Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

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“Do Not use this company Have not received dog food after 3 weeks of waiting Wish I had read all the reviews before I ordered. Not going to stop until I get my refund”

Helpful Report

Posted 2 years ago

“Ordered food on the 21st Feb and still no sign of it on the 20th March- appaling”

Helpful Report

Posted 2 years ago

“Never received order, promised refund, never received, misleading order emails sent out, had to instigate proceedings to recover payment. Would not recommend or ever use again.”

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Posted 2 years ago

“Avoid at all cost”

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Posted 2 years ago

“DO NOT USE THIS COMPANY. Ordered a product over 5 weeks ago, payment taken immediately. Product has still not been despatched or received, despite the customer service advising on two occasions that it had been despatched and tracking information would follow shortly. They are now ignoring all contact attempts.”

Helpful Report

Posted 2 years ago

“Stay away they are crooks - they took my money the day I ordered and despite contacting them several times (since I ordered on 29 January 2023 - it’s now 19 March 2023) they have fobbed me off. Said we will despatch the order again for 3 - 4 emails then we will refund for 6-7. No goods delivered and no refund received. Supposed to be a family run business - shocking!”

Helpful Report

Posted 2 years ago

“Ordered a large bag of dog food. Have yet to receive it even though order was made over 3 weeks ago. Customer service advised over a week ago the food had been dispatched. 2 more messages to customer services have since been ignored. Food ordered was close to £60 so very disappointed.”

Helpful Report

Posted 2 years ago

“Haven’t recieved my order Communication about it not great”

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Posted 2 years ago

“After welcoming our new addition to our family we chose to purchase his first puppy jacket to keep him warm and dry on our first and future outings....sadly its currently 16 days and counting and still no delivery......I know this first order is not a large order but for future orders?????”

Helpful Report

Posted 2 years ago

“Received this before I have even qreceived the food order”

Helpful Report

Posted 2 years ago

“Haven't received my order, despite contacting you 3 times”

Helpful Report

Posted 2 years ago

“Ordered end of February. Money for goods cashed by you on 1st March. It's now the end of March and despite all your promises to chase up the order (even telling me on two separate occasions a week apart, that they have been dispatched from your warehouse, we still have not received them yet!”

Helpful Report

Posted 2 years ago

“Absolutely awful service, would definitely never ever shop with them again. They take your money and you never receive your goods they don't answer phone or reply to your email never received my order. Stay away crooks”

Helpful Report

Posted 2 years ago

“I would not even give 1 star if I I could. Ordered and 18 days later still not received any goods. After numerous attempts to ring and email asking for a explanation I'm yet no further forward. I've asked for a refund and not received this either. In my opinion they are by far the worst company I've dealt with and its theft stealing money and producing goods as advertised.”

Helpful Report

Posted 2 years ago

“Very poor customer service. Unable to fulfil my order, refund has still not been received after two weeks!”

Helpful Report

Posted 2 years ago

“I placed an order on the 26th February. Had to chase it up with a few emails after this. Then to my horror, I was watching the news etc on TV when this company's name came up saying how bad they were and how some people didn't get their deliveries etc. Aaaargh... Many emails later, between me chasing my order, delivery company and this company themselves I eventually got my order in two separate deliveries. Finally on the 13th March. Needless to say, I will not be ordering again. I definitely would not recommend this "company".”

Helpful Report

Posted 2 years ago

“Order number 120675. Order was placed on 21st February and payment was taken. Today is March 17th and my order still hasn’t arrived. I have emailed customer service and had no reply. I had an automated shipping notification on 8th March and still have not received the parcel. Will not order again. I’ll give it a few more days and if the parcel still hasn’t arrived I’ll be pursuing a refund.”

Helpful Report

Posted 2 years ago

“We still have not received our order for dog food.”

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Posted 2 years ago

“Never received order even after contacting customer service a number of times. Have now requesting a charge back with my bank.”

Helpful Report

Posted 2 years ago

“I ordered some puppy food from Not In The Dog House but unfortunately it never arrived, I have asked repeatedly for a refund but it has not been forthcoming despite several emails and reassurances that it will be sorted.”

Helpful Report

Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews