Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

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“Horrific still waiting on an order I placed on 24th February for dog toys. Left 6 voicemails - no response lodged a complaint via email - no response sent various emails to check on progression of order these are auto replied to for the most part twice Ive been told order has been dispatched but no response when I ask for tracking information. Had placed 2 orders in total the 2nd order of dog treats placed on 1st March arrived but items were missing or substituted with no explanation. Always try to support small business but been sadly disappointed here and will need to raise it as Section 75 dispute with bank for goods not received”

Helpful Report

Posted 2 years ago

“Dog food ordered weeks and weeks ago. Eventually I asked to cancel order for a refund. No refund received either. I feel ripped off. If I could have given no stars I would have.”

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Posted 2 years ago

“Never arrived...iv email you and you never reply asked for my money back ..I'll never use this company again ...I'm passing it over to my bank to came my money back now ...”

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Posted 2 years ago

“Never received item I ordered (dry dog food). No explanation, not even informing me, I had to chase it up. Still waiting for refund after waiting for the product on 2 separate orders. Poor service and poor communication.”

Helpful Report

Posted 2 years ago

“The customer service of this company is an absolute disgrace. I placed an order for a 12kg bag of Edgard Cooper dry dog food on 2/2/23 and to date have neither received my order or had a refund. After many emails and numerous attempts to speak with someone on the phone. I have again emailed to ask for a refund and this request for a review is their reply. They have my money, not sure what to do next.”

Helpful Report

Posted 2 years ago

“My order didn’t arrive. After 2 weeks I chased it up and was told the order was in the warehouse waiting to be despatched. I waited a further 2 weeks then emailed for a refund. I then was told that my order had been cancelled and I had been refunded into my bank. This hasn’t happened and my latest email has been ignored. Not a great way to run a business. Best avoided.”

Helpful Report

Posted 2 years ago

“Terrible experience, still waiting for my dog food after 2 weeks I've done the order. No answer,no refund.Shame on you”

Helpful Report

Posted 2 years ago

“Didn’t get my order they keep telling me it had be shipped”

Helpful Report

Posted 2 years ago

“Place order 17th February. Received an email 5th March stating sorry for delay. I cancelled the order and received a reply stating refund would be received 5 - 10 working days. However this hasn't happened. I have since received an email saying order is on the way. No tracking and not received 😕”

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Posted 2 years ago

“I have still not received #122004 ordered on 06 03 23”

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Posted 2 years ago

“I ordered and paid for a portable dog bed. It's still not arrived”

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Posted 2 years ago

“Items did not arrive and I have now been waiting one month for a refund which has never arrived. Avoid this company at all costs”

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Posted 2 years ago

“Never received the item I ordered weeks ago ☹️”

Helpful Report

Posted 2 years ago

“Ordered dog food mid February,didn't arrive,was told I'd get a refund,didn't arrive,eventually my bank helped out and refunded me and are investigating these crooks,check out trustpilot 1* every time.DO NOT USE FOLKS”

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Posted 2 years ago

“Enjoyed by my Irish terrier daily together with her furry rabbit ears.!”

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Posted 2 years ago

“I am disappointed that despite several attempts to find out where my order is I still have not received anything. I'm sorry but I don't think I will be trying to purchase anything else in the future.”

Helpful Report

Posted 2 years ago

“Ordered on 27th March, still not delivered 3.5 weeks later. Email customer service and they say its been dispatched and you will receive a tracking code. No code, no delivery. Phone line goes straight to voicemail. Avoid.”

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Posted 2 years ago

“Still hasn't arrived”

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Posted 2 years ago

“Ordered dog good 6th March order has not arrived yet 22nd march”

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Posted 2 years ago

“I have never received the antler for my dog been waiting wks on it it was meant to have been sent out”

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Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews