Next Reviews

Name: Next
Rating: 3.50

3.5 Rating 1,311 Reviews

63 %

of reviewers recommend Next

Company Reviews

Questions

Metrics

3.5

Based on 1,311 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really good kids range”

Helpful Report

Posted 7 years ago

“Fast efficient service , store pick up which was free and returns are also free and easily returned to store. Friendly helpful staff in store too.”

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Posted 7 years ago

“Friendly and prompt service”

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Posted 7 years ago

“Very friendly staff & a great selection of products.”

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Posted 7 years ago

“I had bought a pair of shoes and the sole had started to come away. Whilst in the store I just spoke to an assistant who got theManager who asked me what size the shoes were. He went away and came back with a replacement pair! I had not expected this as I was not making a complaint just merely pointing out so they could be aware. I did not have a receipt! I was even wearing the shoes! Customer care brilliant and thats why we always shop at Next.”

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Posted 7 years ago

“Great products delivered on time.”

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Posted 7 years ago

“Next App is really great! It's easy to use, gives clear guidelines on stock levels and when you shall receive your order.”

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Posted 7 years ago

“Quick service and easy exchange for bigger size”

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Posted 7 years ago

“I ordered a pair of shoes on an evening last week and they were delivered the next day, absolutely superb service from Next!!”

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Posted 7 years ago

“Great quality for boys school polo shirts and PE t-shirts. My first time shopping for school wear. It was so easy with the FREE click and collect service, super fast delivery and regular updates on my order and it's process.”

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Posted 7 years ago

“The website is so easy to get through and find what i need! When it comes to collecting the items the staff are always friendly xx”

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Posted 7 years ago

“Very welcome .Great service all the time”

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Posted 7 years ago

“Fast customer service and friendly staff”

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Posted 7 years ago

“Next is the Top shop in moda of elegance clothing like suit & very well for another lot thinks, I RECOMMEND ,,NEXT" FOR THE BEST SHOP FOR clothing, not sport ones Just classic and with in New moda. AND NOT SOO MUCH EXPENSIVE!! RECOMMEND!.”

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Posted 7 years ago

“I order my clothes online as I'm a person with a disability, so it's difficult to try clothes on in a cramped shop fitting room. The service, quality of the clothes next delivery are first class. Returns are easy and the staff at the call centre are some of the best that I've experienced. Highly recommended.”

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Posted 7 years ago

“The bed clothes I ordered arrived within 2 days I also love ordering clothes for myself and the kids they always fit perfectly and there too quality”

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Posted 7 years ago

“Allways give a good service”

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Posted 7 years ago

“Purchased trousers online in the evening, delivery driver knocking on my door around luchtime day after. Fast and efficient service, thank you.”

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Posted 7 years ago

“Super easy website. Lots of fashionable items. Cheaper delivery to a local newsagents to save a trip to a store or delivery to the door which is more expensive.”

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Posted 7 years ago

“excellent product range and service.”

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Posted 7 years ago

Next is rated 3.5 based on 1,311 reviews