Next Reviews

Name: Next
Rating: 3.50

3.5 Rating 1,311 Reviews

63 %

of reviewers recommend Next

Company Reviews

Questions

Metrics

3.5

Based on 1,311 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got really nice good quality tops for my daughter. Free next day delivery was great”

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Posted 7 years ago

“I was looking for new bedding for my 4-year-old son's room. He's obsessed with Monster Trucks so I was over the moon when I spotted a fab little duvet set at Next. Even happier when I got a fiver off for buying new curtains at the same time! Next never let me down and now I have a very happy boy!”

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Posted 7 years ago

“Really nice shop assistant”

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Posted 7 years ago

“Excellent customer service. Time between placing order and delivery first class. Quality of goods from style to quality of materials and price is excellent. Very good web site for illustration of goods and description of items. No problem with returns”

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Posted 7 years ago

“Quick delivery and good quality clothes”

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Posted 7 years ago

“Superb product and price Dachshund cushions”

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Posted 7 years ago

“Good & efficient service”

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Posted 7 years ago

“Fantastic display and good value for money”

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Posted 7 years ago

“Easy to use web site, friendly staff in stores, easy returns and collections, massive choice in products, great delivery choices.”

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Posted 7 years ago

“Very quick delivery to store and easy pick up. One item not suitable and was able to return without fuss”

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Posted 7 years ago

“HELPFUL, EASY ORDERING, QUICK DELIVERY, RELIABLE.”

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Posted 7 years ago

“Ordered shoes for my son, wonderful. Look so good!”

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Posted 7 years ago

“Always happy helpful staff love shopping here thank you kim”

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Posted 7 years ago

“Very good”

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Posted 7 years ago

“Very easy to find what you are looking for and easy pick up. My husband needed a tux for a wedding we will be attending. The tux is of good material and at a reasonable price. Definitely recommend to anyone who is need of a tux for a special occasion.”

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Posted 7 years ago

“Very easy to order online, the sizes and products I wanted were all in stock. My order arrived within the store of my choice the next day and I had several helpful emails to advise me on the progress of my order.”

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Posted 7 years ago

“A good quality service good quality items. Always deliver on time”

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Posted 7 years ago

“I've never had any problems, even if I did with a purchase it was dealt properly regardless skin, race, gender, religion. The kids' clothes are amazing and quality too, and as my daughters have sensitive skin so they've never complain so far. So I'm quite happy to purchase there.”

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Posted 7 years ago

“The buy online before 12pm and collect in store the next day is fantastic, this is how all online shopping deliveries should be, free and fast.”

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Posted 7 years ago

“High quality items at reasonable prices”

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Posted 7 years ago

Next is rated 3.5 based on 1,311 reviews