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Next Reviews

3.4 Rating 1,364 Reviews
62 %
of reviewers recommend Next
3.4
Based on 1,364 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Email, Live Chat
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info@next.co.uk

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Next 2 star review on 4th July 2026
Anonymous
Next 1 star review on 8th March 2026
Christine Mitchell
Next 1 star review on 22nd September 2025
Kavya Reddy
Next 1 star review on 26th June 2025
Amara Arianna
Next 1 star review on 30th March 2025
Anonymous
Next 1 star review on 4th August 2024
Anonymous
Next 1 star review on 4th August 2024
Anonymous
42
Anonymous
Anonymous  // 01/01/2019
“Excellent customer service, wide range of clothes available”
Helpful Report
Posted 9 years ago
“Good service,easy to shop online”
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Posted 9 years ago
“order up until 12 pm for next day delivery.”
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Posted 9 years ago
“Items always in stock & fast delivery”
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Posted 9 years ago
“Easy website, extremely prompt delivery and a courtesy email to make sure I'd received my order and was happy with it.”
Helpful Report
Posted 9 years ago
“Great bags”
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Posted 9 years ago
“Quick delivery”
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Posted 9 years ago
“Really good kids range”
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Posted 9 years ago
“Fast efficient service , store pick up which was free and returns are also free and easily returned to store. Friendly helpful staff in store too.”
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Posted 9 years ago
“Friendly and prompt service”
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Posted 9 years ago
“Very friendly staff & a great selection of products.”
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Posted 9 years ago
“I had bought a pair of shoes and the sole had started to come away. Whilst in the store I just spoke to an assistant who got theManager who asked me what size the shoes were. He went away and came back with a replacement pair! I had not expected this as I was not making a complaint just merely pointing out so they could be aware. I did not have a receipt! I was even wearing the shoes! Customer care brilliant and thats why we always shop at Next.”
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Posted 9 years ago
“Great products delivered on time.”
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Posted 9 years ago
“Next App is really great! It's easy to use, gives clear guidelines on stock levels and when you shall receive your order.”
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Posted 9 years ago
“Quick service and easy exchange for bigger size”
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Posted 9 years ago
“I ordered a pair of shoes on an evening last week and they were delivered the next day, absolutely superb service from Next!!”
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Posted 9 years ago
“Great quality for boys school polo shirts and PE t-shirts. My first time shopping for school wear. It was so easy with the FREE click and collect service, super fast delivery and regular updates on my order and it's process.”
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Posted 9 years ago
“The website is so easy to get through and find what i need! When it comes to collecting the items the staff are always friendly xx”
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Posted 9 years ago
“Very welcome .Great service all the time”
Helpful Report
Posted 9 years ago
“Fast customer service and friendly staff”
Helpful Report
Posted 9 years ago
Next is rated 3.4 based on 1,364 reviews