertised as a special offer of £10.”

Helpful Report

Posted 8 years ago

“Parking on the day was a nightmare. arrived 11am and took twenty minutes to find a space. Just has well we arrived in plenty of time. Courtesy bus to the airport was great. but on return was a shambles. Took too long, 25-30 minutes delay even though you knew the flight times. Crammed into bus with lots of luggage. getting off was a joke. might not use Newcastle again unless things improve.”

Helpful Report

Posted 8 years ago

“Unable to raise barrier on leaving (for the third time!) despite having ample time left on ticket. Had to make the usual trek to the ticket office. Something obviously very wrong with system.”

Helpful Report

Posted 8 years ago

“As always, there is never a bus to take us in either direction. 1 bus is nowhere near enough for the distance and the amount of people parking”

Helpful Report

Posted 8 years ago

“The coach never appeared after 10 minutes on arrival and so we walked to the terminal, during which time, there was no sign of a coach. The same happened on our return. You need more coaches running - is anyone supervising this. On airport parking is our preferred option, but if we have to walk, then off site parking will be a better alternative.”

Helpful Report

Posted 8 years ago

“Returned to find car door dented and wing scratched”

Helpful Report

Posted 8 years ago

“When we approached the parking area we were directed through road blocks to the the older part of the car park with an uneven surface and it was hard to pull the the luggage and it kept tipping over, when we came back there was a bus in the pick up area and it moved off virtually empty and left us standing, we came through the shelter and by the time (seconds) we reached the door it was closing he must of seen us and with other people approaching the area he should have waited.”

Helpful Report

Posted 8 years ago

“I have on two occasions been unable to access the exit with the card received on entry. The explanation I was given was that the number plate was not recognised at the exit barrier and I have had to leave my car on both occasions to request the card be validated. I have a private number but surely if the camera reads the plate on entry, it should recognise it on exit. This situation could have been embarrassing if there had been a line of cars behind me! My registration number is HEH 11 R”

Helpful Report

Posted 8 years ago

“To exit car park I inseted card machine showed Ihad to pay £86 .Ihad already prepaid and was well within times Ihad booked. Ispoke to lady on the machine giving her my registration and name after a few minutes the barrier was raised.”

Helpful Report

Posted 8 years ago

“Not a good experience directed to overspill car park every bus full lots of us had to walk all disabled terrible experience 6th oct coming back same no bus soacked rain pourig down 1am in morning”

Helpful Report

Posted 8 years ago

Newcastle Airport is rated 4.6 based on 24,742 reviews