“I am totally shocked as to how this company is still in business. My daughter bought a pair of sneakers online and when they came they were too small. So we wanted to exchange them, however they had no more in stock and said to try again in a few days. How is it that during business shopping time of the year they don't have enough sneakers to sell. To top it off, we used a $20 coupon at the original time of purchase and they would not reissue it so we could use when and if they ever got the sneakers in stock. It's not our fault the shoes didn't fit and definitely not my problem that they didn't have them in stock, yet somehow I'm the loser in the deal. My daughter was using her own money plus the coupon to make the purchase. They didn't care, just said it's a one time use. Even after asking they would not send a new one. Extremely disappointed in the lack of regard for the customer and even more disappointed that a sneaker company doesn't have sneakers. Never buying from them EVER again. And selling the stock.”
“Nike does not stand behind the quality of their products and after being a customer for 25 years, I will never ever buy another Nike product again because of it.
I had a pair of nike running shoes tear apart after 4 months of use. I contacted the Nike store where i purchased them and all they could say was they had a 90 day return policy and they could do nothing about the bad quality shoes that tore apart.
I contacted enough Nike people until I was speaking with the Senior Customer Management rep and after 3 phone calls their best solution was to say they stand behind their 90 day policy instead of standing behind delivering a high quality product. In the best case scenario I hoped Nike would offer to exchange the shoes for a pair that were not torn apart, but they didn't think that was a reasonable request.
Nike did not even think to offer even a 50%, 25%, 10%, 1% discount on a new pair of shoes. Their best suggestion was to go buy a new pair of shoes and hope the next pair don't rip apart.
I am absolutely appalled at this level of service from such a reputable company. I have sold my existing stock holdings I had with Nike, and I will never purchase a single Nike item for myself or as a gift again.”
“Ordered Nike online while being in the UAE. Was concerned about the return but Nike assured me that I have plenty of time to make a free return and it would be very easy in case my order doesn't fit.
Order arrived, it didn't fit, I issued a return on the website. The delivery guy didn't come on the expected date and 3 days already have passed. Nike.com customer support told me that they can't do anything about it since the purchase was made outside of the US. They gave me 2 phone numbers, a toll-free one that doesn't exist and a local UAE one that belongs to a partner SunAndSandSports. I reached those guys, and guess what? I can't get a refund for my order! Only exchange is possible and "they are doing that only because I'm a Nike client"...
So here I am, trying to exchange the order that didn't fit to something else instead of getting my money back. This is the first and the last time I ordered something on Nike.com. Moreover, I am very upset with the customer service at Nike. Definitely do not recommend anyone to order online!!!”
“i bought the airmax 270 and after a few weeks both the air bubbles popped while I was running and injured my knee so badly that I havn't been able to walk for two weeks now.I called them up and they were extremely unhelpful,rude and refused to stand behind their product.I am very disappointed in the quality and overall experience with nike and their products.will Definitely not be buying any nike shoes in the future!”
“i bought the airmax 270 and after a few weeks both the air bubbles popped while I was running and injured my knee so badly that I havn't been able to walk for two weeks now.I called them up and they were extremely unhelpful,rude and refused to stand behind their product.I am very disappointed in the quality and overall experience with nike and their products.will Definitely not be buying any nike shoes in the future!”
“I bought these Nike Air VaporMax Flyknit 3 about 4 months ago. I'm upset that they already have a hole in them. I feel that sneakers should last at least 1 to 2 years. For the $190.00 that I spend.”
“This company is not legit! They just cancel your gift cards!!!
I haven't got an order from them not even a delivery guy here and contacted them immediately so I was told to wait for 3-5 days and I've just got a response saying: "your gift cards used for the order is connected with fraudulent activity and we can't do anything. You can go to your local law enforcement". Sounds "good", right? I got this gift card for a month ago from my near friend and it worked flawlessly as I placed an order but then person named Lees just told me that. Does it mean that Nike steals gift cards? I think so...
Sure, police will be informed about that matter.
Buy Nike shoes somewhere external of nike dot com!”
“I had to give 1 star ⭐️ because 0 stars wasn’t an option. It’s such a pity that Nike has caved into chinese demands and has abandoned pro democracy in Hong Kong. I use to only buy Nike but from now on I’ll buy any brand except Nike. Very pathetic Nike, you should be ashamed.”
“I attempted to order basketball shoes for my granddaughter an received error message. After numerous attempts and numerous agents I still have not had my error message resolved and no shoes. I was told by three agents we will order these shoes at no cost to you. Each order was cancelled the next day by Nike. Basketball practice has started and she does not have her shoes. I was told three times it would be escalated to the next tier and resolved and we are now at two weeks.”
“As most other reviews state, appalling service from such a large brand. I will never be ordering from the Nike site again. My brother and I have tried to place an order that kept getting an error message with no explanation. We went on the phone 5 times, on which one occasion someone even processed the order for me and it apparently went through. Yet again, a day later I didn’t get a single email saying my order was cancelled but noticed my account had the money back in. When I called customer service, they kept saying it’s the billing add and when I said time and time again my billing address is correct, there wasn’t really a comment. Also, my brother has ordered using the same information before so what’s the problem now!?!? The team have NOW escalated to billings and I need to wait. One of my trainers are already out of stock too. Absolutely HORRIBLE.”
“I received a gift card as a birthday gift. I didn't use it for couple of months since the website says it doesn't expire. When I tried to use it in a nike store (after picking items I wanted to buy), the cashier told me that I could only use it online. When I went to the online store, the card gave an error.
I called customer services and after waiting for many minutes to speak to someone, and for that someone to speak to someone else... she told me that the card had expired, but that "I shouldn't worry" because they would issue me a new one.... which would take 3 - 5 days and she would call me to give me the new card number...
The story is clear and honest.. The issue may seem to have been solved. BUT imagine buying a 'gift' for someone and him/her having to go through such a hassle to be able to use that gift?! This is not customer-centred service, it is organization-centred service! This was even clearer when the lady said she could only call me (and not email me) because she is a phone-agent. Apparently phone agents and email agents are different people sitting in different departments and the organisational system does not allow them to communicate with each other. Unbelievable! Awful, awful experience. I am never stepping into a nike store again.”
“Witholding my account and Evoucher Nike - Having returned my trainers due to the toe coming apart nike refunded the money after losing the returned trainers for 2 weeks. they then sent me an evoucher but also locked my account at the same time meaning i couldnt spend it! im therefore still a month on trying to use the voucher to pay for a new pair of trainers and they still have my account locked up.! really poor service i will be going to adidas from now on after being a loyal nike customer for years”
“Love the shoes I ordered from Nike, wait I didnt order anything but I got a free pair of shoes at my door this morning and the guy asked me if the delivery is mine so I said yes 🤣”
“Order was dispatched but returned to Nike by carrier so never received. First I knew was when I had a refund notice. I called to see what had happened and was told I had to re-order - the did give me a 20% code. However I couldn't get the website to process. Had a call from Nike telling me that they weren't prepared to sell to me - no explanation - I could go to a store if I liked!”
“Nike and Colin Kaepernick have identified the "Betsy Ross" Flag as an offensive symbol.
The "Betsy Ross" flag was a flag of the colonies and the first flag of the Union. It was this evolved flag that symbolized the new United States. Under this flag, over 360000 WHITE MEN fought and died to free slaves and end slavery in the United States. This is not a Confederate Flag. This is a Union Flag. The Flag that stood in victory that day Lee surrendered at Appomattox. The Slaves were freed under the Union Flag.
Nike is foolish; Kaepernick, a fool.
It is time to stop the politics. These are shoes.
I have purchased my last NIKE anything. And many of the people I talk to as well.
This is the second time Kaepernick has impacted NIKE in such a disgraceful misrepresentation of history and distasteful activity.
Nike can have Kaepernick and he can buy NIKE's shoes.”
