Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

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Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

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“Delayed quite abit with posting and I was unsure if it was going to arrive after reading reviews but when product eventually arrived I was really pleased with it. Its a good quality fabric crate that we wanted for our dog when in the caravan. Dont listen too much to negative reviews!”

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Posted 2 years ago

“Ordered frozen dog food to tide me over Christmas, on 10th December. I am still waiting on the 27th ! Company does not respond to emails or phone calla. Exceptionally poor service.”

Helpful Report

Posted 2 years ago

“Ordered dog food on 18th Nov which 2 weeks later had still not been delivered. Tried to call and left messages but calls weren’t returned. Left various emails asking where my order was and was told on more than one occasion that it had been shipped when it hadn’t. Contacted my credit card company and it was only when they investigated it that I received my order - albeit 6 weeks late!! I’m did try to cancel the order and request a refund but this email was ignored too. In the meantime I had to order from elsewhere so turned out very expensive! If you want to be lied to, your emails/calls to go unaswered and finally only receive your order 6 weeks later once you go through the lengthy process of getting your credit card company involved then by all means place an order with Not in the Dog House but I wouldnt recommend them.”

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Posted 2 years ago

“Friendly customer support when they do reply but the order still hasn't arrived and took 17 days to be dispatched”

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Posted 2 years ago

“Our dog food arrived promptly and well packed”

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Posted 2 years ago

“Unbelievable poor communication and service gave up hope but in the end after 16 days from order date it finally arrived.”

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Posted 2 years ago

“Lovely product, very little communication and delivery took a while longer than expected.”

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Posted 2 years ago

“Very, very slow delivery and unable to contact anyone. Very disappointed as it looked good to start with and just what I was looking for in a retailer. :-(”

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Posted 2 years ago

“No item , no update, no responses. When they do respond they lie about giving a refund. They have had my money for nearly 8 weeks without refunding me. I will be taking legal action for the sheer principle & have reported them to trading standards. Avoid at all cost.”

Helpful Report

Posted 2 years ago

“I ordered with this company on 7th December and paid for Royal Mail 2nd class delivery. Didn’t receive any tracking info, so I emailed them on 12th December asking where my order was, which was responded to with an apology and that they would find out what was happening. The following day I hadn’t heard anything, so I emailed again asking for my tracking info and a refund on the additional delivery charge I paid. No response from them and no explanation as to why it was taking so long. I then received an email saying my order was on its way on 16th December. This didn’t arrive until 21st and one of the dog coats I ordered was missing. I emailed them asking for it to be sent by express delivery or refund me, no response. I emailed them again 2 days later and they have continued to ignore me. DO NOT USE THIS COMPANY.”

Helpful Report

Posted 2 years ago

“I made a purchase amounting to £122 for frozen dog food. Emailed and received an apology that the order could not be fulfilled. Still awaiting refund after 6 weeks! Obviously another lying 🤥 company. I’ll be happy when the CCJ is slapped on them!”

Helpful Report

Posted 2 years ago

“After a delay in receiving my order, I have been sent the wrong item.... should have received a waterproof cost and received a drying coat. I have emailed them but not had a response yet.not the best service sadly.”

Helpful Report

Posted 2 years ago

“Ordered toy on 2nd December now it's the 24th, still no show. Emailed and rung company, got no where, absolutely useless customer service. The worst company I've ever used”

Helpful Report

Posted 2 years ago

“Although delivery time was terrible the dog coat was very good quality and easy to put on the dog. Thanks”

Helpful Report

Posted 2 years ago

“Possibly the worst company I have dealt with - Orders going out on the wrong order number, or incomplete. Impossible to speak to anyone over the phone & response to emails patchy to say the least. If you go on Trustpilot, clearly I not the only customer to be experiencing this, witn many more chasing refunds! AVOID LIKE THE PLAGUE!!!”

Helpful Report

Posted 2 years ago

“My dog bed order became lost and I had no communication. Poor responses to my queries requesting a refund (which was never received) and when the bed did turn up, it was left in the rain and was soaked through.”

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Posted 2 years ago

“Freddies coat was lovely. Fits really well. Very pleased. A little disappointed on how long it took to arrive, but I must say I was kept informed. I have had at least 6 people ask me where it came from, and that is only in 2 days of Freddie wearing it.”

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Posted 2 years ago

“Ordered a dog bed during mail delivery problems. I was kept informed regarding delay to my order which was received this week. The dog loves it !”

Helpful Report

Posted 2 years ago

“Customer service not great, same automated message which got a bit tedious, no delivery schedule given, then turned up 4 weeks after purchase. Product however is very good.”

Helpful Report

Posted 2 years ago

“It took over 3 weeks to receive my order with very little customer service along the way. Upon purchase, I was advised delivery would be via Royal Mail only for APC to deliver in the end and each time I enquired into tracking along the way, it stated that it was not yet with couriers after 2.5 weeks so the delay wasn’t due to the courier. When I contacted them, all I got was a simple “sorry for the delay”. I won’t be using this company again.”

Helpful Report

Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews