Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

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Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My experience is like so many others. I placed an order on 12/12/22, the money was taken from my account immediately but the order has never arrived. I’ve chased endlessly by email and eventually said I wanted my money back. Various staff have told me they’ve given me a refund but 4 weeks later I’m still waiting for the money to appear in my account. Don’t order from them!!”

Helpful Report

Posted 2 years ago

“After nearly a month not recieved my order, my emails have been ignored, no one has returned my phone calls and I have had to contact my bank to get a refund as the company has been that unhelpful!!”

Helpful Report

Posted 2 years ago

“We placed an order with this company over 3wks ago and despite numerous messages to chase our order and been told a couple of times that our order has been dispatched but not been given a tracking number and advised who the items are being sent by...trying to find out how to get a full refund and go elsewhere, not happy with this company at all, shocking how they can do this to alot of other customers...please don't use this company”

Helpful Report

Posted 2 years ago

“The order has not been received, I have emailed Not in the dog house and called an American automated voicemail service which no one responds to. Either the company has gone under or is just incompetent. Really poor customer service.”

Helpful Report

Posted 2 years ago

“Took a month for a reply about my order that never arrived waste of time and money”

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Posted 2 years ago

“Placed my order on 5th January 2023, we are still waiting (2nd February 2023). Fobbed off again and again with promises, lies and silence from the other end. I shall be taking this up with my Credit card company, but a very unsatisfactory experience which seems to have been shared with many other customers. And yes, they did take payment the day the order was placed.”

Helpful Report

Posted 2 years ago

“Item arrived absolutely covered in dog hairs having clearly been worn by another dog Emailed a week ago yet the only response has been to tell me that they will respond within 2 days and send me several requests to rate them. So I have.”

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Posted 2 years ago

“No order received”

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Posted 2 years ago

“My order was placed on 17/01/2023 and it was delivered on 30/01/2023. There was no indication that it would take so long and I had to email a few times to find out where my order was. A bit unsatisfactory.”

Helpful Report

Posted 2 years ago

“I have not yet received my order which was placed on the 20th of January and so I cannot comment please let me know what is happening.”

Helpful Report

Posted 2 years ago

“No other word than appalling. My only advice would be don’t use Not in the dog house! An order placed on the 7.12. still has not been fulfilled. I have been told 3 times it’s been dispatched, lost and re-dispatched, never to have a tracking number and never to arrive! I took up a complaint via Resolver, this prompted an email stating a refund had been made on the 17.1.. but guess what… that has never appeared either. The only thing they appear to do promptly is take your money. I will like others report Not in the dog house to trading standards, in the hope that they will take action to stop this happening to others”

Helpful Report

Posted 2 years ago

“Where is my order?”

Helpful Report

Posted 2 years ago

“Order to a lot longer than expected to be delivered and i have only received one item of two.”

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Posted 2 years ago

“I ordered dog food said would arrive 5 working days, over 2 weeks 5 days and various emails as you can’t speak to anyone just leave voicemail I’ve got tracking - really disappointed 😞”

Helpful Report

Posted 2 years ago

“Placed an order just over 2 weeks ago haven't even received my tracking never mind my order, have tried emailing them an ringing them an no one seems till be available till help even though its seems they were happy enough till take my money”

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Posted 2 years ago

“Do not use this 'company' They are thieves who take your money and send you nothing. No customer service at all... they just ignore emails. Lesson learnt the hard way .”

Helpful Report

Posted 2 years ago

“Despite ordering this over 6 weeks ago and after numerous emails I have still NOT received the dog food yet. I have asked for a full refund and still not heard back.”

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Posted 2 years ago

“Dreadful! I will never use this company again. Delivery of dog food took over 3 weeks and only arrived when I threatened to go to the credit card company for a refund. I was lied to about it having been despatched and then ignored.”

Helpful Report

Posted 2 years ago

“Took nearly 3 weeks to receive my package, told the customer service was told it would be chased up but then no response to my reply”

Helpful Report

Posted 2 years ago

“I placed my first order with this company over 2 and a half weeks ago and still no delivery. Have sent customer service emails and had lacklustre, non-specific replies. I will never order from them again. Shame.”

Helpful Report

Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews