“sorry if my English is bad it's not my first language. I ordered these cuz they were free. when thy came I cancelled the membership and now almost 2 months later they send me a warning that I have an outstanding payment for a socks and boxers but I cancelled them but they didn't send me a cancellation confirmation so I have to pay for it and then I'll have to pay again next month and then thy will stop sending them and wanting money ( or at least they say)”
“niet te spreken over dit bedrijf. en ben ca. 2 jaar lid geweest. onderbroeken vervagen snel. sokken zitten te ruim of te krap. lelijke prints en veelal hetzelfde (maar dit is natuurlijk persoonsgebonden). kwaliteit is ook niet echt al te best.
Over de service niet echt te spreken, leveringen die verkeerd zijn gegaan. en ook rare acties, waar je lang voor moet sparen, die ineens uitverkocht zijn.
Opzegtermijn is apart, als je opzegt zit je er nog een maand aan vast.
ik raad iedereen aan om voor de helft ergens anders onderbroeken en sokken te halen.
1 ster is nog te veel.”
“I am a reviewer and I am testing loads of products but your website is just so badly designed and not straightforward at all.
Firstly: the BOT, is soooo hard to get to the customer service representative!
Secondly: cancelling the membership - I’ve never seen any website of where you can cancel the membership but before that you will still be charged twice for products. The customer should cancel the membership straight away without extra costs and products.
And Lastly: AN APPALLING AND UNHELPFUL CUSTOMER SERVICE.
I’ve explained my frustration and asked for cancellation of my membership because I couldn’t do that myself but no one did that AND no one even apologised! ABSOLUTELY DISGUSTING AND DISRESPECTFUL.
The quality is also bad, I would say 2/10”
“It was totally unclear that this was a subscription. It was meant to be just one order of free boxers to try it out. All the communications were in German after my first (free) order and then they charged me unexpectedly. Payment didn't go through (funds too low on my card). Impossible to cancel subscription before this is paid...”
“SCAM! I first got into the free boxers scheme last July and it worked fine. I got my boxers and cancelled my subscription in time. Recently I got a clickbait email saying something on the lines of more free boxers. I went on the page, restored my membership and also created another account because my other wasn't working. After I found out it was a scam I 100% cancelled BOTH subscriptions or until it would let me. I've just had a payment pending email for 20 pound. I will let you know if its been resolved”
“Tried to cancel ages ago you still took my money and carried on your website is misleading by indicating payments are not active yet you still take them .refund me d the right thing”
“I payed my first subscription and got the boxers and also a pair of socks 14.98 I cancelled the boxers in December so the payment out in jan and no payments at the end of jan i cancelled the socks in jan so payment at end of jan im alright with that thinking it’s fine it’ll only be 4.98 nope to my surprise they’ve charged me an extra 4 pound when it says the socks are 4.98 so why have they taken 8.99 out which is legit only 6 pound cheaper then both it’s literally thrown me under the bus as I’d have had enough money for next week for college but nope they decided that my money isn’t important to me and is for them”
“Cancelled the account in October 23 and I'm still receiving items and being charged in January 24. Spoke to customer service and emailed as well as updating my account but they will not stop.”
“They are a scammer I have canceled my trial after paying for one month. They are repetitively forcing me to pay for next month. Where I have already emailed them not to send any product and canceled my membership. They are making me crazy. Need to do legal action against them”
“Scammers! This company will mislead you into a subscription service that is very difficult to cancel.Dont fall for it! If you have I suggest you block all future payments to this bunch of thieves!”
“Propper scam as far as I am concerned.
Signed up for a free pair of boxer shorts after 1 month I cancelled my payment to them a few days after that a pair suddenly turned up and that was it, they took my money never got the free pair or if I did I never received the pair I paid for. Now I'm being hastled for money and if I don't pay they will send the debt to a 3rd party! And we all know what that means. can't email them, can't call them, just can't do anything.
Wish I never signed up.
Mr Pisani”
“Scammers.
You sign for a "free pair" then can't cancel.
Eventually I changed payment to an empty bank account.
They tried every day for 2 weeks to take £25 (up from £10) then I got this email.
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Today.
Payment deadline: expired
Pay within 1 minute using the button below.
Pay directly
Running into trouble or having some more questions about the payment process or your account? Our Customer Service is happy to help you out.
If payment is not made, we will charge a fee of £13,50 at the next reminder. If payment is still not made, we will transfer the debt to our collection partner. In this case, the extrajudicial collection costs can amount to a maximum of £40.
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Complain to PayPal or vank to get refund apparently”
