Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,544 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,544 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

Write Your review

Tell us how Not In The Dog House made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I like what you offer on your website. I was disappointed about the delay in delivery. I will probably make another order in future and see how it goes.”

Helpful Report

Posted 1 year ago

“I was disappointed the late delivery of my order. I had to phone and email to chase it up.”

Helpful Report

Posted 1 year ago

“Took longer than you would expect nowadays.”

Helpful Report

Posted 1 year ago

“Good quality coats very slow at sending them out”

Helpful Report

Posted 1 year ago

“Really easy-to-navigate website, lots of great products, but the 5-day delivery promised was nearer 10 days and with my boy's birthday tomorrow, I was very worried he wouldn't get his cake on time...”

Helpful Report

Posted 1 year ago

“Took too long to arrive .”

Helpful Report

Posted 1 year ago

“From point of payment to delivery, takes ages. Over 2 weeks, so not impressed, the dog food itself is fine.”

Helpful Report

Posted 1 year ago

“Still awaiting delivery. Unable to complete rest of survey as no anticipated delivery date stated on order.”

Helpful Report

Posted 1 year ago

“My order was placed on 17/01/2023 and it was delivered on 30/01/2023. There was no indication that it would take so long and I had to email a few times to find out where my order was. A bit unsatisfactory.”

Helpful Report

Posted 1 year ago

“The Coat is very good the only reason for the average review is the delivery time we paid for Evri around 5 days and it took almost 3 weeks.”

Helpful Report

Posted 1 year ago

“Still not received”

Helpful Report

Posted 1 year ago

“The order took some time to arrive and communication wasn't good but the items, when they arrived, were fine and just what had been ordered.”

Helpful Report

Posted 1 year ago

“Poor service but I received the product in the end. Ordered a dog crate in December and sent three emails chasing company, heard nothing about delivery two weeks later. Tried to call and no answer and none of my message were returned. Out of the blue mid jan the order is delivered, all correct and working ok hence the 3 stars but communication with this company is terrible. Will not order again.”

Helpful Report

Posted 1 year ago

“Goods slow to arrive.”

Helpful Report

Posted 1 year ago

“Very pleased with dog coat. Good quality and value. Paid for 5 day delivery which turned into 17 days. I did expect some delay with the state of delivery services these days but a proper explanation why it was being delivered and then suddenly cancelled to a much later date would have been appreciated. Hence the reason for a middle of the road rating.”

Helpful Report

Posted 1 year ago

“Lovely bed but took over a month for delivery and it’s too small .. Not not in the dog house’s fault though as it was over post strikes and delays and I should have measured up better.. probably being too tight on costs!! Doh ! That’ll teach me 🤪”

Helpful Report

Posted 1 year ago

“Ordered 2 dog coats on 31/12/22 and the coats have just arrived 20/1/23. I did get an email to say there were delays. then nothing for a while. After yet another email chasing the order I received a response to say there had been dispatched and I would get tracking information shortly. Unfortunately, I did not receive this information and I was very concerned that the order would not be fulfilled. But out of the blue the order arrived - not sure if this is Not in the Dog House issue or the carrier.”

Helpful Report

Posted 1 year ago

“I chose this site to avoid using big retailers like Amazon, however, after nearly 4 weeks, my order still has not arrived. Customer service has been excellent, but I still wasn't given a clear answer when the company had actually dispatched to the courier or not. A full refund has been issued, with no questions asked, so can't fault the team, just the service”

Helpful Report

Posted 1 year ago

“Service was good, I was kept informed as to despatch and delivery. However didn't like the 'pointy' bones, my husband had to cut the ends off.”

Helpful Report

Posted 1 year ago

“Delivery took a long time & wasn’t updated to let us know when items would arrive”

Helpful Report

Posted 1 year ago

Not In The Dog House is rated 1.5 based on 4,544 reviews