“This is the world’s worst customer service firm overall.
You want to get the goods you bought which takes weeks to arrive.
The worst of all is that the CEO of the Company, Tim Edwards doesn’t care about the service.
Don’t ever buy anything from here. This company is a total disgrace to New Zealanders.”
“Purchased item online for store collection, only to find the same day that the item was cheaper in-store when collected. The salesperson advised that I should contact NL customer support for the difference refunded; I was gobsmacked that they would not answer to my enquiry, and when I did get through to them they were not at all willing to help and I felt were actually rude! I did obtain a refund from the store contrary to their initial advice but the overall customer experience was dreadful, and I would not risk buying online from NL again. A stark contrast to my usual online shopping experiences, where retailers value its customers.”
