NordLayer Reviews

Name: NordLayer
Rating: 4.71

4.7 Rating 175 Reviews

94 %

of reviewers recommend NordLayer

Company Reviews

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About NordLayer:

NordLayer provides flexible and easy-to-implement cybersecurity tools for all businesses developed by the standard of NordVPN.

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Email:

support@nordlayer.com

Location:

16192 Coastal HWY
19958

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NordLayer 5 star review on 31st January 2021

Anonymous

Anonymous // 01/01/2019

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“It's a great product. As soon as "Split-tunnelling" is available to NordVPN Teams Customers it'll be a 5-star product!”

Helpful Report

Hello, Dean. Thanks for the feedback! We really appreciate you getting in touch and for letting us know we met your expectations.

“Support is super helpful for getting us up and running. I had a billing issue, and the support specialist got right to the point, fixed the issue, and let me go on my way without a bunch of yada-yada. I'm glad to be working with NordVPN for both my home and my business.”

Helpful Report

Hi, Martin! We're very happy our customer support team resolved your query successfully. We'll be sure to let them know the good news too. Thanks for the feedback — we really appreciate you getting in touch and for letting us know we met your expectations.

“Easy to use for the most part but unable to downgrade the plan. The support was able to help which was great!”

Helpful Report

Hello, Liz, we're happy our customer support team resolved your query successfully. We appreciate the comment and thanks for the positive update.

“Awesome customer support that did everything I asked for and more. Responsive chat that helped me get set up!”

Helpful Report

Hi, Morten! We're very happy our customer support team resolved your query successfully. Thanks for the feedback — we really appreciate you getting in touch.

“Application is very easy to use. Help chat is very helpful, and fast response. Security function around admin panel could be a bit more strengthen. (For example, the function to monitor the activities of general users (no. of devices installed, their security level), and the security function of administrator itself.)”

Helpful Report

Hello! Thank you for the feedback which will help us to improve NordVPN Teams product. We’ll make sure to pass it to our product owners.

“The service has been good. Pricier than trying to set up something yourself of course, but we went with NordVPN teams because we wanted support. Today we got it- we talked to chat support, they responded immediately, and fixed our issue right away. Very happy with the level of support.”

Helpful Report

Hi Van! Thanks for the feedback — we really appreciate you getting in touch and for letting us know we met your expectations.

“Have been using NordVPNTeams for a couple of years. Good product. Helpline (via chat in this instance) is quick and helpful. Highly recommended.”

Helpful Report

Hello, Damian! Thanks for taking the time to leave feedback. It’s greatly appreciated! We’re glad you enjoy using our product. Thank you for helping us keep businesses around the world safe.

“Excellent VPN servers, instant connection, easy UI, and great support. It got the whole package, and I've tried many alternatives before using NordVPN Teams. It's even better than the regular NordVPN.”

Helpful Report

Hey! Thanks for the feedback — we really appreciate you getting in touch and for letting us know we met your expectations.

“Always quick and reliable. Great service!”

Helpful Report

Thank you for your positive feedback!

“Had some issues while registering our company. Support team helped us very fast. I have only good impression on how support team works.”

Helpful Report

Hi Vitaliy, we're very happy our customer support team resolved your query successfully. We'll be sure to let them know the good news too. Thanks for the feedback — we really appreciate you getting in touch and for letting us know we met your expectations.

“Great service as always”

Helpful Report

Thank you for your comment!

“Great support and service.”

Helpful Report

Thank you for your positive feedback!

“Good enterprise option.The service is well put together in terms of functionality and it is very easy to navigate through the control panel. I have also had the chance to contact their customer support and had an operative and constructive conversation. Thank you Teams!”

Helpful Report

Hey, Barney! We appreciate the comment and thanks for the positive update. We look forward to hearing from you again soon!

“It works as expected. However, there are some problems. 1. I believe NordVPN Teams customers mostly are SMB. Forcing your customers to ask for an invoice each time when payment is made is ridiculous. I know you are working on it but you need to work faster. Generate a simple pdf is not rocket science. 2. After declined payment all users were marked as inactive and dedicated server deleted. I didn't receive any messages from you that there is a problem which I have to solve. After fixing the payment issue I had to activate all accounts one by one. 3. Some newly added users for some reason are inactive. Some times license is not added after inviting new team members. New employees have already huge onboarding plans and problems with NordVPN don't help when something is not working correctly. 4. NordVPN is lacking attention to detail. For example, this form where I type this review. There are questions about some item deliveries... Forgot to delete default template questions? Not a big problem, but it adds up.”

Helpful Report

Hi, Žygimantas. Thanks for getting in touch and please accept our apologies for any inconvenience you have experienced thus far. We take all feedback very seriously and we’re striving to resolve and improve a number of areas of our product. Thanks again for flagging these observations and for helping us improve NordVPN Teams.

“Great Solution, I'm really happy with the service!”

Helpful Report

Hi, Carlus! Thanks for taking the time out to leave positive feedback on our product. We look forward to hearing from you again soon!

NordLayer is rated 4.7 based on 175 reviews