Next Reviews

Name: Next
Rating: 3.50

3.5 Rating 1,311 Reviews

63 %

of reviewers recommend Next

Company Reviews

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Metrics

3.5

Based on 1,311 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Quality , Price, delivery and website experience is second to none”

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Posted 7 years ago

“Excellent customer relations and feedback every step of the way.”

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Posted 7 years ago

“Items good standard”

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Posted 7 years ago

“quality of goods, after shave fantastic and long lasting”

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Posted 7 years ago

“Good products Good customer service Always a Great sale!!!”

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Posted 7 years ago

“I ordered two chairs and a sofa from Next and was incredibly happy with the service I received both in store and via email. Communication was good and my furniture is wonderful. Excellent quality!”

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Posted 7 years ago

“Always happy with customer service when ever I visit”

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Posted 7 years ago

“Fast delivery n easy returns”

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Posted 8 years ago

“Good quality clothes. Easy ordering and free collection”

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Posted 8 years ago

“very happy”

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Posted 8 years ago

“I bought a bottle of small perfumes for my holidays - I was looking for something nice looking, convenient to use and, of course a great scent. Next (Cheshire Oaks) has a fantastic selection of such items and they are all great quality. I can highly recommend it, if you need something inexpensive, but classy.”

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Posted 8 years ago

“The really quick delivery time with tracking details at every step informing you where your parcel is. From the UK to France it only takes about 48 hours from ordering to receiving your parcel. I call that excellent service”

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Posted 8 years ago

“Their website is very easy to use. It is very easy to navigate and order items, it shows if they are in stock or the time you have to wait for the item. It offers quick Shop option which when ordering an exact item is amazingly useful. I use NEXT a lot and their returns are simple by offering courier or shop returns. The speed of delivery is amazing too.”

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Posted 8 years ago

“The delivery times were excellent and the quality of the clothing is very good for the price.”

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Posted 8 years ago

“Super fast delivery with no extra cost. Able to return goods easilt to store if needed.”

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Posted 8 years ago

“Great range and easy-to-use website. Delivered to store the next day for FREE!”

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Posted 7 years ago

“wide variety and good prices”

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Posted 7 years ago

“Good quality clothes”

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Posted 7 years ago

“Very good website. I always book on line and request it to be delivered to store. I am never disappointed that it won't b there the following day. The Next system always gives an accurate stock count and will advice when a product will be back in stock and reserve your order for that period of time.”

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Posted 8 years ago

“I ordered my delivery to store to save me the time of walking the Trafford centre for work wear. My delivery arrived at the exact time stated. I went into the changing room with my huge order to try everything on. The staff were very friendly and professional. Well done next.”

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Posted 8 years ago

Next is rated 3.5 based on 1,311 reviews