Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,544 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

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Metrics

1.5

Based on 4,544 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had everything I needed for my pup who has a super sensitive stomach. The food was no longer being sold in store. Quick efficient service with super fast replies when sending queries. I'll definitely be ordering again from here. Thank you”

Helpful Report

Posted 7 months ago

“Excellent design Excellent quality Excellent communication SMART delivery Excellent pricing”

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Posted 7 months ago

“Very quick and efficient”

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Posted 7 months ago

“Seems to be a good "e" business partner. They keep you informed about your delivery and are very competitive. Well done!”

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Posted 7 months ago

“Good service, bought small pouches to try. Delivered on time. No negative comments!”

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Posted 7 months ago

“I am not best placed to write this review as Alfie, my beloved dog is seriously ill with Renal Failure resulting in his appetite now being very poor with vomiting becoming a problem. I ordered your dog food because I liked the sound of it and hoped it might be appealing to Alfie. When he is in the mood to eat he seems to enjoy a little of Not In The Doghouse food with no vomiting and for that I have given a well-deserved FIVE stars.”

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Posted 7 months ago

“Bought a 2 in one dog coat with removable fleece so it's both waterproof and warm. Easy to put on with velcro fastening. Excellent value for money at £13.99.”

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Posted 7 months ago

“First time ordering from NITDH & the service was great & the price good too. Will buy all my dog food from them going forward 👍🏼”

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Posted 7 months ago

“Very pleased with our new dog bed, great quality at a very reasonable price”

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Posted 7 months ago

“We regularly feed our greyhounds on webbox Logs they always never leave any we usually purchase from Sainsbury but they have been out of stock so I had to purchase direct from you. Now find Sainsbury has it on there shelf again.”

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Posted 8 months ago

“Was a bit worried to begin with as it was taking more than 5 days to arrive but both parcels turned up just now and I have a VERY happy mutt. Just finished his last roll. If you are still keeping the Webbox in stock will DEFO be using you again. Thanks for sorting this out so quickly. 👍👍”

Helpful Report

Posted 8 months ago

“I purchased a 12kg bag of Arden Grange Sensitive Adult Dog Food 12kg, it was the best price available on the web. Delivery took a little longer than anticipated but did not cause a problem. I was kept informed of the transaction throughout.”

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Posted 8 months ago

“Simply my dog loves it”

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Posted 8 months ago

“Excellent company discerning on their products.. quality items packaged well, good communication skills with appreciation of purchase... I shall buy again.....”

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Posted 8 months ago

“Excellent choice of products, good prices, even got an email saying thank you for ordering. Will definitely order again”

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Posted 8 months ago

“We are on Holiday now in Crete where our daughter lives. we will place another order when we get back home.”

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Posted 8 months ago

“We now have two of these coats for our dogs. Rosie was very warm In hers last winter and are totally waterproof. Lily has yet to wear hers but I love the fit of them the fact you can take the fleece lining out to make it just a waterproof coat. I’d totally recommend them”

Helpful Report

Posted 8 months ago

“I was very pleased to find someone who sold these chews as it’s the only ones I’ve found that doesn’t upset her tummy. Very happy with the information I received when it took a little while to come. Elkwood sponge chews are excellent for training too. Also low fat. Won’t hesitate to buy from you again soon.”

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Posted 8 months ago

“Again great price and nice to support independent supplier. Thank you”

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Posted 8 months ago

“Great value from a friendly company. Order received quickly, will definitely buy from Not in The Dog House again.”

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Posted 8 months ago

Not In The Dog House is rated 1.5 based on 4,544 reviews