Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

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Not In The Dog House 5 star review on 7th September 2023

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order on 28th October and paid using Clearpay. Was advised delivery should be within a week. On 7th November I chased the order by emailing them as I hadn't even had an email to say it was getting ready for despatch. 8th November received email to say there were delays. Decided to cancel the order as I was running out of dog food so needed to purchase elsewhere. Received email from Tom saying order had been cancelled for me and I would receive refund to my payment method in 5-10 working days. 17th Nov received email stating part of my order had been shipped! Small part arrived 18 Nov, which I refused delivery with APC courier. Still no refund. Contacted Local APC who confirmed they had contacted the company courier logistics and eccomerce brands to confirm I had rejected the delivery, and they asked for the go ahead to return it to them. The courier has heard nothing, and their policy is to chase it and if nothing heard after a month, send it back automatically. I have tried calling Not in the Dog house 23 times, I have left 8 messages, I have sent 9 emails and sent 4 Facebook messenger messages. I have no response AT ALL. I opened a dispute with clearpay (as monies are still regularly being taken), and the only response from NITDH is "order sent 17/12/22, not yet received back" Well if your company do not check your own logistics portal, or contact your customers when they leaves messages or email, no wonder you suck at being a decent company. The owner Mr William Wright must be so proud. A man in his early 30s who clearly cannot run a business properly. Extorting money out of people by false pretences. I note they have removed the two days leadtime on replying to queries. So there is no leadtime on anyone responding to anything. DO NOT BUY ANYTHING FROM NOT IN THE DOGHOUSE OR RAAW FOODS. You will never see your goods or money again.”

Helpful Report

Posted 2 years ago

“I have used this company in the past and all was fine, but I placed an order on 3rd November for a new collar for my dog and have still not received it over a month later. I had one email apologising for the delay and then nothing. I've emailed multiple times with no response. The answer phone is always on if I try to call. Am concerned they have gone out of business or are in difficulties. Doubtful I'm going to see the collar or get my money back :-(”

Helpful Report

Posted 2 years ago

Helpful Report

Posted 2 years ago

“Appalling company, I order placed an on the 2nd November (ORDER #111569) that still HASN'T arrived, customer service is NON existent, I have both called and emailed on a number of occasions, the order was for around £70, which is a lot of money, I have no food and I am £68.79 down. I would NOT recommend this company!! stay away from @notinthedoghouse and save your money!!”

Helpful Report

Posted 2 years ago

“Ordered dog food 3 weeks ago, no delivery, shocking customer service, no replies. This is shocking company.”

Helpful Report

Posted 2 years ago

“Order has not arrived and they are ignoring my emails for any correspondence or refund as I have had to order elsewhere. Do not order from this company”

Helpful Report

Posted 2 years ago

“Order placed on 30Oct for two dog beds, tracking number received but still not delivered as of today 28Nov. Despite sending emails/messages/calling I have had no response from anyone. I don't like leaving negative reviews but I feel I have no option.”

Helpful Report

Posted 2 years ago

“Been waiting over 3 months now for the partially shipped goods order to be completed ..they dont reply to emails or their social media messages..I eventually got an email 3 weeks ago from managing director called " Will " saying replacement arranged..still waiting..DO NOT PURCHASE FROM THEM”

Helpful Report

Posted 2 years ago

“Product not arrived. Contacted company numerous times to get refund. Answer phone always on. No reply to emails or Instagram DM. Avoid this company!!!”

Helpful Report

Posted 2 years ago

“Update of recent review. Item delivered after long delay - and it is excellent! Great fit, hard to find for our big spinones, good quality and excellent design at a reasonable price. So much so intending to order another, despite the delivery issues we had, which I hope are a one off.”

Helpful Report

Posted 2 years ago

“Neither goods or refunds arrived. Bank has reimbursed my loss and are now looking into the case”

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Posted 2 years ago

“great service”

Helpful Report

Posted 2 years ago

“Placed order and 9 working days on still waiting for dog food to be delivered. Have emailed and no response.”

Helpful Report

Posted 2 years ago

“Ordered items on 19th October 2022 but to date (24th November) nothing received, despite numerous attempts to contact by phone and email. What sort of ‘cowboy’ outfit is this?”

Helpful Report

Posted 2 years ago

“Not even worth a single star. Ordered dog mixer a month ago. Still not delivered. Have been told twice that the warehouse will be dispatching goods. Promised a tracking number. Not received. Unable to contact anyone by phone. Standard computer generated answer to e-mails.”

Helpful Report

Posted 2 years ago

“Product never arrived”

Helpful Report

Posted 2 years ago

“Paid £95.38 to William James Wright who owns Not In the Dog House I have had no dog food and no refund.This is a very corrupt company stay well away”

Helpful Report

Posted 2 years ago

“I ordered cat food on the 31st October, and 17 working days later no sign of it! When I asked for proof of dispatch or a refund they simply stopped replying (they were very responsive to email prior to this). I wish I’d looked at reviews before ordering and saved myself the hassle. I’d give them zero stars if it was an option as they take your money and apparently deliver nothing.”

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Posted 2 years ago

“Would recommend to family and friends”

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Posted 2 years ago

“No order received waiting to get my money back”

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Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews