Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

Write Your review

Tell us how Not In The Dog House made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered on the 13th Feb. Month later order arrives. 5 / 7 working days delivery did not work”

Helpful Report

Posted 2 years ago

“I still haven’t received my order.”

Helpful Report

Posted 2 years ago

“Can't comment on the quality of the item as I didn't get it, despite 2 emails asking for it, and getting responses of "It's on it's way" then "It's in the warehouse". They obviously didn't have it in stock in the first place.”

Helpful Report

Posted 2 years ago

“Been over 3 weeks since ordering, haven't received item requested cancel order and refund, haven't received refund, and received email after they ackowledged cancellation saying shipment was on it's way”

Helpful Report

Posted 2 years ago

“I am in the dog house as nearly 2 weeks after ordering items still not delivered and now no longer responding to emails requesting an update - very disappointing and will not be shopping here again. It seems I will have to contact credit card supplier to recover money through chargeback facility.”

Helpful Report

Posted 2 years ago

“Ordered in December no order and no refund I email they have stopped replying now absolutely disgusting I don’t know how they get away with this”

Helpful Report

Posted 2 years ago

“Should be 0 stars. Goods (cat food ordered 10th February) never received. Trustpilot have removed loads of fake good reviews. Now all the reviews are 1 stars with complaints of good never received and no refunds. DO NOT BUY FROM THEM.”

Helpful Report

Posted 2 years ago

“I ordered two dog bowl mats and I haven’t received any of them payed for both thanks”

Helpful Report

Posted 2 years ago

“The food is still not here! I ordered it on the 27/02 and now you guys are sending me an opportunity to review my purchase. Sorry team but it’s not gunna get a great review if I don’t actually have it! My dogs have been without that food for about two weeks. Maybe you could chase it up eh”

Helpful Report

Posted 2 years ago

“I ordered a product that wasn’t shipped or processed in 3 weeks. I was sent one email apologising for the delay 1 week in. 4 days after that I was sent an email saying my order was being packed and shipped. 5 days after that it was still not shipped and I requested a refund which I am still waiting on.”

Helpful Report

Posted 2 years ago

“Item did not arrive, emailed them and got a response to say item would be resent. Its been 13 days since the order Still no item... I will phone and email as u would like a full refund..”

Helpful Report

Posted 2 years ago

“3 weeks after placing an order and taking my money - no goods. I've asked for a refund.”

Helpful Report

Posted 2 years ago

“Item did not arrive. Refund requested.”

Helpful Report

Posted 2 years ago

“Nearly a month on and no sign of the dogs bed we ordered!”

Helpful Report

Posted 2 years ago

“I placed an order but ended up cancelling it because It took several weeks before it was even despatched, I got fed up with waiting for it and ordered from elsewhere for a lot quicker delivery. So therefore I never received my order, found it really poor service & will not bother again”

Helpful Report

Posted 2 years ago

“Dog bed never arrived, very poor customer service, and I still haven’t received a refund.”

Helpful Report

Posted 2 years ago

“Package never arrived, terrible customer service that completely ignored me, and no way to get a refund.”

Helpful Report

Posted 2 years ago

“Appalling service. Order made for dog biscuits on 2nd March, money taken same day and still order hasn’t arrived. I have had to buy 2 bags of biscuits since ordering. Have now asked for a refund”

Helpful Report

Posted 2 years ago

“Delivery was so long with no customer service at all, it was so bad I asked for a refund which they have confirmed but I’m still waiting for the full refund and no one is answering my emails. It’s a shame but I won’t be using them again as good basic customer service is not hard”

Helpful Report

Posted 2 years ago

“Order never arrived, haven't been refunded and now not answering emails, wish I had looked at the reviews before I purchased.”

Helpful Report

Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews