Next Reviews

Name: Next
Rating: 3.50

3.5 Rating 1,311 Reviews

63 %

of reviewers recommend Next

Company Reviews

Questions

Metrics

3.5

Based on 1,311 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant Service”

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Posted 8 years ago

“The item was delivered next day and were amazing condition”

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Posted 8 years ago

“Ordered new bed linen set online. Arrived promptly and really love the quality of the Egyptian cotton! Would purchase again”

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Posted 8 years ago

“Good quality in all departments”

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Posted 8 years ago

“very good customer service”

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Posted 8 years ago

“Helped in store to locate the right size of trainers which I was then able to buy online. Delivery was as expected and the perfect fit. Made my teen boy very happy.”

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Posted 8 years ago

“the sales lady went out of her way to go the extra mile in service”

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Posted 8 years ago

“Excellent service and gud customer service plus nice clothes”

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Posted 8 years ago

“The Sprucefield shop of Next Home were fantastic with their excellent service ,dedicated and committed to obtaining outstanding customer service and this was evident by the way in which the staff know the products and goods on sale . Nothing is to much trouble and Jackie L was brilliant .”

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Posted 8 years ago

“Excellent customer service and good quality clothes”

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Posted 8 years ago

“I ordered two dresses that when they have arrived, they fit perfectly ,Next made me happy.”

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Posted 8 years ago

“Great value”

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Posted 8 years ago

“Very happy with purchase and return as always next provided replacement quick and with no query”

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Posted 8 years ago

“Friendly customer care”

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Posted 8 years ago

“There service is excellent next day delivery to the shop”

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Posted 8 years ago

“Very happy with customer service and purchase”

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Posted 8 years ago

“Great quality of clothessst reasonable prices.”

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Posted 8 years ago

“Excellent customer service.”

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Posted 8 years ago

“Always great service, keep you updated with delivery times & good value for money”

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Posted 8 years ago

“Excellent Service Good Quality clothes”

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Posted 8 years ago

Next is rated 3.5 based on 1,311 reviews