Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

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“Very poor show”

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Posted 2 years ago

“Be great if it turned up.”

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Posted 2 years ago

“Very pleased with item”

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Posted 2 years ago

“Kelly likes the chews and the doggie chocs were great for her doggie friend's birthday party.”

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Posted 2 years ago

“We placed our order 10th March & have never received it. We have tried contacting you by phone and email several times. Recent email (20/4)stated order had been dispatched & still no delivery as of the 27/4. Very disappointed ☹️”

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Posted 2 years ago

“Ordered food money taken from my account and they never sent food Would not acknowledge my emails and would not answer phone my advice never use the company”

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Posted 2 years ago

“Avoid this company, do not deliver the goods, google them as 100’s of people having bad experiences”

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Posted 2 years ago

“Do not order from this company Order never sent and never sent a refund. Still waiting 4 weeks later. Telephone number is an answer machine and nobody calls back. Email is an automated system saying refund is issued. Do not use and please spread the word.”

Helpful Report

Posted 2 years ago

“Ordered food more than two weeks ago. I was sent a an e-m a week later to say it was in the warehouse and I would be contacted by the courier when it was collected. I sent another e-m yesterday asking what was happening to my order as I have not heard anything from the courier. I have not received a reply yet.”

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Posted 2 years ago

“Placed an order on the 11th April and it’s now the 27th and I still have no tracking information. The information on your site says 5-7 working days delivery and this is clearly not the case. Customer service messages are not answered straight away, I even advised I was running low on food and advised the order had been shipped and I’d receive tracking information soon which I still haven’t received. The phone number goes to an automated message saying no one is available to deal with the call. I will not be using your company again and I will not be recommending to any of my friends or family.”

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Posted 2 years ago

“Have not received the goods after 4 weeks of waiting and chasing.”

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Posted 2 years ago

“Didn't recieve my dog food 2 weeks after order still hadn't been dispatched. Had to go out and find alternative dog food. When you order something like this you expect fast delivery. I order it normally a week before its due to run out qhich should be plenty of time. I have cancelled the order and requested a refund. Won't be ordering from here again.”

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Posted 2 years ago

“Item not received and no updates given after sending 3 emails to no response. Now seeking a refund.”

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Posted 2 years ago

“It’s been 2 weeks since I ordered and item still not received”

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Posted 2 years ago

“Still not received my order!!”

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Posted 2 years ago

“I placed an order on the 4/4/23. This still has not arrived. I have sent numerous emails to ask for help and advice and get the same automated response each time stating it has been despatched and I will receive a tracking number shortly. I have phoned . No one picks up the phone so I have left messages for them to contact me. No one has. I have now asked for a refund. It looks like other people have had the same problem. For a family business your customer service is very poor indeed. Come on , please sort it out. Not happy.”

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Posted 2 years ago

“Poor communication and hassle, would not recommend ☹️”

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Posted 2 years ago

“CON ARTISTS…..AVOID AT ALL COSTS Ordered dog food at the beginning of March, never heard anything regarding delivery for a couple of weeks so email them. Was told my order was on its way. A week later still nothing so, emailed them again and was told that they were unable to fulfill my order so asked for a refund. That was at the end of March and still no refund. Emailed again and was told it would be back in my account 7 to 10 days, that was 3 weeks ago. I have now emailed them 5 times and they are now ignoring me. Not sure what to do now…I’m a single parent and work long hours so as not have to claim benefits and they’ve stolen my money and should be ashamed in this current climate. Very angry 😡”

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Posted 2 years ago

“Didn't deliver.ive had to get my bank to refund my money.They wouldn't answer the phone and didn't return the calls Total waste of time”

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Posted 2 years ago

“Bad service order never arrived stealing customers money”

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Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews