Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.58

4.6 Rating 26,091 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

Metrics

Info

4.6

Based on 26,091 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Newcastle Airport 5 star review on 5th December 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The new scanning system misidentified our six-digit registration number and necessitated a trip to the office to work out that we had, indeed, prepaid our parking stay and to verbally provide our number. Upon our return and attempt to exit, the system specified that we owed twice as much as we had initially paid in order to exit. Again, a visit to the office was needed to rectify the problem. We have happily used your system for years, but the new system has created much stress.”

Helpful Report

Posted 8 years ago

“Last 3 times used I was not able to pass through barrier despite pre-paying. It took a while for help to respond to call. Same excuse all 3 times - must be problem recognising number plate.”

Helpful Report

Posted 8 years ago

“The layout of the parking areas keeps changing, causing confusion of where to park. The signage once inside is poor. There are no markings on the tarmac inside the car parks to direct to exit in the area I used at least. There were insufficient parking spots had to drive around looking for one. The buses to and from the airport are too infrequent.”

Helpful Report

Posted 8 years ago

“Came back to our car in the dark, the main exit to the section of the car park was locked and a notice told us to leave by going through another section this we found very difficult due to almost no signs and as most of the car park lighting was not working it took us about 5 mins to find our way out. When I reported it to the office I was not happy at the response”

Helpful Report

Posted 8 years ago

“Waiting too long in the cold for the bus.Very expensive parking. Used to go to Callerton parking but the Airport bought them out to kill the competition”

Helpful Report

Posted 8 years ago

“Most parking empty but with gates closed resulting in wasted time looking for a space when hundreds free is barriers were up. Also price for just over 24 hours was extremely.”

Helpful Report

Posted 8 years ago

“Whilst the system should be time saving and efficient, unfortunately the exit system failed to "recognise" my reg etc (which was clean and the day was clear)and therefore wanted to charge me in excess of £120 instead of accepting that I had prepaid etc. Whilst the office rep quickly rectified the problem, without a sorry or even a pleasant disposition, she seemed as though I had disturbed her! This was the 3rd or 4th time this has happened to me......obviously the blocking of the exit and traffic jam was both time consuming and embarrassing.”

Helpful Report

Posted 8 years ago

“I pre booked and paid for the short stay car park on the weekend of 3-5th November. On my return I inserted the ticket in the machine and it refused my exit flashing a message to call the office, which I did and was kept on hold more that 15 minutes before I got a reply which was asking for my registration number then booking reference, a complete hold up of nearly 25mins. Surely this is not necessary after an online booking, with cameras recording the car registration on exit.”

Helpful Report

Posted 8 years ago

“We had to press the help line again as the camera did not recognize our number plate,saying out of time which we had plenty time to get out of the car park and this has happend numerous times.Also the attedant must have had a bad day as he was not pleasent.YOU need to sort out the cameras”

Helpful Report

Posted 8 years ago

“Arrive 05.30am after a long haul flight, tired, then stand for an hour to pick up your luggage, this has been my experience on a number of trips through Newcastle. They only have the two carousels, but seem unable to get luggage from a plane to the carousel without long delays. My wife and I are in our seventies and now have to get our luggage to the long stay car park, we get into the courtesy bus kiosk, still dark, no sign of anyone, after searching around found a small notice in a corner inside the kiosk, saying it was no longer in use. Using the kiosk intercom a very un sympathetic lady told us due to road works we would have to go across the other side of the road works, upon my suggestion that a large notice outside the kiosk would help, she hung up. Finally dragging our cases onto a courtesy bus, we had to get off at stop 16 by which time the bus had filled at all the other stops, meaning many passengers had to unload their cases off and help us to get ours off at our stop, chaos! You have extended the car parking area but do not appear to have expanded the services to support it? We are regular holiday travellers, three times this year, using Newcastle airport over last few years, while previously we had always gone via Manchester airport. We are now looking at going back to Manchester airport, which while involving an overnight stay in a hotel ( includes car park for two weeks), the cost matches your parking charges, but the hassle is minimal. It is very hard to see Newcastle airport as a real international airport, you still have a long way to go.”

Helpful Report

Posted 8 years ago

“Parking eye was not reading registration numbers on the way out. The help button was pressed but this took a very long time to be answered. The lady asked for the registration number of my car then lifted the barrier no apology or please or thankyou just hung up.”

Helpful Report

Posted 8 years ago

“The facility is massive. There is no indication of available spaces and it is a matter of driving around in the hope of finding a space. Bus service to and from the Terminal is inadequate. We gave up waiting having used the intercom to call up a bus (and it was a long walk to the Terminal !)”

Helpful Report

Posted 8 years ago

“Parking was prepaid. on arrival gate does not open automatically - numberplate not recognised. Had to press button and talk to staff, who answer after significant delay on leaving signage indicates you have to do something with ticket at some location in the terminal, but you're only advised by signage as you exit the car park. Had to call staff to find out what to do as signage is not helpful expectation is that number plate recognition works both on entry and exit, and signage matches what has to be done Who ever organises your signage and IT for parking should be shot, since niether is effective I will go back to using taxi for the next 12 months - I use the airport for business travel twice a month at least, all I want to do is arrive and leave easily. I take about 8 flights every week,from a variety of airports, I am very aware of how airports work. Newcastle airport remains in the bottom of the league for customer service, third last with Manchester at the bottom, and Heathrow second from bottom. Try benchmarking against, ORD, DFW, DUS, AMS, CLE, PIT, CAN where things work Newcastle”

Helpful Report

Posted 8 years ago

“Was very rudely told to park my own car. There was utter chaos in the car park.”

Helpful Report

Posted 8 years ago

“On arrival instead of dropping my car off there were cones out and I was told to park my car myself in a open bay up the side. If this is meet and greet then I want a refund.”

Helpful Report

Posted 8 years ago

“For the second time in a row I had problems exiting the car park neither my ticket nor number plate was recognised. Phone call to help line at the barrier took a long time to answer and then they want to know all sorts of information before they will lift the barrier. On returning to the airport all you want is to get home not this hassle especially when they charge exhorbitant fees to use second rate facilities”

Helpful Report

Posted 8 years ago

“Airport parking throughout the UK is ludicrously expensive as some journalists have pointed out its more expensive to park your car at the airport than small aircraft owners pay to park their aircraft. Indeed it can often be more expensive to park your car for 2 weeks than to get a return flight to Spain. Laughably or I suppose cryably this is even after the pretend 60% off that everyone even the airport websites pretend to offer.”

Helpful Report

Posted 8 years ago

“date of return oct early hour sat 21/10/17 florida flight landing approx 6am. On return to the vehicle the previous bus had broken down which meant double travellers were starting to pile onto the vehicle.There was lack of storage and seats and after a long haul flight particularly with young children was very tiring and stressful. When we finally got to our stop after many stops and starts and climbing over one another,and found our vehicle.We went to drive out and the barrier had not recognised our vehicle reg on admission. It stated we owed nearly 200 pounds parking which after the expensive holiday,long flight and tiredness i thought was just going to finish him off! The guy in the office was quite abrupt stating I needed to produce my paperwork as proof. After digging it out of the bags and proving my 87.00 proof of payment we were then let through the barrier!!! not good newcastle !!! shame on you!! we won't be using you again and will use a taxi service next time. Its a shame as we have used you a lot over the past few years. Will not be using again.”

Helpful Report

Posted 8 years ago

“why do I have to always ring because the barrier does not lift why do I give you feedback but no reply”

Helpful Report

Posted 8 years ago

“It took too long to find an avaiable space on arrival. On our return the long stay bus stop was not well sign posted or evident from outside departures. When we found the bus stop/shelter a notice informed us that due to construction work to go to another location, but this collection point again was not clearly signed. On searching for new location of bus stop and looking for arrival of bus we gave up and then walked to car park to find our car(we were not the only customers to do this). In all this delayed our journey back home by an hour(instead of 2hrs it was 3) which could have been avoided by much improved signage. We will not use your car parking facility again.”

Helpful Report

Posted 8 years ago

Newcastle Airport is rated 4.6 based on 26,091 reviews