Next Reviews

Name: Next
Rating: 3.50

3.5 Rating 1,311 Reviews

63 %

of reviewers recommend Next

Company Reviews

Questions

Metrics

3.5

Based on 1,311 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

info@next.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality clothing and very helpful friendly staff @ silverburn Glasgow :)”

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Posted 7 years ago

“Very helpful staff in Edinburgh Straiton store”

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Posted 7 years ago

“Good quality products with helpful bits like the sizes of socks printed on them, extremely helpful with 4 boys! No cost to deliver to store unlike some other stores.”

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Posted 7 years ago

“Sold items to me in the sales but still held on to them until I was ready,then delivered on time without fuss”

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Posted 7 years ago

“Very fast delivery and good quality clothing. Free collection from store is excellent.”

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Posted 7 years ago

“They also kept me up to date with my order and text me when my order was dispatched and delivered”

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Posted 7 years ago

“Very Efficient”

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Posted 7 years ago

“Always a prompt and efficient service provided and good value”

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Posted 7 years ago

“Excellent prices and free next day delivery in-store is brilliant!”

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Posted 7 years ago

“Great service good prices”

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Posted 7 years ago

“So helpful, good quality products”

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Posted 7 years ago

“Really efficient service in ordering, fast delivery. Professional friendly service in the shop.”

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Posted 7 years ago

“everything I receive is prompt and exactly what I'm looking for, they never fail to impress me.”

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Posted 7 years ago

“if there is a problem with my order or im not happy about something. i am dealt with efficiently. u have no problem getting through, if theres a queue they ring you back. thats what i would class as good sevice.”

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Posted 7 years ago

“The staff always have a smile for you in the store in Hamilton and nothing is ever a bother to them”

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Posted 7 years ago

“Great customer service during an emergency shop when I forgot my overnight bag.”

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Posted 7 years ago

“Excellent customer service and always happy to exchange/refund items on a gift card even without the receipt.”

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Posted 7 years ago

“I have been shopping at next for so many years and I am 50 now , my 4 children and grandchildren have been and are being introduced to Next . As I am only 4ft 11 they meet all my needs in clothes and shoes . I would say 95 % of my clothes for day ,evening and special occasions are from next .The shop is truly my best shopping on.line and in store experience . ever ? Lorraine”

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Posted 7 years ago

“Great choice of clothing and real sizing”

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Posted 7 years ago

“Ordering on their website is easy and straightforwar. Orders are delivered next day. Prices and quality are excellent value. They have a huge selection.”

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Posted 7 years ago

Next is rated 3.5 based on 1,311 reviews