Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

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Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

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“Order arrived within a couple of days, well packaged. Prompt replies to emails prior to ordering too! Thanks!”

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Posted 4 years ago

“very bad customer service didn't dispatch my dog food so I cancelled and I am still waiting over a month for refund..despite emailing every week fobbed off every time”

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Posted 4 years ago

“I cannot fault the service. Great product. Speedy delivery. Brilliant price.”

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Posted 4 years ago

“Avoid - no product since early March. No sign of refund despite numerous emails. Keeps blaming ‘working from home’ very poor service.”

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Posted 4 years ago

“As complaints shown on reviews, I ordered a dog harness on the 13th April. Money was taken straight from my account and as of 5th May no harness and no refund. I cancelled the order on 21/4/21 when told it was out of stock and I required refund. Chasing refund yesterday 4/5/21 was told problem with new accounts system. I would NOT RECOMMEND this company and from other reviews I am not alone with this problem. Am now going to have to take legal action to get my refund.”

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Posted 4 years ago

“Ordered 2 harnesses 29th March 21, chased up order to be told out of stock, chased up order a second time still out of stock, wait another week or so, chased up again to be told they’ll send me some treats and a £5 voucher, told them I would like a refund not treats or the voucher, as they still couldn’t give me a delivery date. Despite 20 emails they still haven’t refunded my £80.26p. I messaged who I believe is the owner on FB (after checking Companies House), and my message has been ignored. I ADVISE DO NOT USE THIS COMPANY - others have said they’re owed money and have been waiting ages. I do not rate this company at all. By the way, Emails are monitored by Zendesk, so don’t expect a NOT IN THE DOG HOUSE employee to reply.”

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Posted 4 years ago

“Ordered 3 bags of Billy + Margot kibble. I decided to read through the reviews the day after I placed the order and I was shocked at what I saw. I thought my money was gone and I wouldn't receive my order. A couple of days later my order arrived safe and sound. Well packaged, fast delivery. Thanks”

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Posted 4 years ago

“Great company - never had any issues when ordering from them”

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Posted 4 years ago

“I buy my dogs raw frozen food from Not In The dog House every month and it has always been delivered on time and is always well packaged. Would recommend to others.”

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Posted 4 years ago

“Same as Livia Judit Zolnay below. Item out of stock, promising refund 7-10 days. I paid on Paypal, will have a start a claim. Has anyone else done this? They have no 'phone no & their facebook & instagram pages have been set so no no-one can make a comment!”

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Posted 4 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews