Next Reviews

Name: Next
Rating: 3.48

3.5 Rating 1,329 Reviews

63 %

of reviewers recommend Next

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Metrics

3.5

Based on 1,329 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Next 1 star review on 22nd September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would like to say what a excellent customer service I have had from shaista from the complaint department I rang up Thursday to say my light had not arrive and I had book next day delivery before 1 took my details and say she y ring me back in about 1/2 hour which she did she explained she could not got hold of the driver and she will ring me back about 7-8 Thursday night which she did still could not get hold of the driver she apology that she was not in until Monday but would got someone to ring Friday morning I miss the call but they left a message say be delivery today which it wasn't so I ring back Friday night they could not got hold of driver but said it be sat before 1 on sat someone ring to say it might get up to 4 clock it come at 1 shaista said she would ring Monday night about 7-8 and she did excellent service from start to finish Mrs Mcnulty Sent from my iPad”

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Posted 9 years ago

“After a stressful day touring many stores in the Manchester area for dining room furniture items, we arrived at Next Elk mill store in Oldham. Having been bombarded with sales talk and warned that "these prices will double by tomorrow etc." It was like entering a different world. The staff at Next were superb. No harassment, no pressure or sales talk. just pleasant helpful staff. Adele, Marme, and Nadine helped us with our requirements in a professional manner with no sales pressure or harassment. Just pleasant friendly service. it was a pleasure to shop in this store. Two male staff (one called Rob) helped us to our car with our rather heavy purchases which would not fit in the car resulting in 3 separate journeys. They were available each time I went back. This level of service is outstanding.”

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Posted 9 years ago

“My friend recently bought two Harlow dining chairs from Next. We visited the Fort Kinnaird branch in Edinburgh and found the staff very pleasant and helpful (young man in home department phoned other branch to find out if they had the Harlow on display- unfortunately did not get his name). The Edinburgh Straiton branch were also very helpful particularly Sarah who was very pleasant and ordered the chairs which were delivered in a couple of days - remarkable service. The delivery service was also first class (extremely reasonable charge). The chairs look terrific, good quality and great value for money. I would like to think that these comments will find their way to the store managers in question and also to the staff who deserve to be recognised. Many Thanks - a very happy customer. D Lorimer East Lothian”

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Posted 9 years ago

“I went shopping last week at Next Holmbush, Shoreham the service I received was exceptional and made my experience very pleasurable . Firstly in the children's department Paula proactively approached me and offered to look after my purchases while I continued my shopping, then Jon Luc in the shoe department offered his assistance and advice helping to make the right choices. I was so impressed by the level of service and customer engagement , it really does make a difference. Thank you and long may it continue.”

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Posted 9 years ago

“Excellent customer service!!”

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Posted 10 years ago

“Leytonstone mills. Bought snuggle seat from this branch and it was a pleasure from start to finish. All staff courteous, helpful and I cannot praise them enough. I will certainly be back and service was above and beyond my expectations. Thank you to all concerned”

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Posted 10 years ago

“I rang Next because i got a delivery but i didnt order the products, she stayed very calm and dealt with the problem.”

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Posted 10 years ago

“Next are so easy to acess. Was able to order a pair of boots and jacket and have them delivery. Amazion how speedy the service is nowadays.”

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Posted 11 years ago

“Really appreciate Next's help needed to exchange a birthday gift that i ordered online. Was able to exchange instore without any hassel saff where able to undrstand my situation, and done so in a calm fashion while dealing with other customer :):) Fantasic service!!!”

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Posted 11 years ago

“Next were very busy today however were still able to take time to deal with customers problems. They dealt with them with a positive attitude also which is very nice to see.”

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Posted 11 years ago

“thank you so much for the refund. I greatly appreciate the customer service offered. Hopefully my next order will run smoothly”

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Posted 12 years ago

Next is rated 3.5 based on 1,329 reviews