Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

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Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

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“Stay well clear. Read the reviews and do t risk it. Company lie and string you along take your money. Waiting for refund now for 7 months repeat promises and excuses. Worst company ever. Only contact method is via email they ignore all emails once they have your money and don’t send your item. Scum”

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Posted 4 years ago

“DO NOT USE THIS COMPANY you'll never see your product or refund. absolute disgrace , they need to have a winding up order made against them , have reported them .”

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Posted 4 years ago

“Not happy with the integrity of this company - reviews on all products on their website now showing as put up on 21/6/21 - something fishy here!!!”

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Posted 4 years ago

“Ordered a dog bed on 2nd July, delivery within 10 days. No bed!. When chased I has told out of stock and could be up to 30 days. I then saw the previous reviews, I cancelled and as to date have not yet received a refund. Will have to pursue through my bank. Wish I'd read the reviews first.”

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Posted 4 years ago

“We have ordered items much needed for a holiday. We ordered it over 2 weeks ago. Despite numerous emails, calls and contact forms filled out we have had no communication - terrible customer service.”

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Posted 4 years ago

“I placed an order on the 10th May, I repeatedly chased, I was lied to that the order was despatched. Eventually I got a partial delivery 2nd June. This order was defrosted, split open and a mess. I have had to legally claim a partial refund on the goods not supplied and now on the 26th July am still trying to claim a refund for the messed goods.”

Helpful Report

Posted 4 years ago

“So wish I had read the reviews. Soon as I did I cancelled and ASK for a refund. They answered saying already despatched. Ofcourse nothing has come and they are now ignoring emails. I have raised with my credit card. BE WARNED DON'T ORDER.”

Helpful Report

Posted 4 years ago

“I received my dogs harness ok but have been waiting for the matching leads since 26th march, keep being told delay in order, now asked for refund and heard nothing and no refund”

Helpful Report

Posted 4 years ago

“Same issue as everyone else here. Sold a product that wasn’t in stock, they don’t answer their phone, take 2-3 days to reply to emails to then say it “might” be back in stock in 7-10 days. Definitely something dodgy about this company. I’ve had to wait 15 days now to be able to report this to the debit card team at Lloyd’s. Don’t know if/when I’ll get my money back. Pretty disgraceful.”

Helpful Report

Posted 4 years ago

“Can’t contact them to get info about my order which has not turned up ! Wish I had read the reviews but assumed a company with such bad reviews could not go on trading !”

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Posted 4 years ago

“Same as everyone else on here. Placed an order on 11/6/21 still no goods. Continuously tried emailing, keep getting the same email back saying not in stock yet all the products are in stock online!”

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Posted 4 years ago

“They are the bad people who do not care about anyone they also took my money and I had no goods I also trued to ring them what a supprise no answer I’m just angry with myself for fall into there trap had I have read the reviews I would never have placed an order I’d like to put them in the dog house”

Helpful Report

Posted 4 years ago

“Ordered a dog harness on 2nd June this year.It was showing as in stock.A month later never received and so asked for my money back, which they agreed to.Now no response from them a no money back so its over to Visa now to get a refund.Stealing peoples money. Avoid.”

Helpful Report

Posted 4 years ago

“I have the same problem!! Ordered my items a month and a half ago, still nothing. Can't get hold of them and they were also deleted my online account! EVERYONE, PLEASE REPORT THIS COMPANY!!”

Helpful Report

Posted 4 years ago

“One is generous. Product marked in stock but despite repeated communications has not arrived 6 weeks later. As a bonus after around 5 weeks they did decide to mark it as not in stock anymore. My account was also deleted from their system and they are not answering the phones.”

Helpful Report

Posted 4 years ago

“I wouldn't give them any stars at all. Dreadful company. Don't use them. They're getting rich stealing people's money and not delivering the goods.....”

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Posted 4 years ago

“Returned an item three months ago and despite numerous emails promising a refund nothing has been received. Disgusting customer service.”

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Posted 4 years ago

“Ordered two dog jackets and paid extra for DPD delivery. They didn’t arrive within the stated time and my account showed my order was still processing. I emailed the company and received an apologetic reply stating they would be despatched within 24 hours. Still didn’t arrive, still shown as order processing on my account. Contacted them again and received no reply. Tried to log on this morning to find my account no longer existed. Phone number constantly transferring to an extension where the person was not available. DO NOT buy from this company. I just wish I had read the reviews before I did. I have started the process of getting a refund through my bank.”

Helpful Report

Posted 4 years ago

“How are these people still trading? I ordered some ice cream for my dogs on the 29th June, a week later still no item so i emailed them and they told me it was out of stock. I thought fair enough, i don’t mind waiting. They told me it would be DPD that delivers with the 24 hour delivery. I had a dispatch email with a Royal Mail tracking number on Monday 12th July. Expected it to be delivered on Tuesday. Boy was i wrong. It’s been delivered today Thursday 15th so it was obviously going to arrive defrosted. I had emailed a few times and each time they kept fobbing me off with the same email that my order has been shipped and it will arrive “tomorrow” When you sell frozen items my darlings you can’t have them in transit for 4 days. These people are a disgrace. There’s a telephone number that doesn’t work either. If only i read the reviews first!!!”

Not In The Dog House 1 star review on 15th July 2021

Helpful Report

Posted 4 years ago

“Unbelievable they stole my mother's money”

Helpful Report

Posted 4 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews