Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“read the others - dont deliver and lead you on for a few months, and then never refund, now too late to claim on amazon pays a-z guarantee..”

Helpful Report

Posted 3 years ago

“Ordered Dog coat no stock no refund although promised and promised. American Express credited me amount. AVOID LIKE THE PLAGUE”

Helpful Report

Posted 3 years ago

“Ordered an item they don’t stock but willing to sell I had to chase for delivery to be told they can’t get the item offered alternative which was nowhere near what I wanted now they won’t refund me 12 weeks later they are ignoring all my emails”

Helpful Report

Posted 3 years ago

“Do not order from this company They take your money without goods being in stock Three months down the line still no refund after fobbing me off every email sent Amounts to nothing more than THEFT AVOID AT ALL COSTS”

Helpful Report

Posted 3 years ago

“I have ordered a collar for my dog from the company Not In The Dog House. I spoke with someone from customer service , as I wanted to change the collar for a smaller size. I was advised to send it back. I have done so on the 16th of December 2021. Customer service confirmed that they have received. I have not had a response from them in a month and I keep chasing it twice a week This is unacceptable as I paid for the collar and sent the old one. Now , no one is helping me to send back the new one !Very poor customer service. DON'T USE THEM.”

Helpful Report

Posted 3 years ago

“Don't bother ordering. Placed an order and 2 weeks later still nothing. Contacted and they promised they'd send it. Still nothing. Wasn't a small order either over 100 pounds. Wouldn't recommend.”

Helpful Report

Posted 3 years ago

“Always have had a great experience with these guys, thanks!”

Helpful Report

Posted 3 years ago

“U pay but don’t get the goods”

Helpful Report

Posted 3 years ago

“DO NOT order from this Company They had the cheek to send me an email today advertising dog coats! They have taken £34 from me already They do not send you any goods I’m surprised they are still allowed to trade Scum bags!!”

Helpful Report

Posted 3 years ago

“Goods not received and refund not received.”

Helpful Report

Posted 3 years ago

“Ordered and paid for 2 dogs beds. In November 2021. Its now February 2022 and still haven't received my order despite promises that it will be with me in a few days!!! Now they are just ignoring me. Avoid at all costs!!”

Helpful Report

Posted 3 years ago

“Excellent company to deal with”

Helpful Report

Posted 3 years ago

“ITEM OUT OF STOCK WAITING FOR REFUND OVER 3 WEEKS DO NOT TOUCH THEM”

Helpful Report

Posted 3 years ago

“Ordered items that they subsequently advised were out of stock. Cancelled the order and never refunded the money, no response to emails and PayPal said they couldn’t help. I have been waiting 3 months and am just thankful it was only £30 but won’t be using them again”

Helpful Report

Posted 3 years ago

“In the same position as many people. Order not fulfilled, no decent email offering explanation on delayed order. Promised refund but not received. I am so pleased I paid with Paypal who are now on the case. I wish I'd read these damming reviews before I placed an order online with them. They really ought not to be able to get away with all this grief they are causing their customers (victims, more like). PLEASE PLEASE DO NOT USE THIS COMPANY - YOU WILL READ BELOW MANY OTHER PEOPLE ADVISING THE SAME - PLEASE JUST FIND ANOTHER COMPANY FOR YOUR PET NEEDS. AS OTHERS SAID I ONLY GAVE 1 STAR AS THERE WAS NO OPTION TO GIVE NONE AT ALL.”

Helpful Report

Posted 3 years ago

“If I could I would give no stars. I ordered a dog coat a month ago not arrived. 3 or 4 emails asking where it is every reply the same saying it’s been dispatched. No tracking available. Tried ringing a few times no one answering. I have asked for a refund twice my request has been ignored. Awful customer service they obviously just don’t care, wouldn’t recommend to anyone. I won’t be giving up on my refund rest assured.”

Helpful Report

Posted 3 years ago

“Same experience as many others here. Failed to deliver product ordered (and paid for), and then engaged in 6 months of delaying tactics and excuses to avoid paying a refund. They should be shut down.”

Helpful Report

Posted 3 years ago

“Similar to others: ordered and paid for a dog bed; no item delivered, poor response, no refund. Appalling company. Do not use them.”

Helpful Report

Posted 3 years ago

“Even one star is too generous for this company. Order never fulfilled. After one week I was told that shipping details will be shared with me shortly to then find out 5 days later, again by me chasing them that the products I ordered are out of stock. It seems that this company’s goal is to lure customers in purchasing products from their site despite being out of stock which they don’t tell you about it when making a purchase. The customer care service also very poor. Don’t bother call them or leave a voicemail as they won’t come back to you. Won’t be using this company ever again.”

Helpful Report

Posted 3 years ago

“Ordered a soft crate back in May 2021. Item didn't arrive, so chased to find out it was out of stock. Asked for a refund, promised I would get a refund in 7-10 days. No refund. Emailed again. Issues with their payment system, No refund. Emailed again. promised a refund. Still NO REFUND!!. Emailed again. NO reply. Contacted credit card company. NOTDH had the nerve to dispute the claim. So I'm still waiting for my refund.”

Helpful Report

Posted 3 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews