Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

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“part delivery... no response to phone calls, messages left, complaint made, email sent... very very poor service. Will never use again”

Helpful Report

Posted 2 years ago

“Contacted with a minor delivery question, and received a helpful and efficient reply from Amy this morning. Great products Great prices, Great customer service!”

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Posted 2 years ago

“I still haven't recieved the dog food 3 weeks now !!”

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Posted 2 years ago

“Ordered dog food on the 5th May, now the 29th of May and my order still hasn't arrived.”

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Posted 2 years ago

“Haven't received my order yet been over 2 weeks no communication But I paid straight away”

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Posted 2 years ago

“Order still not arrived over 2 weeks after ordering and a week after I was told they were dispatching it that day....... not been great so far.”

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Posted 2 years ago

“Sorry to say but still not received my order,”

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Posted 2 years ago

“I have still not recieved my order. Very minimal updates since purchasing.”

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Posted 2 years ago

“Ordered 25th feb. No delivery and emailed numerous times. Asked for refund but still waiting after another 4 weeks. Avoid this company theyre a joke!!!!!!”

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Posted 2 years ago

“Still haven’t received my goods”

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Posted 2 years ago

“Ordered my cat feed 2 weeks ago. Hasn’t arrived and had no updates”

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Posted 2 years ago

“Ordered some items from not in the dog house on the 11th May 2023... I've still not received my order at the point of writing this review (29th May 2023).”

Helpful Report

Posted 2 years ago

“Appalling service told 3 times my delivery was being resent.pck of lies.then told out of stock still waiting for my refund.dont use this company they tell lies”

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Posted 2 years ago

“Easy to order. Pleased with product.”

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Posted 2 years ago

“I have not yet received my order”

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Posted 2 years ago

“I'm sorry to leave such a poor review but I actually still haven't received my order and it's now been 3 weeks 11th May ! It was dispatched 22nd May & here we are still waiting. Very poor”

Helpful Report

Posted 2 years ago

“I waited 10 days for my delivery while having been promised it had been dispatched. In the end I requested a refund which again took time to come. They are selling goods they do not have!!”

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Posted 2 years ago

“Not delivered and no response from customer service”

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Posted 2 years ago

“I have bought from this company before with no issues but this time I have still not received my product to be able to review and have reached out with no reply, hence my review”

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Posted 2 years ago

“We have still not received our order”

Helpful Report

Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews