Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.58

4.6 Rating 26,055 Reviews

92 %

of reviewers recommend Newcastle Airport

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4.6

Based on 26,055 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

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Newcastle Airport 5 star review on 5th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“For the price.... our nearest pick up point the phone did not work so we had to walk to another. On the return, to 13, we went around the early numbers and then, after the driver picked up, he forgot that we were being dropped at 13, so we got dropped just after the roundabout!”

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Posted 8 years ago

“Only space was found after 10minutes under a tree,then once again on return my ticket did not work,reverse back into kiosk (@2am with 3 kids)to get them to authorise. This has now happened on 3 separate occasions.!!! Sort this out.”

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Posted 8 years ago

“when we arrived back off holiday we waited 45min for bus to go to car park and 2 came at same time”

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Posted 8 years ago

“On our return it took us 30 minutes to find where we had parked our car. The car parks are not easily recognisable and not clearly marked. A possible solution would be machines that issue clearly marked tickets of which car park you are in and could be provided in the bus shelters.”

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Posted 8 years ago

“I have been using Newcastle airport car park several time for 3 years now (frequent businnes travels) and I haven't received any coupon/discount yet. Car park is not well connected to the terminal (no adeguate footpath where you can easily transport your luggage) Furthermore to serve alcohol in the terminal bars at any hours it is horrible (IMHO) I often have to sit to people that stink of alcohol in the airplane not a pleasant thing Regards Regards”

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Posted 8 years ago

“My last 3 out of 5 visits, my ticket was rejected in the machine at domestic arrivals along with several other customer tickets, and my bank card was debited twice on the 3rd occasion. I think the service from the machine is appalling and needs rectifying immediately. Other than that, everything was great.”

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Posted 8 years ago

“We had to park at the side of a road inside the car parking area. The man said we would maybe find a spot further around but was advising we parked there. I don't see how when you book in advance, and pay to leave your car, you can't possibly have enough car parking places.”

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Posted 8 years ago

“On my return I found my car had been damaged whilst in your care. Although I filled in the appropriate paper work one week later I received a standard printed reply stating that owning to the darkness and weather conditions no evidence of whom or what caused the damaged, could be found. I suggest that you make clear to future customers that "Newcastle car parking, park the car at the owners risk" and that "Newcastle car parking take no responsibility for any damage caused whilst in their care". So far this episode has cost me nearly £300, my flights where cheaper.”

Newcastle Airport 2 star review on 23rd July 2017

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Posted 8 years ago

“After a night flight back in the early morning I found the barrier I was stopped by would not take my ticket There was a attendant standing next to the barrier who told me I'd have to go in the office but after reversing and annoying a queue of cars I got to the other exit barrier which did accept my ticket surely the atendant could have just looked at my ticket and let me out at a time I just could not be bothered with fuss and machinery not working”

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Posted 8 years ago

“I didn't book long stay wanted to park and get mini bus Don't know how the operator made the error”

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Posted 8 years ago

“When arriving there was minimal space to park car. When collecting my car they did not even know my flight had arrived despite providing flight details and had to wait 5-10 mins for them to retrieve car. Would have been quicker to go get car myself. Poor service for price.”

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Posted 8 years ago

“On this occasion when we returned from our holiday at 1.30am when we and several other cars approached the barriers to exit the car park, the card reading machines would not accept our cards and for us it requested that we pay over £80 for parking. We like the others who had pre-booked had to leave the cars and go into the office to have our cards revalidated but we also had to show our paperwork to prove we had already pre-booked and paid. After a long day of hanging around at hotels, airports all you want to do is go home not have trouble exiting a car park when you have already pre-paid.”

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Posted 8 years ago

“Went. Tithe wrong bit of long stay car park on return and muddled 1and I zones. Very kind helpful staff found my car with no visible contempt for my ineptitude”

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Posted 8 years ago

“Generally speaking Newcastle Airport is fine and everything went to plan as expected. My disappointment however is with the long stay car parking pick up and drop off coaches. On returning from our holiday we boarded the drop off coach to return to our car, it was raining making it almost impossible to see out of the windows. the coach was full of returning travellers, all struggling to see if they were close to their drop off point. to my dismay the driver continued to pick up other people going to the airport. There was utter chaos as people were standing in the aisle preventing others from collecting their cases and having to struggle through and past them to get off the coach. The driver continued to pick up people and their cases and chaos continued. To add to the problem if the driver was calling out which car parking area we were about to stop at we failed to hear at the back of the coach. By the time it was our turn to get off the coach I was frustrated to say the least and had to apologise to two people for stumbling over their feet with my suitcase. It was a relief to leave the coach but in my frustration I found myself saying to the driver that "this is a bloody joke" I received the reply "PARDON" I obligingly repeated my comment. Not a good way to return from what had been a great holiday, the edge had been abruptly removed by this whole experience. At busy periods It would help if the drop off's were kept separate to the pick ups and on wet rainy days the driver could help by calling out clearly which bus stop is being approached.”

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Posted 8 years ago

“Below is a e-mail I sent to the Airport parking customer services on 03/07/2017 it is now 13/07/2017 and have I had no reply off them, quite honestly again I don't think this is a good service Yesterday July 2nd arrived back to Newcastle airport after a short break collected my car and proceeded to the far right hand side barrier in the short stay carpark and my ticket was rejected several times , and only to find the call button on the barrier machine was not working, so I moved the car back and proceeded up to the main pay machines to see if I needed to revalidate my ticket in one of the pay machines, only to find one of the two machines out of order so now we have four barriers and two pay machines and at least two of then out of order this is not good enough when the airport is operating 365 days in a year. So I go back to my car and move it over to barrier number 1 left hand side and this time the call button is now working and I get through and the lady let me out. Quite honestly I don’t this is a good service . Waiting your response W Donkin”

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Posted 8 years ago

“I have already contacted you concerning my ongoing irritation with your cameras not regonising my number plates every time I park, necessitating my having to ask to be released.”

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Posted 8 years ago

“It could do with parts of the carpark and paths resurfacing. Also the kerbs should be dropped, if you walk to and from airport the paths are very poor, the parking boxes could do with repainting.”

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Posted 8 years ago

“Awkward to move around, not particularly friendly and everything is expensive (even by airport standards).”

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Posted 8 years ago

“Paid extra for medium stay but it was full upon arrival so had to park in the long stay (further away from terminal) car park overgrown with weeds and not paved. Not worth the money. Newcastle Airport must be raking in the cash judging by the number of cars in the car park. Please invest in the upkeep of car park!”

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Posted 8 years ago

“Not bad just for an international airport it is pretty basic. Not a lot of shopping places no clothes shops like at Manchester and Heathrow. So not bad but boring”

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Posted 8 years ago

Newcastle Airport is rated 4.6 based on 26,055 reviews