Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

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Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order was delayed which was annoying as I had to purchase food from elsewhere. It did eventually arrive after sending emails. Just make sure you leave plenty of time for the delivery to arrive.”

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Posted 2 years ago

“Slow delivery - normally have to chase up at least twice. Some of packs received not fully sealed”

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Posted 2 years ago

“Wow! What can I say first time I've used this website last time. I love you use it, I wanted a new dog collar for my dog and a lead to match goods never turned up. Spent nearly £50. No indication of when it was going to arrive. Eventually they said they'll give a refund. However I'm still to receive it.”

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Posted 2 years ago

“I was sceptical but glad I took the risk my dogs wolf down their food and smell much better..If you have a bull dog I'm sure you know what I mean..I will be reordering and recommend to others”

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Posted 2 years ago

“Goods still not arrived ( over a week with no indication when) Very dissatisfied”

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Posted 2 years ago

“I have no problem with the item ordered but it did take several weeks before it arrived”

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Posted 2 years ago

“The perfect winter coat for my miniature Labradoodle! I've tried quite a few but the fit is never quite right. This one just works - and she looks very smart. Thank you”

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Posted 2 years ago

“Oh dear. Bought goods worth around £100 over a month ago. Only received one item. 3 or 4 still outstanding. One nice coat though.”

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Posted 2 years ago

“Excellent service. My order was dealt with swiftly and efficiently. I love the Joules dog coat that I bought as a Christmas present.”

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Posted 2 years ago

“Appalling customer service, despite numerous emails, long periods of silence, no confirmation of delivery status, no telephone number available to facilitate dialogue with supplier, order cancelled weeks ago, no refund processed.”

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Posted 2 years ago

“Extremely poor customer service, we requested and granted our order to be cancelled, and a full refund promised, however after a lengthy wait our order suddenly arrived, the contact telephone number is none exciting, all you get is a automated reply.”

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Posted 2 years ago

“I still have not received the items.”

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Posted 2 years ago

“Would be 5star if given a estimate dispatch date would be supplied upon order with standard delivery. Follow up communication was excellent.”

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Posted 2 years ago

“Quality product, great service.”

Not In The Dog House 5 star review on 17th November 2022

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Posted 2 years ago

“Good prices & great communication.”

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Posted 2 years ago

“Pleased they sell this flavour as it is hard to buy in the shops.Easy to order good price will buy again”

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Posted 2 years ago

“Excellent web site. The "Bag" arrived quickly. Just what we needed in this weather !!”

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Posted 2 years ago

“Do NOT buy from this company. They do not send your order and then when you ask for a refund they do not process the refund.”

Helpful Report

Posted 2 years ago

“Love the website and the ordering process was easy. Communication was good. There was a delay in delivery but I was kept informed and the item arrived in perfect condition.”

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Posted 2 years ago

“My dog loves food! However, she is prone to colitis and these Laughing Dog Wonderfully Wheat-Free biscuits are ideal as her reward for good behaviour, mainly NOT losing the plot when she meets certain dogs, and some other situations SHE has decided merit a reward! Very difficult to get them at a reasonable price when the cost of delivery is factored in. Not In The Dog House is the best deal I can find.”

Helpful Report

Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews