Next Reviews

Name: Next
Rating: 3.50

3.5 Rating 1,311 Reviews

63 %

of reviewers recommend Next

Company Reviews

Questions

Metrics

3.5

Based on 1,311 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast reliable ordering and delivery service”

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Posted 8 years ago

“Excllent and quick service. I recommand!”

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Posted 8 years ago

“Very easy to order, very quick delivery and easy to send back returns. Friendly staff at the actually shop. Would recommend shopping at Next”

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Posted 8 years ago

“Item not in store, ordered online, arrived the next day. Easy, efficient, quick service. Delighted with purchase”

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Posted 8 years ago

“Next has the best customer service in the world. Bought shoes and wore them once did returned them without quibble and ordered me another pair in smaller size. Highly recommend”

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Posted 8 years ago

“Fast delivery and great quality products.”

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Posted 8 years ago

“Great collection and best point is the free delivery to switzerland for shopping in excess of CHF 25! Such a bargain! Plus the styles and design are unique! love it”

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Posted 8 years ago

“Products are great value for money.”

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Posted 8 years ago

“Good quality and nice reasonable price”

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Posted 8 years ago

“Excellent customer service, fast delivery and easy returns.”

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Posted 8 years ago

“LOVELY SERVICE”

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Posted 8 years ago

“The service is good and they don't charge for collecting from store”

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Posted 8 years ago

“Very happy and quality is amazzzzzzzzzzzzzing”

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Posted 8 years ago

“very friendly & helpful staff that knew about the items they sell.”

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Posted 8 years ago

“I always leave that shop satisfied with my purchase even if I just go in there while passing by.”

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Posted 8 years ago

“Great communication along with next day delivery. A perfect service.”

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Posted 8 years ago

“Excellent quality products lots of choice really easy to follow website and speedy delivery”

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Posted 8 years ago

“Great clothes & home section. Clean stores with good access.”

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Posted 8 years ago

“Just have the right product at the right price.. wonderful..”

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Posted 8 years ago

“satisfied for the item I bought”

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Posted 8 years ago

Next is rated 3.5 based on 1,311 reviews