Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

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“If I have to go to my bank to ask that they refund me before you despatch one bag of dog food, you're not for me. It took 5 weeks. Not good enough.”

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Posted 2 years ago

“Product finally arrived after 3 months”

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Posted 2 years ago

“Order still not received, still waiting for any shipment update from company or courier. Order placed 18 days ago and still waiting for product.”

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Posted 2 years ago

“Not received dog food ordered 14 days ago”

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Posted 2 years ago

“I still haven't received my order. After almost two weeks, I emailed to ask if I could choose something else or cancel my order, I was told my parcel had been dispatched to EVRI. I usually receive an email from them to say they have my parcel....nothing this time? My dog hasn't commented.”

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Posted 2 years ago

“I decided to buy from Not in The Dog House for my Westie. I bought her a new collar and blanket. They are both good value for money. Plenty to look through in their online shop too. There was a delay in delivery but I received emails to let me know the status of my delivery. I would highly recommend using them.”

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Posted 2 years ago

“Ordered on 7th delivered 27th. No customer service, poor communication and no explanation as to why the order which should have been received in 5-7 days as per website, took as long as it did. I suspect it would have been longer if I had not made contact. Also the email host uses Zendesk so good luck getting through to a human…needless to say I won’t be using this ‘service’ again.”

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Posted 2 years ago

“Order didn’t arrive”

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Posted 2 years ago

“My simple order took 2 weeks and was only then delivered after several emails to try to trace it!”

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Posted 2 years ago

“Item didn’t turn up”

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Posted 2 years ago

“Non existent customer service - no replies to calls or emails after numerous attempts. 3 weeks after ordering some dog food - it arrived even though I had emailed to cancel the order!!!”

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Posted 2 years ago

“Speedy delivery, happy pooch😊”

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Posted 2 years ago

“Ordered over a week ago and still waiting. It was supposed to be dispatched last week but still no tracking number”

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Posted 2 years ago

“A 2 week wait for my order. Wrong items delivered despite the enclosed invoice showing what I actually ordered. Emailed them requesting my correct order be sent and had no response. Would never use this company again. Very poor customer service!”

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Posted 2 years ago

“Not even received my order which is bang out of order”

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Posted 2 years ago

“Please don’t order from this company. I ordered dog food and treats for my puppy which took 4 weeks to arrive, my puppy needs a lot of food and I had to order from elsewhere (which came NEXT DAY) I shall never order from here again, and please, if you value your pets and your money, don’t order from this company. They also will never reply to your emails and if you comment on their social channels, they delete it. I’m so disappointed, I’m sorry if the company is going through a rocky patch in this climate, my advice would be to close all orders until you can work on this, as by the looks of the reviews, this is a large scale problem.”

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Posted 2 years ago

“Still waiting for either product or refund. Paid extra for delivery after countless emails telling me my product had been dispatched- still nothing 16days later”

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Posted 2 years ago

“I placed my order on 10th January and still have not received it. The dogs will run out of mixer in two or three days. (31-01-23).”

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Posted 2 years ago

“Still no delivery after 3 weeks”

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Posted 2 years ago

“Not received the item yet you took your money on the 22 January Any reason as to why? R Harris”

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Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews