Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.58

4.6 Rating 26,054 Reviews

92 %

of reviewers recommend Newcastle Airport

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4.6

Based on 26,054 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

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Newcastle Airport 5 star review on 5th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Waited a good ten minutes plus for bus to turn up not sure why when it says 4 till 6 minutes then the driver was not much help either got back early hours morning pitch black not sure were we were in car parking not helping by saying what bus stop number we were at when pulling up to bus stops”

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Posted 7 years ago

“good value for parking close by however everytime i use this service, it does not register that i have paid for my parking so have to wait for someone to answer the help call. This is frustrating as I have prebooked for a reason especially when the flight doesnt land until late.”

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Posted 7 years ago

“Meet and greet is a bit misleading. Leave car in busy car park with no spaces, search for some one to attend to the car, and hope it gets taken care of, might be better. Also the £14.99 paid for valeting was a waste as it was not cleaned for pick up, so I have asked for that to be refunded.”

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Posted 7 years ago

“Didn't think car parking was very organised. Cars were parked in unmarked bays causing difficulties getting around. Un-designated areas should be marked out and cars parking here should be removed or pay a penalty. Waited ages for a bus over 20 minutes wouldn't do that again as caused us to be late for check in. Exit from car park was good and quick.”

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Posted 7 years ago

“We arrived at the airport carpark and it took 30 minutes to get to the terminal, we rang for the bus and were told it would be there asap, it came after about 10 minutes and then proceeded to stop at every bus stop even when there were no passengers, so the driver could change the full/spaces signs. On our arrival back the bus pulled away half empty even though a flight had just arrived and we had to walk to the far end of the car park for the 2nd time this year. The bus service lets the car park down.”

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Posted 7 years ago

“Had to park some way from the airport on ground that desperately needs resurfacing - dragging large case(s) on wheels on a surface like that is not pleasant.”

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Posted 7 years ago

“Handing over the car was just chaos, meet and greet was a joke I had to stand at the hut for 10 minutes to hand in my keys after finding a place to park, arrived back at 3 in the morning got my keys and was told your car is parked by the fence, I will not be parking at the airport again.”

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Posted 7 years ago

“Had great difficulty finding a parking space as a lot of areas were full. This was at 07:40 in the morning. Managed to park after driving round a couple of times. On my return home after the holiday noticed a 8 inch dent in my near side front wing which I am now waiting to get a quote for. Ive used the airport parking over the last six years for holidays and this is the first time I have had problems”

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Posted 7 years ago

“Departure from Newcastle was very good with the courtesy bus arriving promptly..Return into Newcastle very, very poor.. We arrived shortly after 5pm and only 1 courtesy bus on duty after 5pm..Waited a very long time for bus and when it arrived the bus was full of passengers with luggage ..By the time they disembarked from the bus , we had to wait for the new passengers to embark with their luggage which took forever..SOLOUTION —More buses required after 5pm !!!!!”

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Posted 7 years ago

“This is the second time i have used the fast track parking and will be the last Return from holiday on time as stated to find i have to go and get my own car which then find is blocked in with other cars , would have been quicker getting bus down to long stay Not very well staffed The airport has a monopoly on car parking this needs to change to get a better service”

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Posted 7 years ago

“It seems that every time we return to NCL getting through the airport always takes forever,for example;.The time it takes to get the stairs to the plane is too long,the escalator is rarely working,the new passport scanning system is only marginally better than the manual method and worst of all the baggage collection is a real pain as there are often two and occasionally three flights worth of luggage coming off the belt at the same time, often with several pauses in the process.This compares really badly with the Greek airports which includes Corfu.Having said that the shuttle service to and from the car parks is excellent and the drivers always courteous and very helpful.”

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Posted 7 years ago

“a few of us circled for quite some time to find a space and we kept meeting each otherin the various parks. Eventually as time was getting on I found a we found a spot in car park J but to get there we had TO GO AROUND SOME CONES WHICH WERE BLOCKING THE ROAD ON OUR SIDE, BUT THERE WAS QUITE A NUMBER OF SPACES THERE. Very frustating!! Also as there were cones we could see the courtesy coach would not come up to J so we walked to the terminal. Very difficult when you are in your late 70`s.”

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Posted 7 years ago

“Had to wait 20 minutes at terminal for a car park bus”

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Posted 7 years ago

“Terrible signposting to where the long stay car park is situated . Signs at this airport or bad and if you stop for a minute because you are lost they fine you.”

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Posted 7 years ago

“Not keen on hunting around looking for spaces, some form of marshalling would be handy. Frequency of shuttle bus good though.”

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Posted 7 years ago

“When we arrived we had to wait over twenty minutes to get seen to, on my return I could not find my car, I eventually found it in the corner of the car park.”

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Posted 7 years ago

“We had booked long stay on airport parking. When we arrived around 6.30am there were No parking spaces available, drove around for 10 mins looking for a space. Tried to call the number provided but only available during working week office hours - not much use at 6.30am on a Sunday morning. Finally found a space to squeeze into as the car next along was over the line. No idea what we would have done if we had not found this. This is totally unacceptable and caused a 20 min delay in us getting to check in. You should not be accepting bookings if you cannot guarantee there will be a space to park. Now I can see why in the week previous you were offering me a chance to upgrade to the short stay parking. This is not a solution as then there will be insuffient space for short term travellers. I have to say this is the first time we have had this problem but will make me think twice about booking the long stay in future”

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Posted 7 years ago

“The car parking is fine and having used this many times we have never had a problem. The border control on return is a shambles. You should ask yourselves why it takes thirty minutes to get through at two in the morning. The boarder control is not fit for purpose.”

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Posted 7 years ago

“Easy access and parking are good points but lack of seating airside is appalling.”

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Posted 7 years ago

“Returned from holiday to find damage to rear bumper. Reported the incident to the car park operator who said they would check CCTV. Heard back a few days later saying they found no evidence of the incident.”

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Posted 7 years ago

Newcastle Airport is rated 4.6 based on 26,054 reviews