Next Reviews

Name: Next
Rating: 3.50

3.5 Rating 1,311 Reviews

63 %

of reviewers recommend Next

Company Reviews

Questions

Metrics

3.5

Based on 1,311 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

info@next.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“friendly efficient customer service”

Helpful Report

Posted 8 years ago

“Very happy with shopping at Next the choice of goods clothes etc is far better than any other”

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Posted 8 years ago

“Good customer service, fast delivery and excellent quality”

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Posted 8 years ago

“Next has got a great variety of most things that you need. We recently bought a house and wanted to decorate to our taste. Next offers a fantastic range of furniture, bedding, decorative ornaments etc. Their website is brilliant and you can browse the different collection of furniture they have. The order process is fairly straight forward and you get regular updates on your order. When the furniture we ordered arrived we were very pleased with the quality. If you want to make your own impression on the house and make it stand out then Next is the place to shop!!!”

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Posted 8 years ago

“Next has provided a quality service, delivered items really quickly. Constant update has helped me stay on top of things and ensured that delivery was smooth.”

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Posted 8 years ago

“very good had so much to choose from”

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Posted 8 years ago

“Really nice and helpful assistants.”

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Posted 8 years ago

“I ordered one evening hand towels for my newly decorated bathroom. I got a text next day at midday to collect my order. Very happy”

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Posted 8 years ago

“Joggers arrived next day at the store, ready for me to collect just as it said it would. Perfect fit. Would definitely shop and order on line again.”

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Posted 8 years ago

“quick and clothes very good quality”

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Posted 8 years ago

“Their service is so fast , so efficient , their site is so easy to navigate , collections and deliveries are excellent and the quality of their goods is exceptional , I am extremely impressed with their shops and website .”

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Posted 8 years ago

“We have recently moved into a new house and had to start from scratch with furniture, decor etc. We have numerous furniture and decor items from Next and we have been so pleased with the quick and helpful service and the great quality of their products. Not once has anything arrived damaged or faulty making it an absolute pleasure to shop with them.”

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Posted 8 years ago

“Easy online service. Next day delivery for reasonable charge.”

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Posted 8 years ago

“online shopping order delivered to a store for pick up next day, with a text to let me know when it had arrived. very easy and efficient service.”

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Posted 8 years ago

“Good service, easy website, friendly staff in store, good returns policy”

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Posted 8 years ago

“Always on time”

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Posted 8 years ago

“Prompt delivery”

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Posted 8 years ago

“The service is good everytime.”

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Posted 8 years ago

“Nice products delivered next day and reasonably priced”

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Posted 8 years ago

“The website is fantastic, quick efficenct delivery. You can see exactly what's in stock or if there will be a delay in delivery. Fantastic returns policy.”

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Posted 8 years ago

Next is rated 3.5 based on 1,311 reviews