Next Reviews

Name: Next
Rating: 3.50

3.5 Rating 1,311 Reviews

63 %

of reviewers recommend Next

Company Reviews

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Metrics

3.5

Based on 1,311 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service for home delivery.”

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Posted 8 years ago

“Bought a suit for my elder brother and it fitted like it was tailored for him.”

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Posted 8 years ago

“Clothes were exactly the same as the pitcure and the delivery was excellent.”

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Posted 8 years ago

“Very good web site.Order today get goods tomorrow.Still very good value and lots of choice.”

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Posted 8 years ago

“They have fantastic sales and the new delivery service available is fabulous”

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Posted 8 years ago

“They always have fantastic products, their customer service is really good and the products are of very good quality”

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Posted 8 years ago

“More mature woman customer assistant in Gyle Edinburgh was so helpful in assisting me choose a suit for my mothers funeral”

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Posted 8 years ago

“Great choice and prices”

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Posted 8 years ago

“Clothes were perfect, as described. Delivery was fast”

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Posted 8 years ago

“Had everything we needed, went at short notice for a suit. Staff very helpful. Thanks”

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Posted 8 years ago

“Good at the job. I bought some holiday clothes from Next, it was busy as it was the bank holiday weekend but the staff were very friendly and still professional even though how busy they were. One item I wanted they didn't have in my size so I enquired and they ordered it in for the next day for me. Very good would recommend. This store was next at kingswood Hull.”

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Posted 8 years ago

“Fast delivery and great quality for home and clothing love next!!”

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Posted 8 years ago

“We were approached and dealt with in a very friendly and efficient manner.”

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Posted 8 years ago

“Excellent click and collect service. Helpful staff in poole store”

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Posted 8 years ago

“Easy to use site with great choice of goods. Love the delivery choices too.”

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Posted 8 years ago

“The product was delivered to my nearest store so no delivery charge and was there within 2days and met my expectations and was very good value.”

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Posted 8 years ago

“Fast and easy to use. Had my parcel within 1 day.”

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Posted 8 years ago

“Absolutely delighted with Home Staff at Straiton. Had ordered a table which I later found out was not eligible for assembly by Next and was unable to assemble myself. After an SOS call to Straiton, problem solved when Blair volunteered to build table on his day off! True to his word he arrived next day at the agreed time and I now have a beautiful dining table assembled by an expert. Blair is a lovely lad and in my mind a great asset to Next. Also, thanks to Patrick, Laura and especially Fiona who made all this possible. I should also just mention that the team who delivered my furniture were also super efficient and a joy to deal with. resolved when Blair volunteered to help on his day off. Result a beautiful table assembled by Blair who is a lovely lad and a great asset to Next. Thanks also to Patrick, Fiona, Laura for all their input.”

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Posted 8 years ago

“I went into my local next which was the wandsworth branch 6/11/2016 I had trouble finding a few sizes which I would have thought would have been frustrating for someone to deal with but a really lovely lady called charley helped and acted as if nothing was too big ... found everything I needed including a nice present for my wife for christmas”

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Posted 8 years ago

“I would like to say what a excellent customer service I have had from shaista from the complaint department I rang up Thursday to say my light had not arrive and I had book next day delivery before 1 took my details and say she y ring me back in about 1/2 hour which she did she explained she could not got hold of the driver and she will ring me back about 7-8 Thursday night which she did still could not get hold of the driver she apology that she was not in until Monday but would got someone to ring Friday morning I miss the call but they left a message say be delivery today which it wasn't so I ring back Friday night they could not got hold of driver but said it be sat before 1 on sat someone ring to say it might get up to 4 clock it come at 1 shaista said she would ring Monday night about 7-8 and she did excellent service from start to finish Mrs Mcnulty Sent from my iPad”

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Posted 8 years ago

Next is rated 3.5 based on 1,311 reviews