Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.58

4.6 Rating 26,054 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

Metrics

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4.6

Based on 26,054 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

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Newcastle Airport 5 star review on 5th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Far too pricey now after recent increases but with no improvement to services. Poor and disappointing.”

Helpful Report

(ON AIRPORT LONG STAY) - Posted 6 years ago

“The airport itself is good to very good, however the on site parking provision is poor. We spent over 15 minutes looking for a space in the long stay car park. Spoke to one shuttle driver asking for assistance but he was very unhelpful. Will use airport again but not the onsite airport car parking. If you do use it give yourself an extra half hour to park and get to the terminal”

Helpful Report

(ON AIRPORT LONG STAY) - Posted 6 years ago

“Had to park on rough ground which meant we could not pull our cases but had to carry them some distance, not ideal, courtesy bus took a good 15 minutes to arrive”

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(Long Stay) - Posted 6 years ago

“We have used the short stay car park several times over the last few years with no issues this time after returning from holiday when we got home we noticed my car had been hit by another car or trolley my car was dented and several scratches when I called the airport Parking the guy I spoke to showed very little interest in my query he took no details just said go onto airport website and leave feedback as much as I appreciate this was another inconsiderate driver who has no respect for others property I also felt the car park was not interested either”

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(Short Stay 1) - Posted 6 years ago

“Ok but poor bus pick up.probably cheaper using taxi”

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(ON AIRPORT LONG STAY) - Posted 6 years ago

“we returned from Kos---my wife had fractured her arm---we had special assistance booked---there were 5 special assists on our flight---in wheelchairs--Kos handled all 5---well---we get to Newcastle --theres one member of staff---to handle all 5---they had the same information as Kos about numbers---not good enough---date 19/06/2019”

Helpful Report

(Premium Meet And Greet) - Posted 6 years ago

“Just recently used the long stay car park and for the second holiday within 3 months, exactly the same happened when our ticket wasn't accepted on departure and a message came up that we owed over £118 despite prebooking. Other cars were having the same issue. Please get this sorted. I would suggest everybody pre booking makes sure they take a copy of their booking with them”

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(Long Stay) - Posted 6 years ago

“Since we came in May 2019 the parking arrangements had changed but we weren't made aware of this until we arrived the old premises which was in darkness & locked up. We weren't sure where to go as it wasn't made clear. To be honest I found it a bit stressful at 4am!! I hadn't booked premium meet & greet so I wasn't sure we could drive in to where it was all lit up. Also there was only ever 1 member of staff on the desk. He was a lovely gentleman but on our return there was quite a queue and we just wanted to get our keys and go home.”

Helpful Report

(Premium Meet And Greet) - Posted 6 years ago

“I prepaid for my parking but on exit of the car park at 2am in the morning the machine asked us for £192!! I had to locate a member of staff to help us exit the car park . The member was staff was lovely and very helpful but not what you need after a long flight in the middle of the night”

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(Short Stay 2) - Posted 6 years ago

“Decided to walk both at departure and arrival we had waited too long for your buses”

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(Long Stay) - Posted 6 years ago

“The new facilities for Meet and greet are very impressive- pity it took longer to pick up my car than in the old car park.”

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(Premium Meet And Greet) - Posted 6 years ago

“My car a large dent in the back door,told the office who said they would check the cctv and they come back with nothing.What is the point of cctv?Very unhappy.”

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(ON AIRPORT LONG STAY) - Posted 6 years ago

“We paid more money this time to park in the short stay. When we arrived it was unclear where we were meant to park and we ended up in the medium stay, further away from the airport than we usually park!! Waste of money. I believe the signage has since been changed. We should get a refund!”

Helpful Report

(Short Stay 2) - Posted 6 years ago

“I mistakenly had the impression that when we arrived back for our car it would be brought to reception for us however, this is not what happens. Basically you are paying for being close to departures and someone to park the car up 50 yards away. Also I was lucky that the occupants of the car next to us arrived at the same time as their car was so close I was unable to get into mine until they moved. Not really a great service!”

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(Premium Meet And Greet) - Posted 6 years ago

“After returning from holiday at 03 30 put ticket in machine to leave and it came up that I had £407 to pay. After waiting about 10 mins for someone to answer and check ref number rge barrier then lifted nor even sorry from colleague.”

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(Short Stay 1) - Posted 6 years ago

“Since the changes and I say this as a regular business user prices are going way above what one would expect.”

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(Meet And Greet) - Posted 6 years ago

“Airport and parking process ok, had to drive around for 15mins to find a spot (maybe numbered parking bays with bay number issued when the booking is made to speed pricess up) Parked twice in 2 weeks, only to come back to damaged paintwork on both occasions, that will be expensive to repair. Will get taxis from now on and leave the car at home, it's safer there!!”

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(Long Stay) - Posted 6 years ago

“Way over-priced. And you've just put the cost for a drop-off/pick-up by 100%. Absolutely ridiculous. And if I'm asked for a review of the actual airport, I'll let you know how rubbish that is as well.”

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(ON AIRPORT LONG STAY) - Posted 6 years ago

“Had to wait in a queue to get keys at 3am. Also had to find car in car park and car was parked so close to next car that we couldnt open car doors. Not something you want to happen in the early hours after a long flight. I have used the car park before the refurb and was easier to collect car as it was parked ready for you at the door.”

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(Meet And Greet) - Posted 6 years ago

“Only reason I use this airport is because I have to. Would prefer not to use it.”

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(ON AIRPORT LONG STAY) - Posted 6 years ago

Newcastle Airport is rated 4.6 based on 26,054 reviews