Next Reviews

Name: Next
Rating: 3.50

3.5 Rating 1,311 Reviews

63 %

of reviewers recommend Next

Company Reviews

Questions

Metrics

3.5

Based on 1,311 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery. Good quality shoes”

Helpful Report

Posted 7 years ago

“I ordered all my grandchildren Christmas gifts. I will very happy with everything. Good quality, value and style they love. Very happy with delivery on time.”

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Posted 7 years ago

“From easy ordering to quick delivery I love shopping with next”

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Posted 7 years ago

“Great service in the Cumbernauld branch. Purchased a pair of jeans and they were a great fit and good quality. Will be buying from there. Always have issues with the length but the 30" leg was a great fit”

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Posted 7 years ago

“Prompt delivery and the item I ordered was a good fit and lovely quality.”

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Posted 7 years ago

“Very helpful staff. Baby and small children's clothes are very good.”

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Posted 7 years ago

“Very happy”

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Posted 7 years ago

“I love ordering from Next good quality clothes and shoes latest fashion available.”

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Posted 7 years ago

“Had great sale on got some lovely chlothes for new baby with decent cheap offers”

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Posted 7 years ago

“Fantastic customer service , very polite and friendly , will do everything they can to assist you with a fabulous returns policy .”

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Posted 7 years ago

“Great customer service”

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Posted 7 years ago

“Excellent service great quality service”

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Posted 7 years ago

“Good choice and quality at competitive prices”

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Posted 7 years ago

“Very helpful at costumer services.”

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Posted 7 years ago

“great discounts on quality clothes”

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Posted 7 years ago

“good customer service, quality products, and excellent return policy.”

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Posted 7 years ago

“Theses flowers were for a friend that had lost her father I ordered them on the Friday and they arrived on the Saturday which is excellent service in my opinion my friend was over the moon with them and they made her have a smile on her face which she hadn't for a while.”

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Posted 7 years ago

“The products were beautiful just as they were on the website.Customer care was on point”

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Posted 7 years ago

“Been in these shops many times staff are always very helpful and the fashion is regularly updated”

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Posted 7 years ago

“Fast and reliable. Always good quality”

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Posted 7 years ago

Next is rated 3.5 based on 1,311 reviews