Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

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“I haven’t received the item I ordered”

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Posted 2 years ago

“I would love to tell you about my order but it has not arrived!!!!”

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Posted 2 years ago

“Great communications and great products. Would highly recommend and will definitely order from you again! Thank you!”

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Posted 2 years ago

“Poor quality Packaging or poor courier Email with photographs sent on 22/12/2022 No reply”

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Posted 2 years ago

“Lovely coat suitable for all weathers. Good service, kept me informed.”

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Posted 2 years ago

“Very pleased with the product I brought, & prompt delivery”

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Posted 2 years ago

“Easy to order and came within a few days x”

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Posted 2 years ago

“Cheapest price I found for my dogs Eden food. Only issue was the food delivery but I supouse it was royal mail strikes!”

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Posted 2 years ago

“No issues delivery pretty fast”

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Posted 2 years ago

“Excellent, personal service. Great priced items that are dispatched and delivered quickly. Email from the family run company (which I always try and support) thanking me for my purchase. Will definitely be getting more items from this excellent, professionally run company. Great find👍”

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Posted 2 years ago

“Turned up on time nice product and good price”

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Posted 2 years ago

“Waited 2 weeks for delivery”

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Posted 2 years ago

“Bought a dog coat and we're very pleased with it. It's well made and our dog loves it.”

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Posted 2 years ago

“Great service, very happy.”

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Posted 2 years ago

“Items took longer than expected to arrive and had to chase several times. Items finally arrived and the dogs are pleased with them.”

Not In The Dog House 4 star review on 28th December 2022

Helpful Report

Posted 2 years ago

“Ordered 6 weeks ago and still no delivery despite a promised 2nd order being sent. Wished I had read the reviews on this company before ordering. Hoping that after an email from 'Will' this morning promising a 3rd order will be sent out will arrive but not holding my breath. I am quite willing to be wrong and it arrives even after posting this review. Please, please prove me wrong and send my order.”

Helpful Report

Posted 2 years ago

“Avoid this company like the plague! Placed my order on the 1st December & still didn’t receive my order. Contacted the company for tracking info never received it only got a basic email back saying it been sent. I asked for a replacement I heard nothing back, so I emailed again asking for a refund heard nothing back once again. This morning I finally received a refund only because I opened a dispute with Clearpay.”

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Posted 2 years ago

“Never received my order, never given a tracking email, never responded to emails other than saying delays asked for refund no response. Stay clear of this supplier”

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Posted 2 years ago

“Still haven’t received item despite ordering well before Christmas.. keep being told it is with courier! Would like my money back!”

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Posted 2 years ago

“Wonderful site for dog coats. We've purchased a couple now, very well made, great sizing and esdy to pop on the puppers.”

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Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews