Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.58

4.6 Rating 25,290 Reviews

92 %

of reviewers recommend Newcastle Airport

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4.6

Based on 25,290 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Newcastle Airport 5 star review on 25th July 2025

Anonymous

Anonymous // 01/01/2019

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“Bus service to and from long stay poor Only one bus in use .Walked from terminal to car park collected car .Passed bus by shell garage,pleased it was not raining.”

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Posted 10 years ago

“Although no one can predict the weather We had to walk to the bus stop which wasn't the nearest to where we were parked because of the water lying about .On returning our card to get out would not open the barrier so had to go to the office and get it sorted not the best experience for our first time parking at Newcastle Airport”

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Posted 10 years ago

“Ticket machine at medium stay car park wouldnt work had to call for assistance.....went into short stay car park payed for ticket which didnt work to exit had to call for assistance again.”

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Posted 10 years ago

“I found a parking space (in B) - the nearest pickup was not in service and we began to walk quite a distance to the next pickup point when a bus approaching the second point did not stop.”

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Posted 10 years ago

“This is almost entirely due to the chaotic bus journey when returning to my car. We had to wait a good 15 minutes for a bus to come by which time a long queue had gathered. The driver then crammed everybody on making it extremely difficult to get off particularly when trying to access cases first as I could barely get to them because of other passengers. This was then made even more annoying when we saw right behind us a half empty bus.”

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Posted 10 years ago

“Ticketing and barrier systems worked very well and entrance/exit was simple. However, my car was only in the car park for one night but upon my return had significant damage to one side of the vehicle requiring a respray. After contacting the parking office it was clear that there was very limited CCTV coverage and none covering where my car had been parked (very centrally). Consequently it is impossible to establish who had damaged the car making it a very costly overnight stay! I am unlikely to ever leave my car at this location again.”

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Posted 10 years ago

“Yet again the exit barrier ticket machine failed to recognise the ticket issued on entry ,this being prepaid on line , meaning reverse the car out of exit lane, proceed into office to have matter dealt with along with usual excuses of "computer/tech" problems and mumbo jumbo,no improvement since last time as I have now had this issue 3 times,unfortunately no other convenient parking available or I'm positive like me other customs would use that facility”

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Posted 10 years ago

“My plane was delayed by 24hr so I tried to extend the stay using the "manage my booking" feature online however everytime I clicked this it redirected me back to the log in page which was very frustrating. I decided to ring instead and was able to pay 10 pounds to extend my stay quite easily using my credit card. However when I tried to leave the airport it wouldn't let me out saying I owed 19.50 pounds. I couldn't reverse out of the barried area without blocking the road so had to abandon my car while I went back into the airport to try and use the machine inside. When I tried to used this it said I owed abour £250 (by the way only one machine worked out of the two and seemed extremely tempremental). I went back to my car where I rang back the customer service who directed me to the gate house. After 10 minutes of explaining and some phone calls the man at the gate house was able to resolve the issue and let me out (he did a good job). The whole process was quite stressful especially as I had been travelling for over 16 hours after being delayed 24 hrs at the place I travelled from. It was the last thing I needed and could have been prevented if the person at customer services had done their job properly and processed my payment correctly. Also your internet manage booking feature does not work which would be far the easiest way to sort the booking out espescially for people operating on different time zones.”

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Posted 10 years ago

“Yet again had to contact office to exit, ticket did not work AGAIN. when will they solve this problem!!”

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Posted 10 years ago

“Buses weren't running. Had to walk from the car park to the terminal. Human faeces in the bus shelter. Wouldn't class it as secure, as anyone could just walk in and up to the cars.”

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Posted 10 years ago

“Car park bus to terminal often not running so have to walk. Car park areas marked SPACES but none available. Large areas of car park nearer terminal left closed. Track from Terminal to car very uneven and difficult to transport cases. Very poor service, not value for money. Other airports have better arrangements such as NOT CHARGING for drop off.”

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Posted 10 years ago

“I pre booked my parking on line before arriving at the airport as I was travelling for business purposes therefore my employer was paying for it. When I went to exit the barrier the machine said I needed to pay an additional £39 for my parking. I had to go to the machine and pay again for the parking I had paid on line! I couldn't remember the exact arrival and departure times I stated therefore I couldn't really argue at the time and as it was 11pm I just wanted to get home as I had a 2 hour drive Since returning I have checked and did not over stay my times so Im still not sure why I had to pay again”

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Posted 10 years ago

“All was going well until i tried to leave the car park and having pre- paid, a further £175 was demanded After two attempts i finally found a machine which connected me to a person, ( no reply just buzzing sounds on the first two machines I eventually speak to someone and quote the payment number "Your in a different car" he says, no,... we changed the car five weeks ago and changed the registration and colour on your website and i have a print out confirming the new registration number" "Oh, yes, we have not updated it" Try again and i will let you out..... so i walked back to the car, If it had been raining i would have been furious, if it had been my wife traveling alone i would have been furious. After the fifteen minutes delay, the walk back to the terminal and the admission of error, there was no apology or even concern that they employ people who are incompetent and it sounded like they couldn't care less. Someone spent a lot of money on a system which should be easy and convenient then hired muppets to stop it working.”

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Posted 10 years ago

“These feedback is only in relation to my most recent experience. On arriving at parking reception the attendant just looked at me, no "hello" or "can I help you", just a blank, almost aggressive expression more like "what you doing here". For some reason although my booking showed up on his screen there wasn't a pre printed ticket so he wasn't expecting anyone. Even so, he should always welcome a customer, even if they're lost with "hello, can I help you". Unfortunately I has a similar experience with the girl at check in - miserable. She had cheered up by the time we saw her again at the departure gate. Whilst writing it reminds me In the past the staff at on arriving at Newcastle aren't the most pleasant or best presented - sometimes with tattoos showing and a general grumpy demeanour. On a positive note the staff at departure security are always pleasant and helpful and receive a green smiley face. I hope you find this feedback of assistance.”

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Posted 10 years ago

“Car was fine but when we attempted to leave the car park the barrier machine swallowed our ticket and said we needed to pay £60 - we had pre-paid online. This meant that we had to pull over while I went into the office only to be told that the licence plate recognition system at the barrier 'doesn't like private plates' so didn't recognise our registration. we were then issued with another ticket. Completely defeated the object of booking online for ease.”

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Posted 10 years ago

“Difficulty in finding a space and the fact that the nearest car parks to the airport were empty but closed made it all the more annoying that myself and several other people were having to search for spaces. Also upon returning after holiday in the early hours of the morning having to get to the furthest away car parks isn't ideal. Obviously if all car parks are busy in high season this is understandable but to drive past empty car parks at this time seems a little unnecessary.”

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Posted 10 years ago

“Outward journey was good, on return waiting time for bus pick was too slow, decided to walk my wife with 2 suitcases and myself with 2 suitcases. on passing the carpark office I popped my head in and commented about the bus. The answer was that the bus was circulating. however i then passed 2 buses not being used. Why? as they knew flights had landed and possible carpark customers would need transport to cars.”

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Posted 10 years ago

“When I travelled the car park wasn't to busy and the car parks that were open were the farthest ones away from the terminal. In quieter times would it not be better to open closer parks first.”

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Posted 10 years ago

“I park my car at the airport at least ten times a year. In all the years that I have parked there the car parks closest to the terminal are hardly ever open (one time in ten max). I reckon only 50% of passengers use the bus service as its quicker (and less hassle) to walk if you have lots of luggage or kids in tow. Therefore you just need signs at the closest car park directing those that want the bus to the main road. Simple! Also, why cant the airport make it easier to get to the long term car park for passengers using trolleys and wheeled cases. There are hardly any kerbs with ramps on meaning most people walk on the roads which is dangerous. There are also wooden fences everywhere which you have to lug your cases over. Not pleasant in the pouring rain at 4am with kids in tow I can assure you. Simple fixes that would make the experience far more bearable.”

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Posted 10 years ago

“Waited ages for the bus on leaving and return. Although parking was prepaid, on exit, machine Wanted to charge £168 to exit, took ages to get to speak to someone who wasn't very helpful but did eventually validate our ticket . Off site parking just as convenient and cheaper,”

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Posted 10 years ago

Newcastle Airport is rated 4.6 based on 25,290 reviews