Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

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Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

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“awful. shameful. not sure how they sleep at night”

Helpful Report

Posted 4 years ago

“I have similar issues as other waited a long time for order and finally cancelled due to big delay etc and still awaiting refund , I would not recommend them”

Helpful Report

Posted 4 years ago

“DO NOT USE THIS COMPANY…. As others on here my order from June was not fulfilled. I gave them time as customer services said there were supply issues. Finally cancelled the order and was promised a refund. Still waiting!! Numerous excuses saying backlog with finance etc. Now seeking help from my credit card company.”

Helpful Report

Posted 4 years ago

“No delivery, no refund. Shocking service. Unfortunately, I'm another example of a non-delivery. We ordered a dog bed back in June, I kept chasing but was told they were having 'stock issues'. I cancelled the order as I could buy the same bed elsewhere (PetPlanet, it was delivered next day) and I'm now waiting on a refund. I've chased this several times but keep getting fobbed off, its been almost three months now. Please avoid this shop like the plague, its very likely you won't receive your goods or get your money back. There are simply loads of other online companies out there that are only too willing to accept your orders, my advice is to use one of those instead.”

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Posted 4 years ago

“Do not order from this company. As with many of the other reviews, my order remains unfulfilled and I have not received a refund. Very poor customer service.”

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Posted 4 years ago

“I wish i'd seen these reviews before purchasing! Bought item on 24th June, paid for DPD postage in 3-5 days. About 18 emails later, no postage refund, and still no exact delivery date I'm at my wits end! Bought through apple pay so now spending time finding out if I can get a refund through them.”

Helpful Report

Posted 4 years ago

“DO NOT USE THIS COMPANY!! They take your money and you never see the goods Tell you they will refund but never do DISGUSTING!!!”

Helpful Report

Posted 4 years ago

“Would give zero if I could. As everyone else has said. Ordered an item, waited ages. Eventually I contacted them asking where it was and they kept saying it would be sent out at the end of the week. Months later, I demanded a refund. They never sent me a refund. Kept telling me it had been sent out, I just needed to wait 5 days but then it never appeared. Ended up making and winning a PayPal case against them and finally got my refund. To the company - stop making false promises. I get covid has messed some companies up, but that doesn't mean you needed to continually lie to me about when my item/refund would get to me. Just be honest. It's not hard.”

Helpful Report

Posted 4 years ago

“DO NOT USE THIS COMPANY whilst initial service was ok I have been waiting for a refund since JUNE 2021 - apparently it has been processed, but it never arrives. Communication is appalling - never answer the phone, never return call on voicemail.”

Helpful Report

Posted 4 years ago

“Always collect from them they hold a great range”

Helpful Report

Posted 4 years ago

“Placed order 16th June, did not deliver. Emailed told out of stock would be 10 days. Again no delivery! Told there was a delivery issue another 10 days! Gave up on the 16th August requested a refund. No refund yet 🙄. Seriously do not order from this company. Not In The Dog House? Definitely In the Dog House! Never again. My dogs would be totally without any treats if I had relied on their delivery timescale.”

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Posted 4 years ago

“Been using them for 2 years no problems!”

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Posted 4 years ago

“This is by far THE worst ecommerce business I have ever had the displeasure of buying from. They do not respond to any emails and delivered my food 1 week late when I was on holiday so it all went off as it was frozen food. They managed to respond to my bank when I told them to dispute the charge. DO not buy from this company. I only wish I had seen the reviews before I bought from them.”

Helpful Report

Posted 4 years ago

“Had a small issue with my order but it was easily fixed would use again”

Helpful Report

Posted 4 years ago

“Fast delivery and great prices”

Helpful Report

Posted 4 years ago

“Avoid!! Wish I’d read reviews first. They took my order without having stock. I wasn’t notified of this so when I chased the order after the predicted delivery date was told it was out of stock & would be 10 days. After 10 days still no sign so I requested a refund & was told it had been processed. That was 23/07 it’s now 23/08 & still no refund. Chased again & told it’s been processed & should be with me ‘soon’ ridiculous will be reporting to TS.”

Helpful Report

Posted 4 years ago

“placed order 7th may for dog coat did receive postage costs back but as of today still no coat have just put paypal on the case to try and sort as all my correspondence never getting answered now. fingers crossed i get my £22.79 refunded.”

Helpful Report

Posted 4 years ago

“How I wish I had read all these reviews before ordering an item from this company. DO NOT PLACE ANY ORDERS WITH THIS ORGANISATION. I have been awaiting a refund, which they promised in writing to honour, since 21 June. Despite many email contacts (interestingly, they don't supply a phone number on their website), I'm still awaiting my refund. I will be contacting Trading Standards.”

Helpful Report

Posted 4 years ago

“Feel like a fool after reading these other reviews and seeing that I've been mugged too! I'm usually so careful and think I can spot a dodgy online company.. but no alarm bells were raised at the time that I placed my order. I've been waiting over 5 weeks for a travel crate for my new puppy... think I can kiss that goodbye.. and my money! Have just asked for a refund but will report it to my credit card company instead. Shocking that they're allowed to carry on trading!”

Helpful Report

Posted 4 years ago

“Absolutely terrible company, only want your money but don’t expect anything in return, excuse after excuse. Cancelled order, must have wrote about 6 emails no refund come though and I guess reading all the reviews I can kiss that good buy. Normally I’m very good at reading reviews first but silly me stay away would not even give them one star don’t bother phoning they lift up receiver and put it back down. Shame on you “ Not in the dog house” No product and no refund 🤬 also theirs no opposition to say I never item or received a refund on the review site”

Helpful Report

Posted 4 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews