Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

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“I ordered my food 2 weeks ago and it still hasn’t arrived despite receiving an email to say it had been dispatched. Customer service have advised that I would receive tracking information but it also still hasn’t arrived!”

Helpful Report

Posted 2 years ago

“Great product ,communication a little slow, Delay experienced with delivery,however happy with coat . Dg seems happy too.”

Helpful Report

Posted 2 years ago

“Dog food meant to be delivered in 5 days! After 2 weeks finely arrived! Called and emailed several times but no luck or response. In the meantime I had to purchase food from elsewhere. Poor delivery time, very disappointing customer service. Will not be ordering from them again!”

Helpful Report

Posted 2 years ago

“I feel I was one of the lucky ones my item finally arrived but with very poor communication and over 5 weeks to arrive. Delivered by Evri”

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Posted 2 years ago

“The dog coat is really good quality and good price. But the overall experience not good. Order status and communication very poor. Delivery of order very slow, it did arrive after a lot of chasing it.”

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Posted 2 years ago

“My product hasn't arrived despite ordering it a few weeks ago☹️”

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Posted 2 years ago

“Really easy-to-navigate website, lots of great products, but the 5-day delivery promised was nearer 10 days and with my boy's birthday tomorrow, I was very worried he wouldn't get his cake on time...”

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Posted 2 years ago

“Order not sent out twice, then sent out with a delay. Very disappointed”

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Posted 2 years ago

“Never received my order, still waiting 3 weeks later no dog food and no tracking information just non descript emails and no offer of a refund. Completely useless company avoid at all costs!!”

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Posted 2 years ago

“Ordered 14/1/23 and haven’t received the order yet. Had an email on the 1/2/23 to say it was on its way to be dispatched. Emailed them on the 5th to find out what was happening and as I write this I’m still waiting for a reply.”

Helpful Report

Posted 2 years ago

“Dog food hasn’t arrived”

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Posted 2 years ago

“Have not received my goods and Not in the dog House will not answer my emails or answer their phone. Do not order from this company. My next move is to contact Trading Standards.”

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Posted 2 years ago

“Bought a new coat for my dog and apart from there being a delay I was very pleased with the item.”

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Posted 2 years ago

“Items not received. Emails not responded to. Refund not received. Have raised issue through credit card”

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Posted 2 years ago

“Please avoid this company at all cost. Waited more than 6 weeks for an order, been fobbed off three times now saying it has been dispatched, no contact from any courier service and still no items delivered.”

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Posted 2 years ago

“Happy with product but took sometime to deliver”

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Posted 2 years ago

“Never received the item, doesn't even deserve 1 star”

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Posted 2 years ago

“I think it's a joke even being asked for a review when I've still not received a product I ordered 2 months ago but was charged immediately!!!”

Helpful Report

Posted 2 years ago

“Ordered early December, chased after we hadn't had any contact regarding delivery date, we've had no response and no contact since. Awful service, no sight of product nor return of funds.”

Helpful Report

Posted 2 years ago

“Do not order from not in the dog house the steal your money and don't send your order. Then they either lie to you or ignore you. Worse company I have ever dealt with. DO NOT USE THIS COMPANY”

Helpful Report

Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews