Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

Write Your review

Tell us how Not In The Dog House made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delivery was swift and well packaged but it was unsuitable and I am still trying to find out if the return has been received but not getting back to me”

Helpful Report

Posted 2 years ago

“Wasn’t impressed, 2 weeks delivery, very slow in responding and couldn’t track my order.”

Helpful Report

Posted 2 years ago

“Great service, great value”

Helpful Report

Posted 2 years ago

“Failed to communicate Failed to deliver 5 weeks late. Poor service”

Helpful Report

Posted 2 years ago

“ordered 6 beds at the end of last month still waiting for them to arrive”

Helpful Report

Posted 2 years ago

“Good prices. Decent delivery time :) thankyou so much”

Helpful Report

Posted 2 years ago

“Are you kidding me ? Asked me to write a review when I have not received the goods ?”

Helpful Report

Posted 2 years ago

“Very delayed delivery with no update provided. Also only replied to my first email with a response that was untrue, after that complete radio silence. Very poor service, I won’t be using again.”

Helpful Report

Posted 2 years ago

“I BOUGHT MY DOGS FAVOURITE FORTHGLADE COLD PRESSED FOOD FROM THIS SITE AS IT WAS THE BEST PRICED. I HAD SHOPPED AROUND. THE ORDERING WAS EASY AND THE FOOD WAS DELIVERED ON TIME AND IN GOOD ORDER. THE SHIPMENT HAD BEEN SENT IN 2 PARCELS WHICH MADE IT EASIER TO CARRY. EACH PARCEL THEREFORE WEIGHED 12KG WHICH WAS MANAGEABLE. I WOULD DEFINITELY USE "NOT IN THE DOG HOUSE AGAIN".”

Helpful Report

Posted 2 years ago

“First order from here and nicely impressed - will order again in future!”

Helpful Report

Posted 2 years ago

“Absolutely horrific experience. Took months to get my dog food.”

Helpful Report

Posted 2 years ago

“I still haven’t received my dog coat. I ordered and paid for on 20th October! I have emailed and called but the only response is, it’s on its way. I will take this matter further including reporting to the police.”

Helpful Report

Posted 2 years ago

“I still h have not received my order nearly a month since I ordered”

Helpful Report

Posted 2 years ago

“Still not received the order since placing the order on 24th September. Keep getting emails saying sending another one out but there has not been a delivery. Dreadful service and communication is purely by email.”

Helpful Report

Posted 2 years ago

“All round excellent service”

Helpful Report

Posted 2 years ago

“Very pleased with the service very quick in sending the items I ordered.”

Helpful Report

Posted 2 years ago

“Super dog coat. The best I have ever found. Really happy with my purchase!”

Helpful Report

Posted 2 years ago

“Still waiting for my order!”

Helpful Report

Posted 2 years ago

“Super slow delivery. Customer service told me it was dispatched when it wasn’t. All good when it eventually came and a good price but delivery was off putting.”

Helpful Report

Posted 2 years ago

“I'll keep reviewing as often as they ask. Basically half my order was not delivered but I've been fully charged and now no communication from them ref new delivery or refund!!! I 🤷‍♂️🤷‍♂️🙈🙈😥😥😢😢”

Helpful Report

Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews