Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

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“Lovely product and glad to help a local business”

Helpful Report

Posted 2 years ago

“Lovely dog coat, fits perfectly, great quality, great buy”

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Posted 2 years ago

“My order took forever to arrive - eventually I ran out of patients and asked for it to be cancelled and for my money to be refunded. I received an email from Tom who said the money would be back in my account in 5-10 working days and that my order (Order #110512) had been cancelled. Two days later my order turned up ?!? And unsurprisingly I still haven’t had my refund….. Shambles Never again !!!”

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Posted 2 years ago

“Goods not received!”

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Posted 2 years ago

“Order took much longer to arrive than indicated at point of purchase. I had to chase em several times. One of my emails to cUstomer services received no reply at all. No email notifications on tracking of order/dispatch etc. Awful purchasing experience”

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Posted 2 years ago

“Still waiting for half my order, taken longer than quoted for the part which came today and little done keep in touch re delay or to recompense”

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Posted 2 years ago

“I purchased and paid for coats for my dogs on the 30th October. Delivery 5-7 days and I still have not received. I have constantly called and emailed asking where my items are and then also to cancel my order as they have still not received and I now want to purchase from Amazon where I can get bext day. Nobody has got back to me and I am going to have to contact my bank to see if they can get my money back for me. Can’t even answer the rest of the questions as I still have no delivery and no contact with anyone! AWFUL COMPANY TO DEAL WITH!!!!”

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Posted 2 years ago

“Dog coat is great. Took a while to be delivered though.”

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Posted 2 years ago

“The dog bed is awesome she loves it! The only fault was the delay on delivering it; when I purchased the dog bed it said in stock but it took over 4 weeks to reach the warehouse, once there I had the item within 5 working days…”

Helpful Report

Posted 2 years ago

“Very poor communication: I got my order ....eventually....only after a long drawn-out series of emails and conflicting responses !!”

Helpful Report

Posted 2 years ago

“It took a while to be delivered, had to email to get a response when it would arrive, you stated I would get a tracking no?! Still waiting I prefer to speak to someone if a problem arises, this I was unable to do, Communication terrible unhappy with service”

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Posted 2 years ago

“Great products, great prices.”

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Posted 2 years ago

“Excellent value,great service.”

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Posted 2 years ago

“From order to receiving goods it was a good few weeks. I have repeatedly asked for a VAT invoice which I still have not received! Product is very good.”

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Posted 2 years ago

“From very slow delivery. When it did arrive one of the items was faulty. It was the worst online shopping I have ever done.”

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Posted 2 years ago

“After two weeks I haven't received my goods yet, so can't say much about them. Nor do I know when they are likely to arrive as my last emails have gone unanswered.”

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Posted 2 years ago

“Totally dissatisfied with the slow service and chasing for refund. Certainly not Recomand anyone to purchase from this comiany.”

Helpful Report

Posted 2 years ago

“'Not In The Dog House' staff did not respond in a proper way to resolve the complaint I had with them sending the wrong product. They should not have asked me to pay for return postage when it was their fault.”

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Posted 2 years ago

“Overall good service”

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Posted 2 years ago

“I bought a collar for my dog and she loves it. It's very resistant and comfortable, would definitely recommend”

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Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews