Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.58

4.6 Rating 25,278 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

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4.6

Based on 25,278 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Newcastle Airport 5 star review on 25th July 2025

Anonymous

Anonymous // 01/01/2019

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English

“We have used your meet and greet facility on many occasions but this time we were most dissatisfied . On arriving back at 1.00am on the 24th of October from Alicante our car was nowhere to be seen.We were told at the site office that it was somewhere over to the right.We then had to search with our trolley loaded with many suitcases. on finding and entering our car we found our windscreen camera had been dislodged and made inoperative.This is not the service we expect.We would like your comments. Booking Ref: VMQ95”

Helpful Report

Posted 8 years ago

“When I arrived at the barrier to leave, my ticket was not accepted as it should have been despite everything being in order. The machine gave a me a bill for more then £160 pounds. After contacting the emergency person, I was eventually let out without payment (as none was necessary). We were surprised to experience this malfunction as in the past we have never had any problems. We were given no explanation as to what might have happened. A further point of note - it was quite difficult hearing the emergency contact person as the volume was low and I had to get out of the car and put my head to the machine ( I have perfectly good hearing which is not impaired in any way!).”

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Posted 8 years ago

“On my previous 3 visits I have used the short stay car park, on this occasion I decided to use the long stay car park and found that parking areas that obviously had available spaces had barriers across the access roads stating the car park was full. These notices forced me into a very congested part of the park ending up in area "I" which is a considerable distance from the airport entrance, fortunately we managed to catch a courtesy bus to departure. On arrival back to Newcastle the time spent waiting at the baggage reclaim carousel was an absolute disgrace!! Outside the airport there was no signs of any courtesy buses so we had to walk with our cases in tow all of the way back to the car in area "I" and during the time it took to get back not one courtesy bus passed us.”

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Posted 8 years ago

“Could not believe the prices of the outlets . A bacon sandwich and a pint were advertised as a special offer of £10.”

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Posted 8 years ago

“Parking on the day was a nightmare. arrived 11am and took twenty minutes to find a space. Just has well we arrived in plenty of time. Courtesy bus to the airport was great. but on return was a shambles. Took too long, 25-30 minutes delay even though you knew the flight times. Crammed into bus with lots of luggage. getting off was a joke. might not use Newcastle again unless things improve.”

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Posted 8 years ago

“Unable to raise barrier on leaving (for the third time!) despite having ample time left on ticket. Had to make the usual trek to the ticket office. Something obviously very wrong with system.”

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Posted 8 years ago

“As always, there is never a bus to take us in either direction. 1 bus is nowhere near enough for the distance and the amount of people parking”

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Posted 8 years ago

“The coach never appeared after 10 minutes on arrival and so we walked to the terminal, during which time, there was no sign of a coach. The same happened on our return. You need more coaches running - is anyone supervising this. On airport parking is our preferred option, but if we have to walk, then off site parking will be a better alternative.”

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Posted 8 years ago

“Returned to find car door dented and wing scratched”

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Posted 8 years ago

“When we approached the parking area we were directed through road blocks to the the older part of the car park with an uneven surface and it was hard to pull the the luggage and it kept tipping over, when we came back there was a bus in the pick up area and it moved off virtually empty and left us standing, we came through the shelter and by the time (seconds) we reached the door it was closing he must of seen us and with other people approaching the area he should have waited.”

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Posted 8 years ago

“I have on two occasions been unable to access the exit with the card received on entry. The explanation I was given was that the number plate was not recognised at the exit barrier and I have had to leave my car on both occasions to request the card be validated. I have a private number but surely if the camera reads the plate on entry, it should recognise it on exit. This situation could have been embarrassing if there had been a line of cars behind me! My registration number is HEH 11 R”

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Posted 8 years ago

“To exit car park I inseted card machine showed Ihad to pay £86 .Ihad already prepaid and was well within times Ihad booked. Ispoke to lady on the machine giving her my registration and name after a few minutes the barrier was raised.”

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Posted 8 years ago

“Not a good experience directed to overspill car park every bus full lots of us had to walk all disabled terrible experience 6th oct coming back same no bus soacked rain pourig down 1am in morning”

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Posted 8 years ago

“I paid in advance via the website, For the second time this year I could not get out of the car park because the ticket was refused. At the end of a tiring journey this was stressful. I received no apology.”

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Posted 8 years ago

“I am permanent staff at the airport and was charged friends and family rate and could not get staff rate ??”

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Posted 8 years ago

“One machine was not working on the way in so we had to reverse out of the entry and attempt to get into the other one. Not easy with people behind you On return the barrier would not lift even though we had prepaid. The man told us it did not recognise 'private' number plates. I'm sure that is not the case as the car park had many vehicles with private plates. These are still genuine number plates. Ours has not been changed and conforms to DVLC regulations”

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Posted 8 years ago

“Be very careful that the parking doesn't rip you off. The on the day price for parking can be much cheaper than the advance booking rate. Go figure”

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Posted 8 years ago

“Our last use of the long stay car park was nit the best. Firstly the driver could not get the barrier open to gain access to the front of the airport. As time was very tight, we had to get off at the barrier and run for it. Upon our return to Newcastle Airport, it was brought home to us that the driver needs to announce which stop in the car park we were approaching. The lack of this information caused some to miss their stop and one couple to get off too early. It is tough for older people and for those, like us, who had been travelling all day - just the stress one does not need at the end of the day's travelling. We will not be using car parking for our next trip in November, taking a taxi is less stressfull and often cheaper.”

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Posted 8 years ago

“arrived in the early hours, no staff, poor directions and no shuttle bus for transfer, however the car was not damaged,”

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Posted 8 years ago

“We waited 15/20 mins for a transport bus ended up walking...really disappointed”

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Posted 8 years ago

Newcastle Airport is rated 4.6 based on 25,278 reviews