“Appalling customer service, supply's UK customers but everything is governed by Dutch law with no UK legal resolution possible, AVOID at all costs, If you cancel they will still charge you for a further month!”
“I have read a couple of reviews here and there about this company and it’s safe to say that they are true.
The products are good and still have some pairs but I cancelled a couple months back.
Now I am starting to see tons of offers and promotions about free boxers and what not. So I tried clicking on them, lead me back to my account as usual here and there and was wrapped back into the subscription service deals within a click of a button.
I then therefore tried cancelling it instantly with success however was then still charged £11.99 the following month for boxers that I don’t even need.
This is the thing though, From their free boxers trials to terms and conditions scandals there is a 1 month notice period so even though you want to cancel or what not money will still be taken. Some extreme cases include people receiving 2 or 3 boxers they don’t want and therefore debt collectors being sent to them.
I could possibly go on rambling on and on but the reviews and experience generally speaks for itself. When you are in a situation like me and payed via PayPal just open up a case or call your bank because I have seen plenty of people mentioning their banks were more then happy to take the money back due to scam suspicions.
However their customer service is alright and responds within a day or 2 and website design is good but all of these can go plunging down when you steal your own customers money. Feel free to try the free trial.”
“ON THAT ASS is a SCAM! Stay away!
This is the worst experience I’ve ever had with a subscription service. ON THAT ASS is a complete scam. They make you believe you can cancel anytime, but in reality, it’s nearly impossible. Even if you follow all the steps to cancel, they keep charging you month after month without your consent.
The quality of their products is also disappointing. After just a few washes, the fabric wears out, loses elasticity, and looks awful. Definitely not worth the money or the frustration of dealing with them.
The only real way to stop them from charging you is to unlink your bank card from PayPal, because otherwise, they will keep taking your money even after you try to cancel. It’s absolutely ridiculous.
If you value your time and money, stay far away from this company. Cancelling is a nightmare, and their only goal is to keep charging you while making it impossible to leave. Do not fall for this scam!”
“Thank you all so much, you really saved my life with this! For anyone else who used PayPal for payment: If the app doesn’t allow you to cancel the membership and keeps asking you to wait for another product, make sure to immediately disconnect your bank account and credit card from PayPal! Then, go to PayPal settings > Payments > Automatic Payments, and there you’ll find the subscription, where you can cancel it.
I’m not an expert on this, but from what I’ve researched, If you chose credit card as payment I would highly recommend blocking/deactivating your credit card or transferring all your money to another bank."
Hope that helps!
STAY SAFE GUYS - do not send them money, they will just keep asking for more and more, after one piece...”
“Total scam. I tried to restart my contract because they advertise that they take Amex, but payment wouldn't go through. When I asked about it they told me they don't take amex, I said I wasn't interested then because they had conned me. They haven't sent me any product but they are now trying to harass me for 11 quid. Not a prayer. If they want 11 quid off me they'll have to see me in court. Don't sign up with these horrible scum bags and don't back down. You're not alone!”
“I was on subscription pause had no reminder no money to pay for these once reinstated they didn't care hounded me they got payment even though no boxers sent out yet wouldn't allow me to cancel subscription. Today they got their money over then been able to cancel but told I still have to make another payment for a final pair that I don't want .avoid at all costs also never received a pair of socks I was supposed to and wrong designs of underwear !”
“Review of ON THAT ASS
I encountered a very unpleasant situation with ON THAT ASS regarding their subscription process. During registration, I was offered a free trial product, for which I had to provide my card details. However, the information about being automatically enrolled in a paid monthly subscription was not presented clearly or transparently.
When I discovered the charges, I tried to cancel the subscription multiple times but was met with refusals. The cancellation process turned out to be far more complicated than the website claims. As a result, I was charged for a subscription I did not explicitly agree to.
I believe the practice of automatically enrolling customers into paid subscriptions without clear and transparent communication is misleading. It creates a sense of unfair treatment and distrust.
Be cautious when signing up on this website, especially if you are required to provide your card details to receive a “free” product.”
“I am a victim, few months ago I made some financial mistakes by investing in this wrong crypto currency broker. Their promises were so real that was why I fell for it, but it did not work out as I thought it would cause it was all a huge scam coming to my realization. But I did not give in neither did I give up on my quest to get my funds back to me, till I was recommended to contact TheresachinRecovery INC I will always be grateful to them. They are an amazing recovery team that helped me recover a whopping sum of 707,000.00$ from this fake broker online. My advice to everyone reading this is to hire a recovery firm like TheresachinRecovery INC who consist of private investigators and ethical hackers equipped to help you recover your funds back from any pundit online. They also help in recovering any sort of recovery you can think of that has to do with stolen funds expeditiously. You can reach them via email: t h e r e s a c h i n 1 2 1 2 @ g m a i l . c o m
Call/WhatsApp: + 1 4 3 5 5 0 0 8 3 0 4. Their charges are fair. You can thank me later.”
“DO
NOT BE FOOLED. THEY WILL SIGN YOU UP AND TAKE MONEY FROM YOUR ACCOUNT THROUGH THE NOTICE PERIOD. THEY WILL TAKE MORE THAN THE PRICE OF THE SUB STANDARD GOODS. IT'S A DUBIOUS PRACTICE.”
“I was a customer of OTA for almost two
Years. They request a months notice when cancelling. I cancelled ON THE DAY my payment was taken (because I have too many boxer shorts) and they still insisted on taking a further payment, explaining that it’s in the T&Cs that you are required to make a final payment after cancelling, so I made a further payment, and now they’re trying to take another payment at the end of next month. I told them I simply will not make a further payment as I have already fulfilled my notice period and they said I will “just be getting into more debt”. This is clearly just a ploy to rinse customers out of a few months of service after they try to leave.
Additionally the colours on the product completely loses its vibrancy after one or two washes.”
“I am furious I did not authorise a PayPal payment the account is with someone else but you can not email the company to report fraud. I would not recommend this company my only hope is that PayPal deal with them and I get the payment refunded.”
“Its a trap. You are not allowed to cancel subscription with less than 30 days in advance notice. So, when you receive item, it is late to cancel next shipping. Besides, they only sent 1 of 2 boxers promised, still waiting for it. See attached chat with CS. They are rude, and not understand any points. Modern white glove piracy.”
“Absolute morons, fed up of these clowns. After numerous emails about items I never wanted or ordered. I was informed to send back the items I'd received and I'll get a full refund. After sending the items back, I was then told that I couldn't get a refund and that I should request the items be redelivered from the company. I requested a charge back from my back which I received. These clowns then send me an email a month later saying I owe them money for items that I'd received. I'm soo sick of this clowns. My message to everyone is stay well clear it's not worth the hassle.”
“Einfach super schlecht. Es gibt eine 14 Tage Mitgliedschaft in der einfach nichts zu geschickt wird damit man es testen kann und dann dann schicken sie dir falls du gekündigt hat Werbung zu man könnte ja was kostenlos haben. Ok! Schickt doch erst mal das erste zu was ihr versprochen habt”
