Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

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“Vey poor no communication and 1 month late. Don't bother with this company”

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Posted 2 years ago

“Still waiting for purchases to arrive!”

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Posted 2 years ago

“Delivery never came. Had an email to say it was delayed and heard nothing further. Emailed and was told it would be delivered soon and still nothing. No explanation of why.”

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Posted 2 years ago

“No dog food, no refund, no reply to numerous phone calls. My advice is if you want to lose your money and have a hungry pet buy from them. A completely useless company”

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Posted 2 years ago

“I tried to cancel muy order due to delay in delivery . I still haven't received anything. Was the order cancelled. If so where is my refund?”

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Posted 2 years ago

“Still not received item and ordered weeks ago Might even be month”

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Posted 2 years ago

“Appalling experience. Ordered the item at the beginning of January and shipping said 5 days. Three weeks later, there was no sign of it so I contacted them and they agreed to re-despatch. Two weeks later, still hadn't received it so I asked for a refund. There was no apology. I shan't use this company again.”

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Posted 2 years ago

“still havent got my full order!!!!!!”

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Posted 2 years ago

“still haven’t received my order and it’s been nearly 3 weeks and haven’t had a reply”

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Posted 2 years ago

“order placed 17th Jan still not received”

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Posted 2 years ago

“I have been patient enough here. I am still waiting for an order placed on 23rd December 2022. I have had one email back from you in this whole time and when i called on multiple occasions, I didn't get an answer. This is unacceptable and I will now be claiming the funds back from my bank.”

Helpful Report

Posted 2 years ago

“It took 3 weeks to get my delivery and I think actually this wasn’t too bad considering some of the other reviews. The communication was poor to begin with - saying it was dispatched and then it wasn’t etc. It took me raising a dispute with my payment method to getting the order shipped out and then finally delivered. It’s a real shame as I’d use them again if it didn’t take so long - pricing was ok and they are a small business so I’d always rather use them than a big company. But sadly given the delivery timings it’s just easier to get what I need from elsewhere.”

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Posted 2 years ago

“Product was good. Delivery was terrible, waited nearly 3 weeks and there wasnt any postal strikes or any reason for delay. Had to chase this order up on numerous occasions. I wont be ordering again”

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Posted 2 years ago

“Awful service very long time to deliver”

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Posted 2 years ago

“Product ordered was 2x 15L dog food storage bins which are very good and perfect for purpose. Unfortunately they took much longer than stated to arrive 3 weeks in total. 12 days after ordering I was informed the order was in its way. A week later still not received so I emailed them and it arrived 2 days later. Unfortunately one of the bins is damaged but fortunately did not affect the use and fitment of the lid so I did not return especially as they will be stored in the garage.”

Helpful Report

Posted 2 years ago

“Placed an order a month ago and order still not received. Do not use this company, they are unreliable and fail to communicate!”

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Posted 2 years ago

“My item arrived damaged on 26th January. I have emailed several times and called and as yet have had no response at all. Poor customer service, no communication and stuck with a broken item.”

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Posted 2 years ago

“Order placed for raw dog food, one month ago: Nothing received. Numerous emails have been sent, but still no delivery. The telephone just goes to VM. One message left prompted a standard 'sorry about the delay' apology response. I want refunding”

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Posted 2 years ago

“I ordered a dog bed back in November which to this day has not arrived. I waited until the end of December until requesting a refund, as it was clear from the tracking the order had not been dispatched from the seller. I have still not received a refund 3 months later, despite countless attempts contacting the seller. Very disappointing”

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Posted 2 years ago

“I have waited nearly four weeks for my order. I have sent emails and left ansaphone messages. I eventually received an email telling me they would cancel my order and give me a refund. I am still awaiting a refund .I will not use this company again!!”

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Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews