“I wasnt able to cancel my free trial without paying first, i tried contacting support many times and never got answer back. After they threatened me with legal repercussions i caved in and payed the subscription fee without even liking the product. Only then i was able to cancel my membership- the catch? After canceling my subscription i have to pay two more months just to cancel my membership… BIGGEST SCAM EVER”
“Awful customer service. Can't cancel the monthly subscription without paying the company more money. Complete sham. Should not be allowed to sign customers up under false pretences.”
“Terrible customer service,terrible items recieved. I canceled my free trial and they have taken two months worth of money out of my account,even though my membership is inactive. I have tried to contact the company but have been told there is nothing they can do and to expect my delivery, even though I didn't want them and haven't got an active membership. Please stay away from this company.”
“At first, I was genuinely excited to try On That Ass. Their product quality is admittedly good; the materials feel durable, and the fit is quite comfortable. However, quality alone doesn't make up for what has turned out to be one of the most frustrating online shopping experiences I’ve ever had. This company’s customer service is abysmal, and their business model feels purposefully opaque and rigid, to the point where you can feel trapped as a customer.
To start, On That Ass operates on a subscription model where each month you’re automatically charged for a new design. But here's the catch: if you receive a design you dislike, there’s almost no option for a return or refund. This might be tolerable if you had a way to easily cancel, but getting customer support to even acknowledge requests is a whole other story.
The so-called “Terms and Conditions” feel like they were written to trap the consumer rather than provide transparency. The lack of straightforward information on how to make adjustments to your subscription—or even an easy way to contact customer service—is suspicious at best and predatory at worst. I tried contacting them multiple times to inquire about options to return an undesirable design, but all I received was an endless loop of automated responses. It almost feels like they rely on customers giving up in frustration, which is hardly a good look for a company supposedly interested in customer satisfaction.
Ultimately, despite the quality of the product, On That Ass falls flat in every other respect. I had hoped for a pleasant, flexible shopping experience, but instead, I feel like I've been duped. If you're thinking about signing up, be prepared to be disappointed by everything outside of the actual underwear itself.”
“it was not made clear to me when I signed up for the trial that I'd be FORCED to continue with the first month even though I was very unhappy with the products! Contacted customer service before I was charged and they were absolutely no help!! terrible terrible customer service”
“It's basically a scam. I accepted a subscription trial, but during it, and after I checked and confirmed 2 times that the subscription was inactive. I never activated it since I was undecided. Yet I have been charged the full price as if I was subscribed and active, and when I tried to cancel the subscription they told me I was going to be charged another extra month because it takes a whole month for them to cancel it. So I got a free trial and they scammed me to pay for 2 months that I did not want to.
Avoid this service at all costs.”
“What terrible customer service. The chat is so prescriptive it's pointless! When you email them, they take ages to respond and then don’t even read your issues correctly. I have ended up with half a dozen pairs of shorts that are wrongly sized. They are so coarse you need a larger size than normal to wear them comfortably.
Not worth the money or hassle!”
“Their free first boxer offering when you sign up, is a false advertisement. They will not send you your free boxer as they advertise. They also have a terrible customer service.”
“EXPLOITATIVE TERMS AND CONDITIONS.
I signed up to On That Ass because they promised a free pair of boxers upon sign up. I received them and thought they looked okay so I decided to stay on for one extra month. The second pair looked dreadful, and neither pair were all that comfortable, so I cancelled my membership and, as any reasonable person would expect, thought that was the end of it.
However they told me that, according to their terms and conditions, I have a final payment to make which will result in a 3rd pair of boxers. Somehow they have rigged their terms and conditions so that, after cancelling their product, you are FORCED to buy another pair. Yes, I am going to be forced to purchase one last pair of boxers I don't want. I have contacted them and told them I don't want them, but they sent a happy and friendly reply warning me of extra fees if I don't pay up. It was like they enjoyed the feeling of having me trapped. They even put a smiley face on the end. Enraging.
This company do not care about customers. They do not want you to be happy. They want to rip every last penny from you. This is not a "customers first" business. My advice - steer well clear!
On That Ass if you are reading this and suddenly develop a conscience (unlikely), contact me to refund the final, exploitative payment you made. The boxers you send me will be unopened and you are welcome to have them back.”
“I cancled the subscription and they still trying to charge me, they don't fit me why would I pay £13 again and again! Don't use it!! Say the sent the product but they haven't and still charge you!! Waste of money if you a big girl!!!”
“This broker is a scam!! Please guys avoid them. I was only a victim to them because I believe it will be the best for me but am unable to withdraw from them and they keep on asking for more deposit. Am so glad Mrs. Lilo Grace was able to help in getting my funds from Them. God bless you MADAM, But if you wish to get in touch with HER I will be glad to share her info contact Email:: lilo__grace__75_( @ )_gmail_._com )
whatsapp:+1-( 6 -05 ) - 69-1--46-12”
“CON.
Just Google 'On that ass misleading false advertising'. They have lost legal battles regarding this. Having signed up to receive a free pair of boxer shorts trial and having cancelled within the specified time, they still wanted a subscription payment for that month's boxer shorts. This is not made clear anywhere on the offer. Closing your account is made ridiculously difficult. Harassment and threats follow. If you receive an email or advert stating 'free boxers shorts' without any explanation or wording which clearly states that you, the consumer will need to pay for something in return for getting the free item then this is deemed misleading and possibly deceitful and a breach of your rights.”
“Don't sign up!! Dreadful quality underwear - awful fabric; terrible design and fitting. I tried to cancel immediately but they won't let you, as they want you to "try it out". When I went back to cancel, I was "too late for this month", so now I have to pay for another delivery of AWFUL underwear that I don't want. I looked on Vinted & there were about 200 of the same underwear sets for sale, as the one I received. So clearly not a ME problem”
“They keep taking money out my bank I’ve cancelled the for three months now I don’t want the membership anymore and it won’t cancel . They haven’t even sent the right size underwear so I’ve been paying for nothing”
“I tried the 14 day trial. After trying it, my subscription wouldn't cancel, so I removed my virtual card so they wouldn't take my money: "
If you don't make the payment, we will charge a reminder fee of £330 the next time you are reminded. If payment is not made even then, we will pass the debt on to our collection partner. Out-of-court collection costs may amount to a maximum of CZK 1,000 in accordance with the Act on Collection Costs". Isn't that rather embarrassing of you? Please people don't try this if it costs you +-15€ for a stupid pair of shorts that you can buy twice cheaper in the store and in the same quality.”
“I have emailed and got responses that my account has been cancelled yet they presist on charging me with no easy way of contacting them. They keep charging me after I tried to cancel my subscription 2 months ago. This is a horrible company that just keep taking from you.”
