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Not In The Dog House Reviews

1.5 Rating 4,544 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

1.5

Based on 4,544 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Not In The Dog House 5 star review on 7th September 2023

Not In The Dog House 5 star review on 7th September 2023

Not In The Dog House 5 star review on 7th September 2023

Gwendolyn Richards

Not In The Dog House 5 star review on 7th September 2023

35

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely bed, but after 6 weeks of not receiving it nor an email to say it has been dispatched, I had to contact the company and then suddenly it was sent within a day. No, it wasn't an issue with the postal strike as it hadn't even been processed or sent from them!!!”

Posted 1 year ago

“Banbury & Co. Luxury Dog Sofa Bed is beautifully soft, warm and comfortable. However, I’m astonished that to have gone to so much trouble with the comfort aspect, the design is very obviously flawed in that the sides are nowhere near strong enough and flop outwards. I will have to make loops in each corner and stitch them to gather the sides together. £50? Not impressed.”

Posted 1 year ago

“I received an alternative dog toy to which I’ve ordered and nothing to say item not in stock! Emailed but heard nothing.”

Posted 1 year ago

“Poor quality Packaging or poor courier Email with photographs sent on 22/12/2022 No reply”

Posted 1 year ago

“Customer service not great, same automated message which got a bit tedious, no delivery schedule given, then turned up 4 weeks after purchase. Product however is very good.”

Posted 1 year ago

“Only part of order delivered, after contacting them they did send the rest, however, over two weeks later, still no delivery. I cannot afford to lose £33.”

Posted 1 year ago

“Food was fine but delivery was very poor. In fact I ran out and had to order elsewhere as a stop gap.”

Posted 1 year ago

“searched found what I wanted, paid, awaiting delivery no problems will use again. Lesley Kent”

Posted 1 year ago

“When the cage eventually arrived the box was battered. I needed to contact the company but only got their answer phone and despite leaving messages no one got back to me.”

Posted 1 year ago

“Took over 3 weeks for delivery not what is advertised”

Posted 1 year ago

“Despite fitting together very well, the bed sweats with condensation despite saying that it let air flow through the materials, which is not suitable for my old dog.”

Posted 1 year ago

“Quality of the dog coat we bought was excellent. Took a while to arrive. Received message saying had been dispatched but week later no word, nothing. Had to chase up again. Arrived a day or two later. Pleased with the coat now it's arrived.”

Posted 1 year ago

“We were very displeased at the slow delivery timescale. We waited almost 3 weeks for goods that were paid for in full at time of order and were displayed as in stock. The communication in that intervening period was poor, perfunctory, automated and frankly disappointing. The dog coats are excellent.”

Posted 1 year ago

“Forthglade product is excellent as always, unfortunately despatch was slow. I had to chase after 5 days to get the order sent to the warehouse for despatch. Once sent to warehouse the order was despatched within 2 days.”

Posted 1 year ago

“Order was delayed which was annoying as I had to purchase food from elsewhere. It did eventually arrive after sending emails. Just make sure you leave plenty of time for the delivery to arrive.”

Posted 1 year ago

“Slow delivery - normally have to chase up at least twice. Some of packs received not fully sealed”

Posted 1 year ago

“It took a while to be delivered, had to email to get a response when it would arrive, you stated I would get a tracking no?! Still waiting I prefer to speak to someone if a problem arises, this I was unable to do, Communication terrible unhappy with service”

Posted 1 year ago

“From order to receiving goods it was a good few weeks. I have repeatedly asked for a VAT invoice which I still have not received! Product is very good.”

Posted 1 year ago

“Slow delivery but product good.”

Posted 1 year ago

“I would give 5 star for the dog jackets as they are fantastic. But the customer service part is not so good. Supposed to be 5-7 day delivery. After numerous emails over nearly 4 weeks and being told its on its way and then not receiving my order, I requested a refund. 2 days later my order arrived”

Posted 1 year ago

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Not In The Dog House is rated 1.5 based on 4,544 reviews